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- Tasks: Create and sell amazing holidays while building strong relationships with customers.
- Company: Join Hays Travel, the UK's largest independent travel agency, recognised as the Best Agency to Work For 2024.
- Benefits: Enjoy uncapped bonuses, discounts on holidays, and a supportive work environment.
- Why this job: Be part of a vibrant team that values work-life balance and personal growth.
- Qualifications: 1 year of experience in travel consultancy with excellent customer service skills required.
- Other info: Explore our New to Travel Programme for those without prior experience.
The predicted salary is between 21600 - 36000 £ per year.
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If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Full-time
Competitive Salary & Unlimited Bonus Potential
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
Supportive
Motivational
Loyal
What makes a successful Travel Consultant?
You have at least 1 years’ experience as a Travel Consultant with exceptional customer service & communication skills
You’re a driven team player and you want to achieve your own targets as well as contribute to the growth of the business
You’ve got an understanding of social media and will use it to promote offers, generate sales leads and boost customer engagement
As a Travel Consultant, it’s your vibrant personality, outstanding customer service skills and extensive destination knowledge that keep our customers returning. In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers’ journeys from the initial enquiry all the way to their warm welcome back. We believe that booking a holiday should be just as enjoyable as the adventure itself!
If you do not have 1 years’ experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as a colleague who trains to become a Travel Consultant, see: or alternatively to find out about our Foreign Exchange positions please visit
So, what would you, as a Travel Consultant at Hays Travel do?
You will forge long-lasting relationships with our customers, partners and suppliers.
We take our targets seriously, and we have fun with them! If you’ve got a competitive streak and want those uncapped bonuses that are always up for grabs, your monthly and daily targets will be your guiding lights.
You trust your knowledge and instincts on booking holidays. While you can take in the customers’ suggestions, do not hesitate to offer experiences that you think will blow them away.
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
A range of training programmes to help you progress personally and professionally
Strong recognition and promotion opportunities
Opportunities to travel on educational trips
Discounts on booking your own holidays
Uncapped earning potential
Loyal service awards to celebrate important milestones
Recommend a friend bonus scheme
Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives
A work environment that thrives on uplifting one another
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security – You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 29/06/2025 by TN United Kingdom
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Travel Consultant - Newport employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Newport
✨Tip Number 1
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, and Loyal. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your work ethic and customer service approach.
✨Tip Number 2
Leverage social media to showcase your passion for travel. Share your travel experiences, tips, and insights on platforms like Instagram or LinkedIn. This not only highlights your knowledge but also shows your ability to engage with customers online, which is crucial for the role.
✨Tip Number 3
Network with current or former employees of Hays Travel. Reach out on professional platforms to gain insights about the company culture and expectations. This can provide you with valuable information that can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will resonate well with Hays Travel's commitment to exceptional service and building long-lasting relationships.
We think you need these skills to ace Travel Consultant - Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Travel Consultant, focusing on your customer service skills and any relevant achievements. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention specific experiences that align with Hays Travel's values and how you can contribute to their team.
Showcase Social Media Skills: Since the role requires an understanding of social media, include examples of how you've used social media in previous roles to promote offers or engage customers. This will show that you can leverage these platforms effectively.
Highlight Teamwork and Targets: Emphasise your ability to work as part of a team and your drive to achieve targets. Provide examples of how you've contributed to team success in past roles, which aligns with Hays Travel's focus on teamwork and achieving goals.
How to prepare for a job interview at Hays Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs in the travel industry.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for a Travel Consultant.
✨Familiarise Yourself with Social Media
Since social media plays a key role in promoting offers and engaging customers, be ready to discuss your experience with it. Mention any strategies you've used to generate sales leads or boost engagement.
✨Emphasise Teamwork and Targets
Hays Travel values team players who are driven to achieve targets. Be prepared to talk about your experience working in a team environment and how you contribute to collective goals while also achieving your own.
