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- Tasks: Help business owners with insurance and risk management through inbound sales calls.
- Company: Join USAA, a leading provider of insurance and financial services for military families.
- Benefits: Enjoy remote work options, comprehensive health plans, 401(k), and generous paid time off.
- Why this job: Gain valuable experience in a supportive environment with extensive training and career growth opportunities.
- Qualifications: High school diploma and 1 year of insurance sales experience required; must obtain a valid insurance license.
- Other info: Full-time position with a competitive salary range and potential for performance-based incentives.
The predicted salary is between 32000 - 56000 £ per year.
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Business Insurance Agent – Intermediate, Smethwick
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Client:
USAA
Location:
Smethwick, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
9dd3f42e3bb6
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
The Opportunity
As a dedicated Business Insurance Agent – Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member’s unique risk profile.
You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member’s business.
On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers.
USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday – Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday – Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time).
This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position.
What you\’ll do:
Use a consultative approach to resolve customer needs, establish trust, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings.
Build and maintain relationships between members and nonmembers and insurance carriers, exercising technical knowledge and communicating solutions.
Use understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through accurate documentation.
Classify member’s and/or non-members business and provide accurate risk management and risk mitigation solutions.
Research industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.
Use Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to appropriately select product and carrier offerings.
Calculate Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma.
1 year of insurance sales and service experience and/or experience working in a commercial insurance, high value, or broker agency setting.
Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.
Successful completion of a job-related assessment may be required.
What sets you apart:
2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing)
2 or more years working experience quoting and binding directly with the insured.
Experience with Agency Management Systems and/or Salesforce.
Experience working in a Commercial Lines multiple carrier environment.
Experience writing Commercial lines in multiple states.
Experience working in a call center environment.
Active P&C General Lines License for home state.
Compensation range: The salary range for this position is: $43,680.00 – $76,610.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage.
USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
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Business Insurance Agent - Intermediate employer: USAA
Contact Detail:
USAA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Insurance Agent - Intermediate
✨Tip Number 1
Familiarise yourself with the specific insurance products and services offered by USAA. Understanding their unique offerings will help you engage confidently with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of USAA, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Brush up on your consultative selling skills. Since the role involves advising business owners, being able to effectively communicate solutions and build trust is crucial. Consider role-playing scenarios to practice.
✨Tip Number 4
Stay updated on industry trends and regulatory changes in the insurance sector. This knowledge will not only enhance your understanding but also show your commitment to professional development during interviews.
We think you need these skills to ace Business Insurance Agent - Intermediate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance sales and service. Emphasise any specific achievements or skills that align with the requirements of the Business Insurance Agent role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the insurance marketplace and your consultative approach to customer service. Mention how your previous experience has prepared you for this role.
Highlight Relevant Skills: In your application, focus on skills such as relationship building, risk management, and familiarity with Agency Management Systems. These are crucial for the position and should be clearly articulated.
Showcase Your Training Readiness: Since the role includes extensive training, express your enthusiasm for learning and adapting to new products and services. Mention any previous training experiences that demonstrate your ability to quickly grasp new concepts.
How to prepare for a job interview at USAA
✨Know Your Insurance Products
Familiarise yourself with the full suite of commercial insurance products that the company offers. Be prepared to discuss how these products can address unique risk profiles for different businesses, as this will demonstrate your understanding of the role.
✨Demonstrate Consultative Skills
Since the role involves a consultative approach, practice how you would engage with clients to identify their needs. Prepare examples of how you've successfully built trust and provided tailored solutions in previous roles.
✨Research Industry Trends
Stay updated on current industry trends and regulatory changes that could impact insurance practices. Being able to discuss these topics during your interview will show your commitment to staying informed and your ability to adapt to changes.
✨Prepare for Role-Playing Scenarios
Expect to participate in role-playing scenarios during the interview. Practice handling common customer inquiries or objections related to business insurance, as this will showcase your problem-solving skills and ability to think on your feet.
