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For Companies At a Glance
- Tasks: Support Veeva CRM systems, provide user training, and enhance system functionality.
- Company: Galderma is a leading dermatology company in 90 countries, focused on innovative skincare solutions.
- Benefits: Enjoy a great work environment, growth opportunities, and a solid benefits package from day one.
- Why this job: Make a real impact in dermatology while collaborating with diverse teams and advancing your career.
- Qualifications: 5+ years in CRM (Veeva or Salesforce), strong analytical skills, and excellent communication abilities.
- Other info: Join a supportive team that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
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Join to apply for the IT Business Analyst CRM Veeva – Canada role at Galderma
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Join to apply for the IT Business Analyst CRM Veeva – Canada role at Galderma
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body\’s largest organ – the skin – meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: IT CRM Business Analyst – Canada
Location: Thornhill, ON
The IT CRM Business Analyst for Canada is a key member of the Global IT Commercial & Digital team, reporting to the Global IT Commercial & Digital CRM Service Owner. This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align within the Canadian organization, working closely with both local and global teams to ensure seamless system functionality and optimal user experience.
Acting as the primary point of contact for local users, the IT CRM Local Business Analyst provides technical support, training, and guidance to help resolve issues and enhance system utilization. The role also collaborates with global stakeholders to drive continuous improvement initiatives, contributing to the governance and optimization of Veeva systems to meet evolving business needs.
This position requires a strong analytical mindset, technical expertise in CRM systems, and excellent communication skills to facilitate collaboration with cross-functional teams at both local and global levels.
This role will provide technical support and training to users, help resolve issues and respond to inquiries related to platform functionality and usage.
The individual will work closely with internal teams to identify areas for improvement and opportunities to optimize business processes through Veeva CRM, Network and Veeva Align configuration. This person will participate in planning and implementing new features and enhancements through the Global governance process.
Essential Functions
Serve as the primary strategic liaison for clients regarding Veeva CRM, Network, and Align, fostering strong relationships with both local business stakeholders and the Global IT team. Identify and analyze business needs and challenges, translating them into detailed Veeva requirements or user stories for review in the global governance process. Provide expert consultation and support to local users, ensuring they maximize the value of Veeva solutions in achieving their commercial objectives. Maintain data integrity within Veeva CRM and Veeva Align by executing data loads and ensuring accuracy. Review, monitor, and document integrations with external systems (e.g., McKesson, Knipper) to ensure seamless operations. Manage Veeva Align configurations, including territory adjustments and Multi-Channel Cycle Plan (MCCP) setup based on business needs. Oversee sample lot management within Veeva and provide administrative support for the Sample Module. Act as the local representative for global IT CRM initiatives, communicating upcoming Veeva updates, supporting user training, and facilitating testing of new functionalities. Investigate and resolve user-reported system issues, minimizing disruptions to business operations. Provide on-site support to the sales team during National Sales Meetings. Conduct data cleanup and maintenance, supporting the global governance framework for system integrity. Support CommEx/CommOps in establishing new connections with other brands or business units.
Minimum Education, Knowledge, Skills, And Abilities
- 5+ years of relevant experience in CRM (Veeva or Salesforce)
- Ability to communicate well (English), excellent organizational and follow through skills with the ability to prioritize.
- Strong analytical skills to research and resolve discrepancies.
- Ability to streamline processes and provide recommendations for prospective initiatives.
- Proven experience in Salesforce and Veeva Modules administration.
- Technical skills for Salesforce and Veeva Align configuration, customization, and troubleshooting.
- Ability to work independently and collaboratively with cross-functional teams.
- Strong communication skills and the ability to provide support and training to users.
- Attention to detail and analytical skills to identify areas for improvement and optimize systems.
- Experience in SQL
- Experience in data loading
- Fluent in English is a must.
What We Offer In Return
- A great work environment with an inspiring work ambiance
- Growth and development possibilities
- An excellent benefits program starting day one
- Pension program after one year of service (company contribution of up to 10%)
- Tuition Reimbursements
- Service awards program
Next Steps
- If your profile is a match, we will invite you for a first conversation with the recruiter.
- The next step is a virtual conversation with the hiring manager.
- The final step is a panel conversation with the extended team members.
Our people make a difference
At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Pharmaceutical Manufacturing
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IT Business Analyst CRM Veeva - Canada employer: Galderma
Contact Detail:
Galderma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Analyst CRM Veeva - Canada
✨Tip Number 1
Familiarise yourself with Veeva CRM and its functionalities. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Galderma on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've used analytical skills to solve problems in previous roles. This will showcase your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest trends in CRM systems and the pharmaceutical industry. Being knowledgeable about current developments will help you engage in meaningful conversations during interviews.
We think you need these skills to ace IT Business Analyst CRM Veeva - Canada
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM systems, particularly Veeva or Salesforce. Use specific examples to demonstrate your analytical skills and technical expertise.
Craft a Compelling Cover Letter: In your cover letter, express your passion for dermatology and how your skills align with Galderma's mission. Mention your ability to work collaboratively and your commitment to continuous improvement.
Showcase Your Technical Skills: Clearly outline your technical skills related to Veeva CRM, including configuration and troubleshooting. Provide examples of how you've used these skills to enhance user experience or streamline processes.
Prepare for Interviews: Research common interview questions for IT Business Analyst roles and prepare your responses. Be ready to discuss your experience with data integrity and system integrations, as well as your approach to problem-solving.
How to prepare for a job interview at Galderma
✨Understand Veeva CRM Inside Out
Make sure you have a solid grasp of Veeva CRM, Network, and Align. Familiarise yourself with their functionalities and how they can be optimised for business needs. This knowledge will help you answer technical questions confidently.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical skills to solve problems or improve processes. Highlight any experience you have with data integrity and system optimisation, as these are crucial for the role.
✨Emphasise Communication and Collaboration
Since this role involves liaising with both local and global teams, be ready to demonstrate your communication skills. Share experiences where you've successfully collaborated with cross-functional teams to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past challenges you've faced in CRM systems and how you resolved them. This will show your practical understanding of the role's requirements.
