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- Tasks: Join our front counter team to assist the public and police staff daily.
- Company: Be part of North Yorkshire Police, dedicated to serving and protecting the community.
- Benefits: Enjoy a competitive salary and the potential for contract extension.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Full-time role with set hours, perfect for balancing work and life.
The predicted salary is between 26106 - 28653 £ per year.
Location : Harrogate Police Station Salary: Scale 4 (£26,106 – £28,653) Contract: Full time / Fixed Term (Initial 6 months with potential for extension) Hours: 08:00 16:30 Monday to Thursday, 08:00 – 16:00 Friday North Yorkshire Police are excited to announce we have a current position for a Customer Service Officer to join our dedicated front counter / enquiry desk team. This role will put you at the heart of local policing assisting members of the public, police officers, and police staff with a wide range of services. This is a very demanding and challenging role, but it is an exceptionally varied, interesting, and rewarding opportunity to support your local community. As a Customer Service Officer, you will look to provide a high-quality service to colleagues and members of the public. Other responsibilities will include: Taking incident reports from victims of crime. Providing advice and support to members of the public on a variety of enquiries. Being the first point of contact for all visitors to the police station. Completing court-ordered registrations and managing bail appointments. Handling surrendered firearms and weapons. Processing seized vehicle releases. Undertaking a wide range of administrative duties including handling cash and sensitive material, processing alarm applications, taking switchboard calls, responding to digital live chats, and processing online reports of crime. Please view the Job Description available on our recruitment website for more detail. T o be successful in this role you will have: Well-developed communication skills, demonstrable both verbally and in writing. Previous experience of using Microsoft Office packages such as Excel, Word, and Outlook. Good attention to detail and the ability to maintain accurate records. Experience of working in a customer service environment is desirable, however we do provide training and development on these skills. Working for us Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe. Youll work for an organisation that cares about the well-being of its personnel, and actively supports people so they can perform to their best at work. In addition, we offer a range of benefits including: Flexitime Scheme Staff support networks and access to onsite Health and Wellbeing Services Excellent government pension scheme 24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays) Access to discounts at major retailers Unison recognised trade union We value different perspectives, skills, andexperiences, we care about the well-being of our staff, and actively support people so they can perform to their best. We at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team. If you are looking for a new and exciting challenge, then please submit your application, and include all relevant skills and experience to be considered for an interview. Closing date: 7th February 2025 @ 09:00am Interviewing: 17th/18th February 2025 via Microsoft Teams JBRP1_UKTJ
Customer Service Officer employer: North Yorkshire Police
Contact Detail:
North Yorkshire Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarize yourself with the local community and the specific needs of Harrogate. Understanding the demographics and common issues faced by residents will help you connect better with the public and demonstrate your commitment to serving them.
✨Tip Number 2
Brush up on your communication skills! As a Customer Service Officer, you'll be interacting with a diverse range of people. Practice active listening and clear communication to ensure you can effectively assist both the public and your colleagues.
✨Tip Number 3
Showcase your problem-solving abilities. In this role, you'll face various challenges daily. Think of examples from your past experiences where you've successfully resolved issues or improved service delivery, as these will highlight your suitability for the position.
✨Tip Number 4
Research North Yorkshire Police's values and mission. Aligning your personal values with those of the organization will not only help you in the interview but also show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Officer position. Understand the key responsibilities and the skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or roles that involved public interaction. Use specific examples to demonstrate how you have provided high-quality service in the past.
Showcase Your Skills: Clearly outline your communication skills, problem-solving abilities, and any relevant training or certifications. Mention how these skills will help you excel in a demanding role like the Customer Service Officer.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the opportunity to support the local community through North Yorkshire Police.
How to prepare for a job interview at North Yorkshire Police
✨Understand the Role
Make sure you have a clear understanding of what a Customer Service Officer does, especially in a police station context. Familiarize yourself with the specific duties mentioned in the job description, such as assisting the public and supporting police staff.
✨Showcase Your Communication Skills
As this role involves interacting with the public and police personnel, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you effectively handled inquiries or resolved conflicts.
✨Emphasize Your Community Focus
Highlight your commitment to serving the community. Share any relevant experiences that showcase your dedication to helping others and how you can contribute positively to the local policing efforts.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Practice responding to situations you might encounter on the job, such as dealing with difficult customers or managing high-pressure situations.
