Client Relationship Manager (VP)

Client Relationship Manager (VP)

London Full-Time 43200 - 72000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Build strong client relationships and drive revenue growth through strategic engagement.
  • Company: Apex Group is a leading global fund administration provider, dedicated to innovation and client satisfaction.
  • Benefits: Enjoy opportunities for growth, supportive colleagues, and a vibrant work culture.
  • Why this job: Join a dynamic team that values your ideas and empowers you to make a real impact.
  • Qualifications: Strong communication skills and a passion for client relations are essential.
  • Other info: This role offers a chance to be part of a rapidly expanding FinTech company.

The predicted salary is between 43200 - 72000 ÂŁ per year.

Client Relationship Manager (VP) page is loaded

Client Relationship Manager (VP)

Apply locations London time type Full time posted on Posted 30+ Days Ago job requisition id JR-0010752

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Client Relationship Management (“CRM”)

The Role & Key Responsibilities

You will develop a deep understanding of each client’s strategy, goals and future demands, being responsible for maintaining existing client book and ensuring that the revenues of the client portfolio grow, both in volume and in profitability.

You will achieve this by building strong relationships with key decision makersto maximise our existing commercial relationship across the group.

Target Outcome of the Role and the CRM Team

Relationship Management

  • Build excellent long-term relationships with clients
  • Responding to clients’ needs in a solution oriented manner;
  • Foster awareness of client satisfaction with product offering and delivery.
  • Collaborate across internal teams to address any required significant service improvements

Commercial Strategy

  • Influence decision makers to ensure stability of existing revenue
  • Identifying and deliver product solutions opportunities
  • Assuring Apex is and remains client’s preferred partner;
  • Successful roll out of relevant campaigns to meet key group objectives?

Client Relationship Managers (“CRM”)

  • Responsible for a portfolio clients as local / regional CRM or as part of global client account team
  • Represent Apex Group to the client for all products / segments
  • Identify client needs and bring Apex client ready solutions
  • Partner with product, operations and sales to deliver
  • Primary point of relationship contact adding value to the client relationship
  • Engaging with senior management within Apex Management to ensure account growth
  • Act as executive for major issues which will likely impact the relationship
  • Prepare and plan client engagement effectively
  • Collating and feedback of clients challenge to engage product development

#LI-TM1

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Our Story

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies.

Working at Apex

Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own.

When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

#J-18808-Ljbffr

Client Relationship Manager (VP) employer: CO_AGCSUKL Apex Group Company Services (UK) Limited

At Apex Group, we pride ourselves on being a dynamic and innovative employer that empowers our employees to excel in their careers. Located in the vibrant city of London, we offer a collaborative work culture that fosters personal and professional growth, alongside competitive benefits and opportunities to engage with industry leaders. Join us to be part of a forward-thinking team that values your contributions and encourages you to drive meaningful change in the financial services sector.
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Contact Detail:

CO_AGCSUKL Apex Group Company Services (UK) Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Client Relationship Manager (VP)

✨Tip Number 1

Network with professionals in the financial services sector, especially those who have experience in client relationship management. Attend industry events or webinars to connect with potential colleagues and decision-makers at Apex Group.

✨Tip Number 2

Research Apex Group's recent projects and initiatives. Understanding their current strategies and challenges will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to identify client needs and deliver tailored solutions, as this aligns closely with the responsibilities of the role.

✨Tip Number 4

Familiarise yourself with the latest trends in FinTech and asset servicing. Being knowledgeable about industry innovations will not only impress your interviewers but also show that you're ready to contribute to Apex's mission of driving positive change.

We think you need these skills to ace Client Relationship Manager (VP)

Client Relationship Management
Strategic Thinking
Commercial Acumen
Stakeholder Engagement
Negotiation Skills
Problem-Solving Skills
Communication Skills
Cross-Functional Collaboration
Market Analysis
Project Management
Customer Satisfaction Focus
Data-Driven Decision Making
Adaptability
Leadership Skills

Some tips for your application 🫡

Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and expectations of a Client Relationship Manager (VP) at Apex Group. Tailor your application to highlight how your skills and experiences align with their needs.

Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in client relationship management, particularly in building long-term relationships and driving revenue growth. Use specific examples that demonstrate your success in similar roles.

Showcase Your Skills: Make sure to showcase key skills such as strategic thinking, problem-solving, and collaboration. Mention any relevant tools or methodologies you are familiar with that can enhance client satisfaction and service delivery.

Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work at Apex Group and how you can contribute to their mission.

How to prepare for a job interview at CO_AGCSUKL Apex Group Company Services (UK) Limited

✨Understand the Company Culture

Before your interview, take some time to research Apex Group's culture and values. They emphasise a people-powered business model and innovation, so be prepared to discuss how your personal values align with theirs.

✨Demonstrate Relationship Management Skills

As a Client Relationship Manager, showcasing your ability to build and maintain strong client relationships is crucial. Prepare examples from your past experiences where you successfully managed client expectations and fostered long-term partnerships.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills and ability to handle client challenges. Think of specific situations where you identified client needs and delivered effective solutions, and be ready to share these during the interview.

✨Showcase Your Commercial Acumen

Apex Group is looking for someone who can influence decision-makers and drive revenue growth. Be prepared to discuss your understanding of commercial strategies and how you've successfully implemented them in previous roles.

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