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- Tasks: Join the UK Service Desk Team, providing IT support and troubleshooting for users.
- Company: Thales is a global leader in technology, enhancing capabilities in aerospace, defence, and digital security.
- Benefits: Enjoy remote training, guaranteed interview after 12 weeks, and gain valuable IT skills.
- Why this job: Kickstart your IT career with hands-on experience in a supportive environment focused on innovation.
- Qualifications: Must be 19+, have a British passport, and a passion for IT; no prior experience needed.
- Other info: Complete a 12-week training programme before starting the role.
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End User Support Technician Apprentice, Doncaster
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Client:
Just IT
Location:
Doncaster, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
6afe12ccef9f
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Start your IT career with a global leader in new technologies!
Thales in the UK, part of the Thales Group, uses technology for the nation’s benefit, developing world-leading capabilities that help their customers think smarter and act faster. Their UK operations cover all Thales’ key business sectors, covering aerospace, defence, digital security and space.
Thales in the UK is currently seeking an IT Apprentice for one of their sites in Doncaster.
The purpose of this role is to work as part of the UK Service Desk Team, covering IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.
Please note the employer asks that you join a 12-week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.
All candidates completing this will be guaranteed an interview for the apprenticeship
KEY DUTIES
- Responsible for answering all calls and chats to the Service Desk within the SLA response times.
- End to end call management of incidents through to resolution as required to ensure the incidents are resolved to the satisfaction of the customer and in-line with SLAs.
- Assisting with end user service requests, either by logging them on the end users’ behalf, giving guidance around our service catalogue, or management of requests until resolution.
- Accurately recording all incident details and troubleshooting activity into the Service Desk tool (Service Now).
- Assisting in the provision of root cause analysis and troubleshooting, ensuring that all data is accurate and up to date where applicable.
- Providing a high level of first time fix for all incidents.
- Escalating incidents to the next level of management or technical support where SLA timescales are reached.
- Ensuring regular updates are provided to the customer until incidents are resolved.
- Assisting with User account creation in Active Directory.
- Assisting with Email account management in Exchange.
- Administration of data access within Active Directory
- Deployment of Virtual Machines within VMWare.
- Deployment and licencing of software using SCCM.
- Adherence to Thales procedures, working practices and department specific processes.
- Awareness and adherence of security requirements on our network.
- Other ad-hoc duties as required to support the Service Desk operation.
CANDIDATE REQUIREMENTS
- Confident
- Logical thinker
- Excellent organisational skills
- Possesses a methodical approach to problem solving and troubleshooting.
- Has an enthusiasm for Information Technology
- Able to commit to a 12 week training programme prior to starting the role
- Meets the eligibility below
ELIGIBILITY
- 19+
- Must have a British passport
- Must have 5 years residency
- Must be able to reference the past 5 years
- Able to commute to Doncaster
- Employed, self-employed, career changers, returners to work or unemployed within the last 12 months.
- Have the right to live and work in the UK.
- Have access to a reliable internet connection with a PC/ Laptop.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.
WANT TO KNOW MORE?
Apply now to Just IT and we will review your application. If you are suitable for an Apprenticeship we will be in contact to discuss this opportunity.
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End User Support Technician Apprentice employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Technician Apprentice
✨Tip Number 1
Familiarise yourself with the Service Desk tool, Service Now. Understanding how to log incidents and manage service requests will give you a significant advantage during your training and in the role itself.
✨Tip Number 2
Brush up on your troubleshooting skills. Practice diagnosing common IT issues and think through the steps you would take to resolve them. This will help you demonstrate your logical thinking and problem-solving abilities during the interview.
✨Tip Number 3
Show enthusiasm for technology! Engage with online communities or forums related to IT support. This not only builds your knowledge but also shows potential employers that you are passionate about the field.
✨Tip Number 4
Prepare to discuss your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or projects, as this is crucial for handling service requests efficiently.
We think you need these skills to ace End User Support Technician Apprentice
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key duties and candidate requirements. Tailor your application to highlight how your skills and experiences align with what Thales is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and education. Highlight any IT-related coursework or projects that demonstrate your enthusiasm for technology and problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your passion for IT and your eagerness to learn. Mention your commitment to the 12-week training programme and how it aligns with your career goals. Be sure to address why you want to work specifically for Thales.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Just IT
✨Show Your Enthusiasm for IT
Make sure to express your passion for Information Technology during the interview. Talk about any relevant projects or experiences that sparked your interest in IT, as this will demonstrate your commitment to the field.
✨Familiarise Yourself with Service Desk Tools
Since the role involves using Service Now for incident management, it’s a good idea to familiarise yourself with this tool beforehand. Even if you haven’t used it before, showing that you’ve done some research can impress the interviewers.
✨Prepare for Problem-Solving Questions
Expect questions that assess your logical thinking and problem-solving skills. Prepare examples of how you've approached troubleshooting in the past, even if they are from personal experiences or studies.
✨Understand the Company and Its Values
Research Thales and understand their key business sectors and values. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates.
