Customer Service Officer

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Customer Services Officer, Faire, Isle of hours per week, Permanent position
£14,326 to £14,866 per annum (inclusive of £1,429 Distant Islands Allowance per annum)

The Customer Service Officer is part of the Comhairle’s Customer Service Team responsible for providing a high-quality customer service on behalf of the Comhairle.

Officers based at Faire provide the community alarm service for members of the community who may require emergency assistance. The Officer will be expected to respond to calls with the minimum of delay, to determine accurately callers needs, and where appropriate, to make immediate contact with relatives, identified contact persons, or professional agencies such as the General Practitioners, Police, Fire or Ambulance. You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers.

You must demonstrate knowledge and understanding of effective customer care and understanding of essential elements of office procedures. You must have excellent communication skills and be able to undertake a variety of different tasks. You should have experience of dealing with the public and experience of handling high call volumes.

You will hold the qualifications of standard grade English and Mathematics or equivalent. It is essential that you are IT literate with efficient digital skills, and have experience of dealing with customers in a polite, friendly and positive manner.

Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade.

Please see attached \’Job Description & Person Specification \’ for further information.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

Closing Date: Monday 7 July 2025

Oifigear Seirbheis Luchd-cleachdaidh, Fàire, Eilean Leòdhais uair san t-seachdain, Obair mhaireannach
£14,326 gu £14,866 gach bliadhna (a’ gabhail a-steach £1,429 Cuibhreann Eileanan Iomallach gach bliadhna)

Bidh an t-Oifigear Seirbheis Luchd-cleachdaidh na bhall de Sgioba Sheirbheis Luchd-cleachdaidh na Comhairle a tha an urra ri bhith lìbhrigeadh deagh sheirbheisean do luchd-cleachdaidh às leth na Comhairle.

Tha na h-oifigearan a tha stèidhichte aig Faire a’ ruith seirbheis rabhaidh coimhearsnachd do bhuill na coimhearsnachd bhios a’ feumachdainn cùideachadh èigneach. Bithear a’ dùileachadh gum freagair an t-oifigear brathan cho luath ’s a ghabhas, feumalachdan luchd- cleachdaidh a mheas gu h-inigeil gus, mar a bhios iomchaidh, fios a chur gu càirdean sa bhad, daoine ainmichte no buidhnean proifeiseanta leithid Dotairean teaghlaich, Poileas, Luchd-smàlaidh no aimbaileans. Feumaidh tu a bhith èifeachdach, sgiobalta, proifeiseanta agus coibhneil nad dhèiligeadh ri luchd-cleachdaidh.

Feumaidh tuigse agus eòlas a bhith agad air cùram èifeachdach do luchd-cleachdaidh agus tuigse air dòighean-obrach a tha riatanach ann an oifis. Feumaidh do sgilean conaltraidh a bhith aig àrd ìre agus a bhith comasach air gnìomhan de dhiofar sheòrsaichean a choileanadh. Bu chòir gum biodh tu eòlach air a bhith dèiligeadh leis a’ phoball agus a’ làimhseachadh tòrr iarrtasan còmhla.

Bu chòir teisteanasan Ìre Choitcheann a bhith agad ann am Beurla agus Matamataic no samhail. Tha e riatanach gu bheil thu ealanta a thaobh teicneòlais le sgilean digeatach aig deagh ìre ’s tu eòlach air a bhith dèiligeadh ri luchd-cleachdaidh ann an dòigh mhodhail, chàirdeil agus mhisneachail.

Tha an tuarastal a’ gabhail a-steach Cuibhreann Eileanan Iomallach. Thèid an neach a shoirbhicheas fhastadh air a’ chiad ìre den rang.

Faic ‘Cunntas Obrach agus Sònrachadh Pearsanta airson tuilleadh fiosrachaidh.

Thèid agallaibhean a chumail air beulaibh dhaoine, a’ toirt cothroim do thagraichean coinneachadh ris an sgioba agus beachd fhaighinn air an àrainneachd obrach.

Ceann-latha: Diluain 7 t-Iuchar 2025