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- Tasks: Join our friendly team to support customers with their savings accounts and queries.
- Company: Be part of a supportive culture focused on excellent customer service.
- Benefits: Enjoy a Monday to Friday schedule with occasional Saturday mornings and a great team spirit.
- Why this job: This role offers exciting changes and a chance to make a real impact on customer experiences.
- Qualifications: No specific qualifications required, just a passion for helping others and good communication skills.
- Other info: Work remotely and engage with customers through various channels like online, email, and phone.
This is a great opportunity to work within the friendly customer service team of an established financial services provider based in historic Bath. You will help customers open, manage and operate their savings accounts, being the first point of call for all customer queries for customers choosing to use direct channels including Online, email, web chat, post, and telephone. It’s a highly collaborative environment with great team spirit.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Initially you will be based in a branch locally for a 2 weeks to gain customer insight and then you will join a team of 10 at Head Office. For the next 6 months you will be in the office full time, learning the role and the business inside out. There will then be a progressive scaling down of office presence to a minimum of 3 days a week from year 1 onwards. You will also be required to work up to 1 in 4 Saturdays in the Branch.
Core Responsibilities of the Customer Services Officer
• Provide customer service and administration support for savers via telephone, email, post and webchat, dealing with customers wishing to deposit or withdraw funds.
• Process new account applications, making amendments to existing accounts.
• Be able to answer all customer queries, on all the product range, adopting a “get it right first time” approach and maintain 100% accuracy.
• Take ownership for customer complaints and forward to the appropriate department, including recording where necessary.
• Be alert for suspected money laundering issues and complete all required Compliance training each year.
Requirements of the Customer Services Officer
• Experience in a customer service role with a focus on excellence
• Ability to empathise and understand the needs of vulnerable customers
• Ability to manage online communication with customers – web chat
• The ability to take ‘ownership’ of customer queries and complaints
• Excellent team-working and communication skills
Why should you apply?
In return you will get first class training in how a financial services business works and a career pathway to other areas of the business should you wish. They offer a generous 27 days holiday as standard with the option to buy an additional 5 days, plus your Birthday off! They also support voluntary work (2 days) and offer a generous pension, Life Insurance and Healthcare benefits after a qualifying period. If this sounds like the job for you, we look forward to your application
Customer Services Officer employer: Ultimate Banking
Contact Detail:
Ultimate Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Familiarize yourself with the various customer service channels mentioned in the job description, such as online, email, web chat, and telephone. Understanding how to effectively communicate through these platforms will give you an edge during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service roles, especially those involving financial products or services. Be ready to share specific examples of how you provided excellent support to customers in past positions.
✨Tip Number 3
Demonstrate your ability to work in a team-oriented environment. Share experiences where you collaborated with colleagues to enhance customer satisfaction or improve processes, as this aligns with the supportive culture mentioned in the job description.
✨Tip Number 4
Prepare to discuss how you handle challenging customer interactions. Think of examples where you turned a negative experience into a positive one, showcasing your problem-solving skills and commitment to customer retention.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Services Officer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Mention specific examples where you provided excellent support or resolved customer queries effectively.
Showcase Communication Skills: Since the role involves various communication channels, make sure to highlight your strong verbal and written communication skills. Provide examples of how you've successfully interacted with customers in the past.
Personalize Your Application: Make your application stand out by personalizing it. Address the hiring manager by name if possible, and express your enthusiasm for joining their friendly customer service team.
How to prepare for a job interview at Ultimate Banking
✨Show Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to remain calm under pressure and your commitment to delivering a personalized experience.
✨Familiarize Yourself with the Company
Research the company’s values, mission, and any recent news or changes. This will not only help you understand their culture but also allow you to tailor your answers to align with their goals and demonstrate your genuine interest in the position.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or a complex account issue. Practicing these responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
