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- Tasks: Lead a team to deliver top-notch customer service and manage the checkout area.
- Company: B&M Retail is one of the UK's fastest-growing retailers, offering exciting career opportunities.
- Benefits: Enjoy flexible part-time hours, on-the-job training, and a vibrant work environment.
- Why this job: Join a dynamic team in a fast-paced retail setting with endless career growth potential.
- Qualifications: Experience in supervising a small team in retail, strong problem-solving skills, and a positive attitude.
- Other info: B&M Retail values diversity and inclusivity, making it a great place for everyone.
The predicted salary is between 24000 - 36000 £ per year.
B&M Retail Newtownabbey, Northern Ireland, United Kingdom
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B&M Retail Newtownabbey, Northern Ireland, United Kingdom
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Join to apply for the Customer Service Supervisor role at B&M Retail
We are currently recruiting for a Customer Service Supervisor to join our team in Abbey Trading Estate, Newtownabbey! This is a permanent, part time role, working 20 hours a week and will require the flexibility to work shifts in the daytime, evenings and at weekends.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
You Will Also
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
It Is Essential That You Have The Following
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
B&M Retail are one of the UK’s fastest growing retailers and with our ongoing expansion plans there really hasn’t been a better time to join us. We have a variety of exciting retail careers available & we offer fantastic on the job training. If you are looking to fast track your career the opportunities are endless!
If you would like to join a great team in a fast paced, growing business, apply online today!
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Part-time
Job function
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Job function
Other
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Industries
Retail
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Customer Service Supervisor employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with B&M Retail's values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your approach during any interviews or discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of scenarios where you've had to think on your feet. Prepare to share these experiences, as they will highlight your capability to handle challenges effectively.
✨Tip Number 4
Network with current or former employees of B&M Retail if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team supervision. Use specific examples that demonstrate your ability to lead a team in a fast-paced retail environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention your flexible approach and problem-solving skills, and explain how these qualities make you a great fit for the role.
Highlight Relevant Skills: In your application, emphasise your strong numerical skills and ability to think on your feet. These are crucial for the Customer Service Supervisor position, so provide examples of how you've used these skills in previous roles.
Show Enthusiasm: Convey your enthusiasm for the retail industry and your desire to contribute to B&M Retail's success. A positive attitude can set you apart from other candidates, so let your personality shine through in your application.
How to prepare for a job interview at B&M Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
As a Customer Service Supervisor, you'll need to lead a team. Be prepared to discuss your experience in supervising or managing a team, highlighting any challenges you faced and how you overcame them.
✨Highlight Problem-Solving Abilities
Prepare to showcase your strong numerical and problem-solving skills. You might be asked to provide examples of how you've handled difficult situations or resolved conflicts in a retail environment.
✨Emphasise Flexibility and Adaptability
Since the role requires a flexible approach, be ready to discuss how you've adapted to changing circumstances in past jobs. Mention your willingness to work various shifts and your 'can do' attitude.
