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- Tasks: Provide face-to-face technical support at a client site in Battersea.
- Company: Wavex Technology is a multi-award winning IT provider based in central London.
- Benefits: Enjoy 23 days annual leave, birthday off, and sponsored training with Pluralsight access.
- Why this job: Join a supportive team, develop your skills, and make a real impact in IT.
- Qualifications: Experience with Active Directory, Windows troubleshooting, and hardware support required.
- Other info: Complete an online IT test to showcase your skills and stand out.
The predicted salary is between 28000 - 40000 £ per year.
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Wavex Technology is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around Microsoft cloud (Azure), support, IT security and IT transformation.
\”I consider myself very lucky to have had the opportunity to explore many different roles to eventually find my true interest\”, Ryan Smith (Wavex Support Team Lead)
Work with a great team
You will be working as an Onsite Engineer for Wavex at a dedicated client site based in Battersea providing face to face technical support. The working hours are Monday – Friday (09:00am – 5:30pm)
Be the best you can
The ideal candidate is positive and motivated, who thrives on learning and pushing the boundaries of their knowledge while developing strong relationships and delivering exceptional support and going-the-extra-mile.
Required experience:
- Administering Active Directory (Creating new users, processing leavers, resetting passwords etc.)
- Supporting and troubleshooting Windows 7, 8, 10 and 11.
- Supporting and troubleshooting Microsoft Office and its core applications
- Experience with hardware and resolving ad-hoc break-fix issues that cannot be resolved remotely.
- Working within an ITIL aligned environment.
- Support users with mobile phone configuration and usage.
- Experience with printers and scanners.
Desired experience:
- Administering Azure AD and Intune / MDM.
- Administering Microsoft Server 2012/16/19/22, including Active Directory, DNS, DHCP and Group policy.
- Troubleshooting networking issues across Routers, Firewalls, Switches and Wireless Access Points.
- Basic salary £34,000 gross pa plus discretionary performance related bonus.
- 23 days annual leave then earn more leave with years of service.
- Day off on your birthday.
- Sponsored training and development, with unlimited access to Pluralsight platform.
- Wide range of Company benefits (Online GP service, Employee Assistance Programme, technology purchase discounts amongst others).
Next Steps
To demonstrate your IT acumen and how you compare to hundreds of worthy contenders, please complete our popular online IT test. Your score will be shown at the end of the test.
Get more than 20 correct is considered good, more the 25 is the Wavex pass-mark, and only a select few have scored 30!
The above chart shows the distribution of scores from hundreds of other engineers
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Onsite Engineer employer: Wavex
Contact Detail:
Wavex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft Office. Make sure you can confidently discuss your experience with these tools during any interviews or networking opportunities.
✨Tip Number 2
Since the role involves face-to-face support, practice your communication skills. Being able to explain technical issues in a clear and friendly manner will set you apart from other candidates.
✨Tip Number 3
Consider taking online courses or certifications related to Azure AD, Intune, and ITIL practices. This not only boosts your knowledge but also shows your commitment to professional development, which is highly valued by employers like Wavex.
✨Tip Number 4
Network with current or former employees of Wavex on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, and may even lead to a referral for your application.
We think you need these skills to ace Onsite Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administering Active Directory and troubleshooting Windows operating systems. Use specific examples to demonstrate your skills in IT support and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your motivation to work at Wavex Technology. Mention how your values align with their commitment to exceptional support and learning.
Highlight Relevant Skills: In your application, emphasise your experience with Microsoft Azure, Intune, and networking issues. Make sure to mention any familiarity with ITIL practices, as this is important for the role.
Prepare for the Online IT Test: Before applying, brush up on your IT knowledge to prepare for the online test. Aim to score above 25 to meet the Wavex pass-mark, as this will significantly enhance your application.
How to prepare for a job interview at Wavex
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, especially Active Directory, Windows troubleshooting, and Microsoft Office. Brush up on your knowledge of Azure AD and Intune, as these are desirable skills that could set you apart.
✨Show Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Wavex values candidates who can think on their feet and provide exceptional support, so be ready to demonstrate your troubleshooting process.
✨Emphasise Teamwork and Communication
As you'll be working closely with clients and team members, highlight your ability to build strong relationships. Share experiences where you've successfully collaborated with others or communicated complex technical information in an understandable way.
✨Prepare for the IT Test
Before the interview, take some time to practice for the online IT test. Aim for a score above 25 to meet the Wavex pass-mark. Familiarise yourself with common IT scenarios and questions to boost your confidence and performance.
