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For Companies At a Glance
- Tasks: Engage customers, manage sales, and maintain store standards while being a brand ambassador.
- Company: Join Columbia Sportswear, a leader in outdoor adventure gear since 1938.
- Benefits: Enjoy flexible schedules, a dynamic work environment, and opportunities for growth.
- Why this job: Be part of a passionate team that connects people with their outdoor adventures.
- Qualifications: No specific education required; some retail experience preferred.
- Other info: Active role with potential keyholder responsibilities and a focus on teamwork.
The predicted salary is between 18000 - 30000 £ per year.
ABOUT THE POSITION
With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays, addressing customer inquiries, and running an efficient checkout process, our associates create memorable customer experiences while supporting Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”
As a Retail Associate II, you will serve as a brand ambassador to provide exceptional customer service, contributing to the profitability and customer experience in the store. You will employ problem-solving and sales abilities to answer customer questions and make product recommendations while supporting company values to enhance service and teamwork. The Retail Associate II role is designated for those in the Key Holder Program.
HOW YOU’LL MAKE A DIFFERENCE
- Provide exceptional customer service by responding to questions or issues regarding product features, benefits, and availability; engage with customers to understand their needs and preferences (e.g., demonstrating merchandise, suggesting suitable options).
- Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from sales floor, stock room, or inventory locations.
- Perform cash register transactions (sales, returns, exchanges, loyalty program connections) accurately and efficiently.
- Contribute to store profitability by handling incoming and outgoing product flow accurately and efficiently.
- Perform keyholder duties as needed, including opening and closing the store.
YOU HAVE
- No specific education required; High School Diploma or GED preferred.
- 2 or fewer years of experience in a similar role or specialization.
- Skill operating POS systems, in-store computerized systems, and telephones.
JOB CONDITIONS
- Active environment requiring constant movement; may involve lifting items up to 40 lbs., using specialized equipment, and exposure to dust and noise.
- Occasional need to work in place.
- Ability to communicate clearly with others.
- Flexible schedule to support seasonal and trend-based business needs.
Columbia Sportswear Company and our brands, including Columbia, SOREL, Mountain Hardwear, and prAna, have been committed to outdoor adventures since 1938. Join us and start your greatest adventure with a company dedicated to doing the right thing.
This description provides a general overview of the role and is not an exhaustive list of duties and responsibilities.
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DKH Retail Associate employer: Columbia Sportswear Company
Contact Detail:
Columbia Sportswear Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DKH Retail Associate
✨Tip Number 1
Familiarise yourself with Columbia Sportswear's products and brand values. Understanding their mission of 'Connecting Active People with Their Passions' will help you engage with customers effectively and demonstrate your enthusiasm for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing common retail scenarios with friends or family. This will prepare you to handle inquiries and provide product recommendations confidently during the interview process.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled challenging customer situations in the past. This will highlight your capability to contribute positively to the customer experience.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work varied hours, especially during peak seasons. Emphasising your adaptability will demonstrate that you're a great fit for the dynamic retail environment.
We think you need these skills to ace DKH Retail Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Associate II position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and retail. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving and sales abilities.
Write a Strong Cover Letter: In your cover letter, express your passion for outdoor activities and how it aligns with Columbia Sportswear Company's mission. Mention specific examples of how you've provided exceptional customer service in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Columbia Sportswear Company
✨Show Your Passion for the Brand
As a Retail Associate II, you'll be a brand ambassador. Make sure to express your enthusiasm for Columbia Sportswear and its mission of connecting active people with their passions. Share any personal experiences with the brand or outdoor activities that resonate with you.
✨Demonstrate Customer Service Skills
Prepare to discuss specific examples of how you've provided exceptional customer service in previous roles. Highlight your ability to engage with customers, understand their needs, and make product recommendations that enhance their shopping experience.
✨Familiarise Yourself with Visual Merchandising
Since maintaining store standards is crucial, brush up on visual merchandising principles. Be ready to talk about how you would create eye-catching displays and keep the store clean and organised, ensuring a pleasant shopping environment for customers.
✨Practice Operating POS Systems
Given the importance of handling transactions accurately, it’s beneficial to practice using POS systems if you have access to one. Be prepared to discuss your experience with cash register operations and how you ensure efficiency during busy periods.
