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- Tasks: Lead the hotel operations overnight, ensuring guest safety and satisfaction.
- Company: Join Mercure Bridgwater, a vibrant part of the Accor Hotels family.
- Benefits: Enjoy a competitive salary, free hotel nights, and exclusive discounts.
- Why this job: Perfect for those who thrive in dynamic environments and love helping others.
- Qualifications: Previous hospitality experience preferred; strong communication and problem-solving skills required.
- Other info: Full training provided; DBS check covered by us.
The predicted salary is between 26582 - 37214 £ per year.
Location: Mercure Bridgwater, England, United Kingdom
Night Manager
Company Description
The Mercure Bridgwater Hotel is located in the heart of Bridgwater town centre and offers 119, 4‑star bedrooms and is complimented by a Marco Pierre White Steakhouse Bar and Grill.
Job Description
In this supervisory role you will be working 40 hours a week and will be responsible for the overall coordination of all overnight operations within the hotel, ensuring that the required standards are achieved at all times. Shifts are 5 days from 7 and the hours are 10:00 pm – 6:30 am (this includes weekends and bank holidays).
You will be undertaking the night audit and completing associated duties and reports on a nightly basis, assisting with late arrivals or early departures, helping guests with requests or enquiries, monitoring hotel security, providing room service and drinks service to guests and ensuring the hotel public areas are to the highest possible standards.
Successful candidates will undergo a basic DBS check (which we will pay for) which must be passed for probation to be passed.
Benefits
- Salary: £26,582 / year (£12.78/h) (40h permanent contract)
- Up to 4 Free nights in Accor Hotels for every year of your employment
- Discounted rooms in all Accor Hotels Worldwide
- Discounted rate at all Legacy Hotels
- 15% Off your final bill in every Accor Restaurant or Bar
- 35% Discount in all MPW Restaurants
- Access to employee discount platform giving amazing discounts for hundreds of major companies including supermarkets, high‑street and fashion stores, days out, staycations/holidays and (non‑MPW) restaurants and takeaways.
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Night Manager employer: MERCURE
Contact Detail:
MERCURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Manager at Mercure Bridgwater. Understanding the nuances of overseeing nightly operations and handling guest requests will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your previous experience in hospitality, especially in night or front desk roles. Be ready to share specific examples of how you've successfully managed guest interactions or resolved issues during late hours.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you had to think on your feet. This will illustrate your ability to stay calm under pressure, which is crucial for a Night Manager.
✨Tip Number 4
If you have experience with hotel PMS systems, make sure to mention it. Even if you haven't used the specific system at Mercure, demonstrating your IT literacy can set you apart from other candidates.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any night or front desk roles. Emphasise your problem-solving skills and ability to handle emergencies, as these are crucial for the Night Manager position.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to work independently during overnight hours. Mention specific examples from your past experiences that demonstrate your capability to manage hotel operations effectively.
Highlight IT Skills: Since knowledge of hotel PMS systems is an advantage, if you have experience with any relevant software, be sure to mention it. This will show that you are IT literate and ready to adapt to the hotel's systems.
Prepare for Potential Questions: Think about how you would handle various scenarios that may arise during your night shift, such as guest complaints or emergencies. Being prepared to discuss these situations can set you apart during the interview process.
How to prepare for a job interview at MERCURE
✨Showcase Your Night Shift Experience
Make sure to highlight any previous experience you have in night shifts or front desk roles. Discuss specific situations where you successfully managed guest requests or emergencies during the night, as this will demonstrate your capability to handle the responsibilities of a Night Manager.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively solved problems under pressure. The interviewers will be looking for your ability to stay calm and make decisions independently, so share stories that showcase your critical thinking and quick decision-making skills.
✨Emphasise Communication Skills
As a Night Manager, excellent communication is key. Be ready to discuss how you’ve handled guest interactions, especially in challenging situations. Highlight your customer service skills and how you ensure guests feel safe and comfortable during their stay.
✨Familiarise Yourself with Hotel Operations
Research the hotel’s operations and any specific systems they use, such as PMS. Even if you haven't used their exact system before, showing that you understand hotel operations and are IT literate will give you an edge in the interview.
