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- Tasks: As an Operations Analyst, you'll analyse customer journeys and improve business performance.
- Company: Join Vanquis Banking Group, a leading specialist bank with a commitment to caring banking.
- Benefits: Enjoy 25-30 days holiday, a pension scheme, private medical insurance, and LinkedIn Learning access.
- Why this job: Be part of a supportive culture that values your unique strengths and offers growth opportunities.
- Qualifications: We're looking for problem-solvers with strong analytical skills and a customer-centric mindset.
- Other info: Flexible working options available; we support your work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Operations Analyst
Location: Chatham/Bradford/Petersfield
Salary:
Closing Date: Friday 15 November 2024
Operations Analyst
Location: Chatham, Bradford or Petersfield
Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices.
Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance
Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.
You and Your Team:
As a Operations Analyst you will be reporting into the Strategy Manager in Customer Operations, this role will have a wide remit within customer operations.
The Operations Analyst provides analytical, technical, and strategic support across all teams within Customer Operations. They are responsible for providing management with analytical insight, performance reporting, forecasting, and ensuring best practice in all projects and programmes within critical commercial end-to-end processes and solutions. The role requires individuals who are exceptional problem-solvers, tactical thinkers, organised, and highly skilled communicators.
In your day-to-day role, as an Operations Analyst you will:
What will make you stand out?
The interview process:
Our average process takes up to 4 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.
As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.
Your working life: If you prefer to work part-time, we\’ll make this happen whenever we can – whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn\’t hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.
Why work for us?
We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.
At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.
We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our \’Buy as you Earn\’ schemes.
We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.
Equal Opportunity Statement
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it\’s our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.
Operations Analyst employer: Vanquis Bank
Contact Detail:
Vanquis Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Familiarise yourself with the customer journey and operations strategies relevant to the role. Understanding how these elements impact customer experiences will help you articulate your insights during the interview.
✨Tip Number 2
Prepare to discuss specific examples of how you've solved complex problems in previous roles. Highlight your analytical skills and ability to communicate solutions effectively, as these are key traits they are looking for.
✨Tip Number 3
Research Vanquis Banking Group's values and recent initiatives. Being able to align your answers with their mission of delivering caring banking will demonstrate your genuine interest in the company.
✨Tip Number 4
Practice your competency-based interview skills. Since the interview will include an assessment task, being prepared to showcase your problem-solving approach in a structured manner will set you apart from other candidates.
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Analyst role. Focus on analytical skills, problem-solving abilities, and any experience in customer operations or similar fields.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you for the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Provide examples in your application that demonstrate your ability to analyse complex problems and data. Highlight any tools or methodologies you are familiar with that can contribute to effective solutions.
Prepare for the Interview: Anticipate competency-based questions related to problem-solving and customer-centric solutions. Be ready to discuss your thought process and how you approach challenges, as well as your understanding of customer journeys.
How to prepare for a job interview at Vanquis Bank
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of an Operations Analyst. Familiarise yourself with customer journeys and how they impact business performance, as this will help you articulate your insights during the discussion.
✨Prepare for Competency Questions
Since the interview is competency-based, prepare examples from your past experiences that demonstrate your problem-solving skills, analytical abilities, and customer-centric approach. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a highly skilled communicator, it's essential to convey complex ideas clearly. Practice explaining technical processes in simple terms, as you may need to present findings to a non-technical audience during the interview.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about the team's current projects, challenges they face, or how they measure success in customer operations to demonstrate your enthusiasm and engagement.
