Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage key hotel accounts and drive commercial success.
- Company: Planet transforms hospitality tech with an integrated platform for hotels worldwide.
- Benefits: Enjoy a hybrid work model, career growth opportunities, and a vibrant company culture.
- Why this job: Join a fast-paced environment that values innovation and customer satisfaction.
- Qualifications: 8+ years in account management, with leadership experience in B2B SaaS preferred.
- Other info: Diversity is valued; apply now to be part of a dynamic team!
The predicted salary is between 43200 - 72000 £ per year.
Social network you want to login/join with:
Head of Key Accounts, Hospitality (PMS), London
col-narrow-left
Client:
Location:
London, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
87fb8fbb6da3
Job Views:
7
Posted:
14.07.2025
Expiry Date:
28.08.2025
col-wide
Job Description:
About Us
Planet is transforming the hospitality technology landscape by delivering something no one else can: a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.
With over 13,000 hotel customers worldwide, we empower hotels to elevate every step of the guest journey — from booking to check-out — by eliminating friction and unlocking operational efficiency. Whether on-premise or in the cloud, our solutions simplify complexity, reduce costs, and enhance the guest experience.
Backed by leading private equity investors, Advent International and Eurazeo, Planet is investing heavily in technology, service and support — and building the most complete and connected hospitality platform on the market.
Our mission is to enable connected commerce where payments and operations work seamlessly together, helping hotels deliver unforgettable guest experiences.
Role Overview
As Head of Key Account Management , you will lead a team of 6-8 Account managers today with possibility for growth in the coming 12-18 months that are responsible for our most valuable hotel customers. Your goal is to ensure strong commercial performance, drive retention and expansion, and foster deep, strategic partnerships.You’ll bring structure, clarity, and leadership to a critical function that sits at the heart of our client success and revenue engine.
What you will do:
Leadership & Team Management
Lead, mentor, and develop a high-performing team of 6–8 Key Account Managers
Drive a culture of accountability, collaboration, and excellence
Set clear KPIs and regularly review team performance against commercial targets
Client Strategy & Relationship Management
Own executive relationships with top-tier hotel clients
Ensure a customer-centric approach across the account management lifecycle
Act as an escalation point for key issues or growth opportunities
Commercial Focus
Drive retention, upsell, and expansion within top accounts
Partner with sales, product, and payments teams to maximize commercial outcomes
Monitor contract renewals, pricing strategies, and risk management
Operational Excellence
Implement structured account planning frameworks and reporting
Standardize processes for onboarding, engagement, and QBRs
Use data and CRM insights to drive decision-making and prioritization
Cross-Functional Collaboration
Work closely with Product, Support, Sales, and Marketing to deliver value to clients
Serve as a voice of the customer internally, shaping product and service evolution
Lead initiatives to improve customer satisfaction and advocacy
Who you are:
8+ years of experience in key account management or customer success, preferably in B2B SaaS
3+ years of experience leading account management or client-facing teams
Proven success managing strategic accounts in the hospitality or payments sector a strong plus
Strong commercial acumen and experience in upselling, renewal management, and revenue expansion
Highly structured and systematic; experienced with CRM systems (e.g., Salesforce, HubSpot)
Exceptional communication and stakeholder management skills
Comfortable working in a fast-paced, high-pressure environment
Why Planet :
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
#J-18808-Ljbffr
Head of Key Accounts, Hospitality [PMS] employer: Planet Payment
Contact Detail:
Planet Payment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Key Accounts, Hospitality [PMS]
✨Tip Number 1
Network with professionals in the hospitality technology sector. Attend industry events, webinars, or local meetups to connect with potential colleagues and learn more about the company culture at Planet.
✨Tip Number 2
Familiarise yourself with the latest trends in Property Management Systems (PMS) and hospitality technology. Being knowledgeable about current innovations will help you stand out during discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples of how you've driven performance and fostered collaboration within your teams.
✨Tip Number 4
Research Planet's existing client base and their needs. Understanding their key accounts and how you can contribute to their success will demonstrate your commitment and strategic thinking during the interview process.
We think you need these skills to ace Head of Key Accounts, Hospitality [PMS]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in key account management and customer success, particularly in the B2B SaaS or hospitality sectors. Use specific examples to demonstrate your leadership skills and commercial acumen.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality technology landscape. Mention how your experience aligns with Planet's mission and values, and explain why you are excited about the opportunity to lead a team of Key Account Managers.
Highlight Relevant Achievements: In your application, focus on quantifiable achievements from your previous roles, such as revenue growth, client retention rates, or successful upselling strategies. This will help demonstrate your ability to drive commercial performance.
Showcase Your Leadership Style: Describe your approach to team management and development in your application. Highlight any experience you have in mentoring teams, setting KPIs, and fostering a culture of accountability and collaboration.
How to prepare for a job interview at Planet Payment
✨Showcase Your Leadership Skills
As the Head of Key Accounts, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to mentor and develop others.
✨Understand the Hospitality Sector
Familiarise yourself with the latest trends and challenges in the hospitality technology landscape. Be ready to discuss how your experience aligns with the needs of hotel clients and how you can drive retention and expansion within key accounts.
✨Demonstrate Commercial Acumen
Prepare to talk about your experience with upselling, renewal management, and revenue expansion. Use specific metrics or examples from your previous roles to illustrate your success in driving commercial outcomes.
✨Emphasise Cross-Functional Collaboration
This role requires working closely with various teams. Be ready to share examples of how you've collaborated with sales, product, and marketing teams in the past to deliver value to clients and improve customer satisfaction.
