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- Tasks: Lead a 2-year project to enhance digital services for Tameside Council.
- Company: Join Tameside Council, dedicated to improving community health and wellbeing.
- Benefits: Enjoy a supportive work culture with opportunities for professional development.
- Why this job: Be part of a transformative initiative that enhances customer experience and modernises services.
- Qualifications: Seeking skilled leaders with project management experience and a passion for technology.
- Other info: This role is fixed-term for 24 months, based in Ashton-under-Lyne.
The predicted salary is between 38700 - 39200 £ per year.
Contract Type : Fixed Term Contract (24 months)
Contract Reason : Specific Project
Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment
Hours Per Week: 36hours
Base Location: Tameside One, Ashton-under-Lyne
Assessment Date : To be arranged
The Role
Tameside Metropolitan Borough Council is embarking on a 2-year Customer Experience Programme (CEP) which aims to transform how customers interact with Tameside Council. The programme will enable consistently good customer experience across all customer contact channels. The Programme Team will work closely with business areas to achieve this, making better use of customer insights to improve effectiveness and reduce avoidable contacts and demand. Where possible, the team will utilise co-production, engaging users in the look, feel and processes when designing resident facing services.
The Technical Project Manager will manage a 2-year initiative aimed at transforming the digital services offered by Tameside Council. The Customer Experience Programme aims to improve customer-facing technology by implementing a CRM solution for managing interactions and replacing the CMS to redesign the corporate website in line with Government Design Principles. Additionally, the programme will explore workflow automation to increase operational efficiency and delve into AI applications in its final stage.
We are looking to recruit a highly skilled Technical Project Manager who will be responsible for planning, coordinating, and delivering software/hardware development projects according to specifications and deadlines, including tracking development activities. You will also be required to apply your knowledge of how technology and data can help underpin improved service delivery to reshape the Council’s frontline services and workforce.
The Technical Project Manager will be integral in supporting the Head of ICT Strategy and Operations. The successful candidate will have a diverse and stimulating workload.
About You
You will be an exceptional leader who will create an environment and culture of continuous improvement putting the customer experience at the heart of service delivery.
You will also be required to oversee multiple complex technical projects within the Customer Experience Programme and be responsible for the appropriate governance, risk & issue management, financial controls, change management. You will also ensure the smooth transition from project to business-as-usual so the service are equipped to provide high quality support to our customers.
You will support Digital Tameside to achieve the Councils Digital Strategy with the aim of improving digital services for the residents of Tameside. It is an exciting time to be joining the Digital Tameside service as there is an opportunity to help shape the direction of the service as we look to modernise the ICT landscape, change the way we work and improve the customer experience.
About Us
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.
We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.
Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.
Unfortunately, at this time we are not able to offer sponsorship.
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Our rewards and benefits package can be viewed here
For further information about this role please contact Joanna Thorne, Head of ICT Strategy and Operations, (emailprotected)
Market Place, Ashton-under-Lyne, Tameside, OL6 6BH, United Kingdom
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Technical Project Manager NEW Tameside Council Tameside £44,711 - £46,731 Fixed Expires on 24/0[...] employer: Tameside Integrated Care Partnership
Contact Detail:
Tameside Integrated Care Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Project Manager NEW Tameside Council Tameside £44,711 - £46,731 Fixed Expires on 24/0[...]
✨Tip Number 1
Familiarise yourself with Tameside Council's current digital services and customer experience initiatives. Understanding their existing systems and challenges will help you demonstrate how your skills can directly contribute to the Customer Experience Programme.
✨Tip Number 2
Network with professionals in the public sector, especially those involved in digital transformation projects. Engaging with these individuals can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex technical projects in the past. Highlight your leadership skills and ability to improve customer experiences through technology, as this aligns closely with the job requirements.
✨Tip Number 4
Research the STRIVE values of Tameside Council and think about how your personal values align with theirs. Be ready to articulate this alignment during any interviews, as cultural fit is crucial for this role.
We think you need these skills to ace Technical Project Manager NEW Tameside Council Tameside £44,711 - £46,731 Fixed Expires on 24/0[...]
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Technical Project Manager position. Highlight key skills such as leadership, project management, and technical knowledge in your application.
Tailor Your CV: Customise your CV to reflect your experience in managing technical projects, particularly those related to customer experience and digital services. Use specific examples that demonstrate your ability to lead complex projects and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer experiences through technology. Mention how your values align with Tameside Council's STRIVE values and provide examples of how you've successfully implemented similar initiatives in the past.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles that relate to the responsibilities outlined in the job description. This could be successful project completions, improvements in customer satisfaction, or efficiencies gained through technology.
How to prepare for a job interview at Tameside Integrated Care Partnership
✨Understand the Customer Experience Programme
Familiarise yourself with the goals and objectives of the Customer Experience Programme. Be prepared to discuss how your experience aligns with transforming customer interactions and improving service delivery.
✨Showcase Your Technical Knowledge
Highlight your expertise in managing software and hardware development projects. Be ready to discuss specific technologies, such as CRM solutions and workflow automation, that you have successfully implemented in previous roles.
✨Demonstrate Leadership Skills
As a Technical Project Manager, you'll need to lead teams effectively. Prepare examples of how you've fostered a culture of continuous improvement and engaged team members in achieving project goals.
✨Align with Tameside's Values
Research Tameside Council's STRIVE values: Support, Trust, Respect, Integrity, Value Diversity, and Engage. Be ready to explain how you embody these values in your work and how they influence your approach to project management.
