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- Tasks: Lead daily operations of a vibrant watersports hub and ensure top-notch customer service.
- Company: Join a dynamic leisure facility focused on community engagement and sports.
- Benefits: Enjoy professional development opportunities and a chance to innovate in your role.
- Why this job: Make a real impact in a unique setting while growing your leadership skills.
- Qualifications: Experience in operations or facility management, preferably in leisure or sports.
- Other info: Be part of a supportive team dedicated to enhancing community-focused services.
The predicted salary is between 36000 - 60000 £ per year.
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Boathouse Operations Manager – Putney, London
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Client:
Love Childcare Recruitment
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
421afd8178df
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Boathouse Operations Manager
Putney – West London
Are you an experienced operations professional with a passion for sports and leisure services? A dynamic and growing leisure facility is seeking a dedicated Boathouse Operations Manager to take the lead in overseeing the day-to-day operations of a vibrant watersports and community hub.
About the Role:
As the Boathouse Operations Manager, you will be responsible for the smooth and efficient running of the site, ensuring high standards of safety, customer service, and facility management. You’ll be the first point of contact for all operational matters, leading a team of permanent and casual staff, and playing a key role in shaping the strategic growth of the facility.
Key Responsibilities:
- Lead daily site operations and ensure compliance with health, safety, and safeguarding standards.
- Deliver excellent customer service and handle all enquiries and bookings efficiently.
- Line manage a team, overseeing recruitment, appraisals, training, performance reviews, and payroll authorisations.
- Act as the Club Welfare Officer and manage safeguarding and DBS processes.
- Collaborate with senior management to develop and implement commercial strategies aimed at increasing usage and revenue.
- Manage user agreements, facility hire, and explore new business opportunities.
- Oversee administrative duties, ensure accurate data collection, and manage financial procedures such as banking and reporting.
- Maintain high standards of cleanliness, safety, and maintenance across the site.
About You:
You’re an organised, proactive, and people-focused leader with a background in leisure, facilities, or operational management. You thrive in dynamic environments, have strong interpersonal skills, and bring a commercial mindset to community-focused services.
- Proven experience in operations or facility management, preferably in a leisure or sports setting.
- Strong leadership and team management capabilities.
- Knowledge of health & safety and safeguarding practices.
- Excellent organisational and administrative skills.
- A flexible, solutions-oriented approach with a keen eye for service improvement and revenue growth.
Why Join?
This is an exciting opportunity to take on a varied and impactful role in a unique setting. You\’ll contribute to the growth of a community-focused facility, enjoy the chance to innovate, and be supported in your professional development.
Your recruiter for this role is Becky Hopkinson , Account Manager at Love Recruitment group, and can be contacted simply by applying for the role below. Becky and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness industry. If keen to be considered please ‘Apply Now’.
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Boathouse Operations Manager - Putney employer: Love Childcare Recruitment
Contact Detail:
Love Childcare Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boathouse Operations Manager - Putney
✨Tip Number 1
Familiarise yourself with the local watersports community in Putney. Attend events or engage with local clubs to build connections and demonstrate your passion for the sport, which can set you apart during interviews.
✨Tip Number 2
Research the latest trends in leisure facility management and customer service excellence. Being knowledgeable about current best practices will show your commitment to improving operations and enhancing user experience.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples of how you've improved team performance or customer satisfaction in previous roles.
✨Tip Number 4
Understand the importance of health and safety regulations in a leisure setting. Be ready to share your knowledge and any relevant experiences that demonstrate your ability to maintain high safety standards.
We think you need these skills to ace Boathouse Operations Manager - Putney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in leisure or sports settings. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and leisure services. Discuss why you are interested in the Boathouse Operations Manager role and how your background aligns with the key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your knowledge of health and safety practices, customer service excellence, and team management. Use specific examples to illustrate how you've successfully implemented these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Love Childcare Recruitment
✨Show Your Passion for Sports and Leisure
Make sure to express your enthusiasm for sports and leisure services during the interview. Share any personal experiences or projects that highlight your passion, as this role is all about creating a vibrant community hub.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Discuss your approach to team management, including recruitment, training, and performance reviews, as these are key responsibilities for the Boathouse Operations Manager.
✨Highlight Your Organisational Abilities
Be ready to discuss how you manage multiple tasks and ensure compliance with health and safety standards. Provide specific examples of how you've maintained high operational standards in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer service issues. Think of scenarios where you've improved service delivery or resolved conflicts, as these will showcase your solutions-oriented approach.
