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- Tasks: Be the go-to person for key accounts, ensuring top-notch service and support.
- Company: Join a dynamic SaaS company in Derby that's expanding rapidly.
- Benefits: Enjoy hybrid working, 27 days holiday, and a company car scheme.
- Why this job: Make an impact by nurturing client relationships and driving customer success.
- Qualifications: B2B experience in a SaaS environment is essential; strong communication skills a must.
- Other info: This is a permanent role with a salary up to £45,000 based on experience.
The predicted salary is between 36000 - 54000 £ per year.
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Job Description
Our fantastic client, based in Derby, is looking for an Account Manager to join their team due to expansion. You will be the first point of contact for key accounts, ensuring they receive exceptional service and support. They are seeking someone proactive and customer-focused, capable of nurturing relationships as well as identifying upselling opportunities.
Candidates must have B2B experience in a SaaS environment.
Salary up to £45,000 depending on experience.
Permanent role.
Hybrid working.
Monday to Friday.
27 days holiday + bank holidays.
Company car scheme.
Account Manager – The Role:
- Be the main contact for assigned customer accounts, ensuring a high level of client satisfaction
- Respond to customer queries and provide technical or functional support in a timely, effective manner
- Support onboarding for new customers, guiding them through initial setup, training, and adoption
- Deliver engaging demos to prospects, new, and existing clients
- Proactively identify opportunities to upsell additional features to drive value for customers
- Collaborate with the product and support teams to address client feedback, troubleshoot issues, and improve service
- Maintain accurate records of client interactions, feedback, and opportunities using our CRM system
- Monitor usage and engagement to ensure customers are getting the most from their investment
Account Manager – The Candidate:
- Proven experience in account management, customer success, or a related role in a SaaS B2B environment.
- Excellent communication and interpersonal skills with a customer-first mindset
- Comfortable delivering live demos and product presentations
- Strong problem-solving abilities and a proactive attitude
- Experience supporting onboarding and training processes for new clients
- Confident using CRM systems
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Experience managing B2B client accounts in a SaaS environment is desirable, as well as familiarity with client segmentation, customer lifecycle management, and retention strategies.
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Account Manager (SaaS) employer: Kirkland Associates
Contact Detail:
Kirkland Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (SaaS)
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges that B2B companies face. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Network with current or former Account Managers in the SaaS sector. They can provide insights into the role and may even refer you to opportunities within their companies, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in the past. Highlight your ability to upsell and improve customer satisfaction, as these are key aspects of the role.
✨Tip Number 4
Showcase your technical skills by being familiar with common CRM systems used in the industry. Being able to discuss your experience with these tools will demonstrate your readiness for the role and your ability to manage client interactions effectively.
We think you need these skills to ace Account Manager (SaaS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your B2B experience in a SaaS environment. Emphasise any relevant account management roles and specific achievements that demonstrate your ability to nurture client relationships and identify upselling opportunities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive and customer-focused approach aligns with their needs. Use specific examples from your past experiences to illustrate your skills in managing accounts and delivering exceptional service.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a section in your application that highlights your interpersonal skills. You could mention experiences where you successfully delivered demos or presentations, as well as how you handled customer queries effectively.
Highlight Technical Proficiency: Given the technical nature of the role, ensure you mention your familiarity with CRM systems and any other relevant tools. If you have experience in onboarding and training clients, be sure to include that as well, as it shows your capability to support new customers effectively.
How to prepare for a job interview at Kirkland Associates
✨Showcase Your B2B SaaS Experience
Make sure to highlight your previous experience in account management within a B2B SaaS environment. Be prepared to discuss specific examples of how you've successfully managed client accounts and contributed to customer satisfaction.
✨Demonstrate Your Communication Skills
As an Account Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might be asked to deliver a mock demo during the interview, so be ready to showcase your presentation skills.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of past challenges you've faced with clients and how you resolved them. This will demonstrate your proactive attitude and ability to handle issues effectively.
✨Familiarise Yourself with CRM Systems
Since maintaining accurate records using a CRM system is crucial for this role, brush up on your knowledge of popular CRM tools. Be ready to discuss how you've used these systems in the past to manage client interactions and track opportunities.
