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- Tasks: Provide technical support and troubleshoot customer issues with cutting-edge equipment.
- Company: 1to1 Group is a leading recruitment agency in Hampshire, specialising in various job placements.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a dynamic team.
- Why this job: Join a forward-thinking company where your problem-solving skills make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, preferably technical, and familiarity with CRM systems required.
- Other info: Apply now to be part of a vibrant team dedicated to high-quality support!
The predicted salary is between 21600 - 36000 £ per year.
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Technical Customer Support Advisor
Andover
£30,000
1to1 Group are looking for a Technical Customer Support Advisor to join our client\’s team, providing technical support to customers on their cutting-edge equipment. You will play a key role in troubleshooting, resolving issues, and ensuring customer satisfaction through expert guidance and first-class service.
To succeed in this role, you will need excellent communication skills and the ability to explain technical concepts clearly and concisely.
This is a full-time position.
Day-to-Day Responsibilities
- Provide first-line support to customers regarding machinery installation, operation, and maintenance issues.
- Troubleshoot problems, escalating to technical engineering teams when needed.
- Manage and log customer interactions (calls, emails, etc.) via our CRM system.
- Maintain accurate records of equipment serial numbers and warranty information.
- Track underperforming customer sites, offering solutions to improve performance.
- Collaborate with third-party service providers to ensure efficient field repairs and first-time fixes.
- Process parts orders and ensure timely delivery in coordination with the Customer Services Manager.
- Support the operations team in dispatching service providers to jobs.
- Offer warranty information and after-sales support.
- Flexibly undertake additional administrative duties to maintain smooth operations.
Required Skills, Experience, and Attributes
- Proven experience in customer service, preferably in a technical or equipment-related role.
- Competency with CRM systems (Salesforce or equivalent).
- Strong problem-solving skills and the ability to remain calm under pressure.
Apply today! If you are passionate about delivering high-quality technical customer support and have the skills and experience we are looking for, we want to hear from you! Apply now to join a dynamic and forward-thinking team.
1to1 Group is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary, and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on www.1to1group.co.uk for any other potential vacancies.
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Customer Service Advisor employer: White Knight Recruitment
Contact Detail:
White Knight Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the technical equipment and services that the company offers. Understanding their products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM skills, especially if you have experience with Salesforce or similar systems. Being able to discuss your proficiency with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare for common customer service scenarios by practising how you would handle difficult situations. This will showcase your problem-solving skills and ability to remain calm under pressure during the interview.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Customer Support Advisor. Familiarise yourself with the key skills required, such as problem-solving and communication, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, especially in technical roles. Use specific examples to demonstrate how you've successfully resolved customer issues or provided support.
Showcase Your Skills: Clearly outline your skills related to CRM systems and technical support. Mention any relevant software you are familiar with, like Salesforce, and provide examples of how you've used these tools to enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for customer service and technical support. Address how your background aligns with the company's needs and express your enthusiasm for joining their team.
How to prepare for a job interview at White Knight Recruitment
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to do this during the interview. Use examples from your past experiences to demonstrate how you've effectively communicated with customers.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and technical support. Brush up on common issues related to machinery installation and operation. Being able to discuss these topics confidently will show your potential employer that you're well-prepared for the role.
✨Familiarise Yourself with CRM Systems
Since the role involves managing customer interactions through a CRM system, make sure you are familiar with popular platforms like Salesforce. If you have experience with similar systems, be ready to discuss how you used them to enhance customer service.
✨Demonstrate Problem-Solving Skills
The ability to remain calm under pressure and solve problems is crucial. Prepare to share specific examples of challenging situations you've faced in previous roles and how you resolved them. This will highlight your problem-solving skills and your suitability for the position.
