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- Tasks: Manage and grow relationships with strategic hotel customers in the CEE region.
- Company: Planet is a global leader in integrated technology and payments solutions for retail and hospitality.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team focused on delivering exceptional customer experiences in the hospitality sector.
- Qualifications: 5+ years in account management, fluent in French and English, with hospitality tech knowledge.
- Other info: Travel across the CEE region may be required (approx. 20–30%).
The predicted salary is between 28800 - 48000 £ per year.
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Senior Account Manager – French speaker, London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
cfdee2d3e590
Job Views:
8
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
About Planet:
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview:
We are seeking a seasoned Senior Account Manager to manage and grow relationships with our most strategic hotel customers across the Central and Eastern Europe (CEE) region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions.
The ideal candidate will be fluent in French and English , with a strong understanding of hotel operations and hospitality technology, and bring a customer-first mindset focused on retention, growth, and strategic partnership .
What you will do :
Strategic Account Management : Own and manage relationships with a portfolio of high-value hotel customers in the CEE region.
Retention & Value Delivery : Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
Customer Escalations : Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.
Account Planning : Develop and maintain long-term account strategies aligned with customer goals and internal business objectives.
Upsell & Cross-Sell : Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings.
Renewals & Pricing : Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.
Product Education & Advocacy : Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.
Stakeholder Management : Build strong multi-level relationships (operational to executive) within customer organizations.
Customer Insights : Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.
Who you are:
5+ years’ experience in key account management or customer success roles, ideally within hospitality software or SaaS.
Proven track record managing large enterprise or strategic hotel accounts across multiple geographies.
Deep understanding of hotel operations and the hospitality technology landscape.
Exceptional communication and negotiation skills in French and English.
Ability to handle high-pressure customer situations with poise and professionalism.
Experience with CRM systems (e.g., Salesforce) and account planning tools.
Willingness to travel across the CEE region as needed (approx. 20–30%).
Preferred Qualifications:
Prior experience working with or within hotel groups or chains.
Knowledge of property management systems (PMS), booking engines, revenue management systems (RMS), or similar hospitality tech.
Familiarity with customer lifecycle management frameworks and SaaS metrics (e.g., NRR, churn, NPS).
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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Senior Account Manager - French speaker employer: Planet Payment
Contact Detail:
Planet Payment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - French speaker
✨Tip Number 1
Familiarise yourself with the hospitality technology landscape. Understanding the specific software solutions and tools used in hotel operations will give you an edge during interviews, as you'll be able to speak knowledgeably about how you can add value to Planet's clients.
✨Tip Number 2
Network with professionals in the hospitality sector, especially those who have experience with account management. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss your experience with CRM systems like Salesforce. Being able to demonstrate your proficiency in these tools will show that you're ready to hit the ground running and manage accounts effectively from day one.
✨Tip Number 4
Brush up on your negotiation skills, particularly in a bilingual context. Since the role requires fluency in both French and English, being able to articulate your thoughts clearly in both languages during discussions will be crucial for success.
We think you need these skills to ace Senior Account Manager - French speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the hospitality sector. Emphasise your fluency in French and English, as well as any specific achievements related to customer retention and growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of hotel operations and hospitality technology. Mention how your skills align with the role's requirements and express your enthusiasm for working with Planet.
Highlight Relevant Skills: In your application, focus on key skills such as communication, negotiation, and stakeholder management. Provide examples of how you've successfully managed strategic accounts and resolved customer escalations in the past.
Showcase Your Knowledge: Demonstrate your familiarity with CRM systems and hospitality tech in your application. Mention any experience you have with property management systems or revenue management systems, as this will strengthen your candidacy.
How to prepare for a job interview at Planet Payment
✨Showcase Your Bilingual Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in French, so practice speaking about your experience in both languages.
✨Understand the Hospitality Sector
Familiarise yourself with the latest trends and challenges in the hospitality industry, especially in the CEE region. Be ready to discuss how your previous experience aligns with the needs of hotel customers and how you can add value to their operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer management skills. Prepare examples from your past experiences where you successfully managed client relationships, resolved escalations, or identified upsell opportunities.
✨Demonstrate Strategic Thinking
The role involves account planning and long-term strategy development. Be ready to discuss how you approach account management, including how you align customer goals with business objectives and how you measure success in your accounts.
