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- Tasks: Be the friendly face of our Cambridge office, assisting guests and staff with their needs.
- Company: Join a leading firm in the financial services industry, known for its commitment to excellence.
- Benefits: Enjoy great holiday allowance, pension contributions, and access to discounts and training opportunities.
- Why this job: Perfect for those who love customer service and want to create memorable experiences in a dynamic environment.
- Qualifications: Looking for detail-oriented individuals with strong communication skills and a passion for service.
- Other info: Work 40 hours a week, Monday to Friday, in a supportive and engaging workplace.
The predicted salary is between 22800 - 28800 £ per year.
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Guest Services Host – Cambridge Office
We are currently recruiting for a Guest Services Host to join our team in the Cambridge offices of a client in the financial services industry.
The successful candidate will be the first point of contact for all queries and will work closely with the firm’s staff and other service partners to provide the best possible customer service.
They should convey an attitude where no request is too big and no detail is too small, providing a friendly, welcoming environment while remaining security conscious. The ability to be discreet and anticipate guests’ needs is essential.
The role involves working closely with the regional facilities manager on general administration, handling catering requests for meeting rooms, and serving food and drinks.
Details:
- Hours: 40 hours per week, between 8am–5pm, Mon-Fri
- Salary: £28,840
Qualifications:
We seek a friendly candidate passionate about service and detail-oriented. The candidate must be willing to go above and beyond to create exceptional experiences, with strong organizational and communication skills, and a proactive approach to tasks. Proven track record in delivering outstanding customer service is required.
Additional Benefits:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for counselling & information services
- Access to discounts and benefits platform
- Training and development opportunities via our Training Academy
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Guest Services Host employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host
✨Tip Number 1
Familiarise yourself with the company culture and values of the client in the financial services industry. Understanding their approach to customer service will help you align your responses during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle various guest requests. This will prepare you for the dynamic nature of the Guest Services Host role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and what qualities the hiring team values most.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to deliver outstanding customer service. Be ready to discuss how you went above and beyond in previous roles to create exceptional experiences.
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Guest Services Host position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and attention to detail. Use specific examples from your past experiences to demonstrate how you have gone above and beyond in previous roles.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Include specific achievements that showcase your ability to provide exceptional service and manage requests efficiently.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Portico Corporate Reception Management
✨Showcase Your Customer Service Skills
As a Guest Services Host, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your proactive approach and attention to detail.
✨Demonstrate Discretion and Anticipation
The role requires a level of discretion and the ability to anticipate guests' needs. Think of situations where you successfully managed sensitive information or anticipated a client's request before they even asked. Share these anecdotes during your interview.
✨Emphasise Team Collaboration
You'll be working closely with various teams, so it's important to demonstrate your ability to collaborate effectively. Discuss any previous experiences where you worked as part of a team to achieve a common goal, especially in a customer-facing environment.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company. Ask about the team dynamics, the types of events you'll be catering for, or how success is measured in this position. This shows you're engaged and serious about the opportunity.
