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- Tasks: Support clients in setting up Individual Voluntary Arrangements (IVAs) and guide them towards debt freedom.
- Company: PayPlan helps individuals in debt with tailored advice and solutions, promoting empathy and respect.
- Benefits: Enjoy a supportive work culture, personal growth opportunities, and various employee benefits.
- Why this job: Make a positive impact on people's lives while developing your communication and customer service skills.
- Qualifications: Strong communication skills, customer service experience, and a desire to help others are essential.
- Other info: Flexible working options available; apply now to join a mission-driven team!
The predicted salary is between 28800 - 43200 £ per year.
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Here at PayPlan, we are growing our teams! If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!
Ready to join? Read on to find out more about this role.
Who are PayPlan?
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!
What would you be doing as an IVA Services Case Officer here at Payplan?
An IVA Services Case Officer supports clients who have been referred by our assessment team, confirming that an Individual Voluntary Arrangement (IVA) is the most suitable solution for their needs. Once agreed, the Case Officer works closely with both the client and their creditors to set up the IVA, helping the client take those important first steps toward becoming debt-free.
We want to make the journey to becoming debt-free as simple and stress-free as possible.
As an IVA Services Case Officer at PayPlan you will:
- Make and receive calls, send and receive emails, texts, and post, to and from clients and their creditors and voting agents
- Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
- Build and maintain strong working relationships with colleagues and third parties
- Be client driven, listening to their needs, being supportive and empathetic
- Update clients on their cases, always being mindful of their needs and expectations
- Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of the business
- Champion continuous improvement and new ways of working at every opportunity
About You:
- Previous experience of working within a similar industry would be an advantage
- Excellent written and verbal communication skills with the ability to understand the needs of the client
- Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
- A great team player with the confidence to work independently
- Excellent attention to detail with a methodical and thorough approach to your work
- A desire to show initiative and the ability to multitask
If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact[emailprotected]
Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found here.
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IVA Services Case Officer employer: Totemic
Contact Detail:
Totemic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVA Services Case Officer
✨Tip Number 1
Familiarise yourself with the principles of Individual Voluntary Arrangements (IVAs) and the debt management industry. Understanding the nuances of these processes will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves making and receiving calls, consider role-playing scenarios with a friend to enhance your ability to build rapport and handle sensitive conversations effectively.
✨Tip Number 3
Research PayPlan’s values and mission. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates and show that you are a good cultural fit for the team.
✨Tip Number 4
Network with current or former employees of PayPlan on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the role, which can be invaluable for your preparation.
We think you need these skills to ace IVA Services Case Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the IVA Services Case Officer position. Tailor your application to highlight how your skills and experiences align with what PayPlan is looking for.
Highlight Communication Skills: Since strong communication skills are essential for this role, ensure you provide specific examples in your CV and cover letter that demonstrate your ability to communicate effectively, especially over the phone.
Show Empathy and Customer Service Experience: PayPlan values empathy and excellent customer service. Include experiences where you've successfully supported clients or customers, particularly in challenging situations, to showcase your suitability for the role.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the values and mission of PayPlan. Use keywords from the job description and express your passion for helping others, which aligns with their commitment to making a positive impact.
How to prepare for a job interview at Totemic
✨Showcase Your Communication Skills
Since the role requires strong communication skills, be prepared to demonstrate your ability to communicate clearly and effectively. Practice articulating your thoughts and consider using examples from past experiences where you successfully communicated with clients or colleagues.
✨Emphasise Empathy and Understanding
PayPlan values empathy, especially when dealing with sensitive financial situations. During the interview, share instances where you have shown empathy in your previous roles, particularly when helping vulnerable clients. This will highlight your alignment with their core values.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific client situations. Think about potential scenarios you might face as an IVA Services Case Officer and prepare your responses. This will show your problem-solving skills and your ability to remain calm under pressure.
✨Demonstrate Your Team Player Attitude
As a Case Officer, you'll need to work closely with colleagues and third parties. Be ready to discuss your experience working in teams, how you contribute to team dynamics, and any examples of successful collaboration. This will reassure them of your ability to fit into their supportive work culture.
