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- Tasks: Support customers via calls and online, resolving queries and providing product information.
- Company: Join Concentrix, a global leader known for its inclusive culture and award-winning workplace.
- Benefits: Enjoy remote work, competitive pay, health insurance, paid training, and career growth opportunities.
- Why this job: Be part of a diverse team making a real impact while developing lifelong friendships.
- Qualifications: Fluent in Spanish and English, with customer service experience and a high school diploma.
- Other info: Work from home with your own device; must have a reliable internet connection.
Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)
Join to apply for the Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English) role at Concentrix
Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)
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Join to apply for the Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English) role at Concentrix
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Job Title:
Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)
Job Description
JOB DESCRIPTION
The Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client\’s products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!
As a remote Seasonal Customer Service Representative (Bilingual: Spanish and English), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
As a Seasonal Customer Service Representative (Bilingual: Spanish and English) working from home, you will:
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Seasonal Customer Service Representative (Bilingual: Spanish and English) (Remote) role include:
- The ability to read, write and speak fluently both Spanish and English
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- Computer Requirements:
- Bring your own device – This position does not loan equipment
- Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
- Operating System: Windows 10+
- RAM: 8GB or higher
- Processor: Intel i5/AMD Ryzen 5 or higher
- DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
- Speeds: 10 mbps download and 3 mbps upload or higher
- While working, you will be required to hardwire with an ethernet cable
What’s In It For You
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- The base salary range for this position is $16/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay \”early,\” when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
R1631226
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English) employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)
✨Tip Number 1
Make sure to highlight your bilingual skills in both Spanish and English during any conversations or interviews. Being fluent in both languages is a key requirement for this role, so emphasise your ability to communicate effectively with customers in their preferred language.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and solutions. This will help you respond confidently to questions and demonstrate your problem-solving skills when interacting with potential employers.
✨Tip Number 3
Research Concentrix and its culture before your interview. Understanding their values and commitment to employee growth can help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare to discuss your previous customer service experience in detail. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service, as this will showcase your suitability for the role.
We think you need these skills to ace Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)
Some tips for your application 🫡
Highlight Bilingual Skills: Make sure to emphasise your fluency in both Spanish and English. Include specific examples of how you've used these skills in customer service roles to demonstrate your capability.
Tailor Your CV: Customise your CV to reflect the qualifications mentioned in the job description. Focus on your customer service experience and any relevant technical skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to work in a remote environment. Mention why you are interested in Concentrix and how you can contribute to their team.
Prepare for Technical Requirements: Ensure you meet the technical requirements listed in the job description. Mention your computer specifications and internet connection in your application to show you are ready to work from home.
How to prepare for a job interview at Concentrix
✨Brush Up on Bilingual Skills
Since this role requires fluency in both Spanish and English, make sure to practice your language skills. Be prepared to switch between languages during the interview, as you may be asked to demonstrate your proficiency.
✨Familiarise Yourself with Customer Service Scenarios
Think of common customer service situations and how you would handle them. Prepare examples from your past experience that showcase your problem-solving skills and ability to provide excellent customer service.
✨Set Up a Professional Interview Space
As this is a remote position, ensure your interview space is quiet and free from distractions. A clean background and good lighting can make a positive impression on your interviewer.
✨Research the Company Culture
Concentrix values inclusivity and personal development. Familiarise yourself with their culture and values, and be ready to discuss how you align with them during the interview.
