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- Tasks: Lead and train a team to deliver top-notch customer service in a busy garage.
- Company: Join HiQ Tyres & Autocare, part of the respected Goodyear brand in the automotive industry.
- Benefits: Enjoy flexible hours, generous discounts, bonuses, and 30 days holiday.
- Why this job: Be part of a supportive family-like culture with opportunities for growth and training.
- Qualifications: 2+ years of supervisory experience in retail or fast-fit car centres required.
- Other info: Get involved in exciting training courses and industry-related outings.
The predicted salary is between 30000 - 42000 £ per year.
HiQ Tyres & Autocare has an exciting new opportunity for an Assistant Centre Manager to join the team in our Wellingborough Centre. This is a busy site, so a person with supervisory experience in a garage background is required.
The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm – half a day finish on a Saturday.
Salary fully negotiable depending on experience.
What you will be doing as an Assistant Centre Manager:
- Leading and training the team to provide excellent customer service
- Ensuring the team is effective and productive
- Working with the team, peers, and store manager to improve the business
- Maximising profit and turnover
- Assist the store’s manager with costs, margins and cash collection
- Planning to deliver KPIs and empowering the team to deliver
- Planning key merchandising activity in a timely manner and ensuring stock management routines are in place
- Building relationships with customers and local traders
- Proactive interactions with customers
- Supporting the store manager to ensure all store colleagues are adhering to health and safety policies and procedures
- To carry out administration duties as required within the store.
- To undertake any additional duties (within reason) for the efficient running of the Store.
What you will need:
- Experience within the retail sector with a minimum of 2 years\’ supervisory experience
- Passionate about improving performance and sales, and delivering a high standard of customer service
- Able to build positive and effective professional relationships
- Experience within a in a fast-fit car centre or a recognised vehicle franchise dealership.
- Strong mechanical knowledge with hands-on experience using hand tools and power tools.
Benefits for working with us:
- We treat our employees like family and provide training and career opportunities.
- Uncapped monthly bonus structure.
- Generous employee discounts on all HiQ Group services.
- Training courses for EV & Hybrid, MOT Testing License, and REACT Training.
- Company Sick Pay.
- Refer a friend scheme.
- 30 days holiday inclusive of bank holidays.
- Ad hoc incentives and industry related days out.
- Reward Gateway (Massive discounts on groceries, high street retailers and many more).
HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.
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Assistant Centre Manager employer: HiQ Tyres and Autocare
Contact Detail:
HiQ Tyres and Autocare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Centre Manager
✨Tip Number 1
Familiarise yourself with the specific services and products offered by HiQ Tyres & Autocare. Understanding their business model and customer service approach will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Network with current or former employees of HiQ Tyres & Autocare on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Prepare to discuss your supervisory experience in detail. Think of specific examples where you've successfully led a team, improved performance, or enhanced customer service, as these are key aspects of the Assistant Centre Manager role.
✨Tip Number 4
Showcase your mechanical knowledge and hands-on experience during conversations. Be ready to discuss how your skills with tools and understanding of automotive services can contribute to the team's success and customer satisfaction.
We think you need these skills to ace Assistant Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience in a garage or retail environment. Emphasise any relevant skills, such as customer service excellence and team leadership, that align with the Assistant Centre Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to improve performance and sales. Mention specific examples of how you've successfully led teams and built relationships with customers in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience within the retail sector, particularly any roles in fast-fit car centres or vehicle franchise dealerships. This will demonstrate your suitability for the position.
Showcase Your Mechanical Knowledge: If you have strong mechanical knowledge and hands-on experience with tools, make sure to include this in your application. It’s a key requirement for the role and can set you apart from other candidates.
How to prepare for a job interview at HiQ Tyres and Autocare
✨Showcase Your Supervisory Experience
Make sure to highlight your previous supervisory roles, especially in a garage or automotive setting. Discuss specific examples of how you led a team, improved performance, and delivered excellent customer service.
✨Demonstrate Mechanical Knowledge
Since the role requires strong mechanical knowledge, be prepared to discuss your hands-on experience with tools and equipment. You might even want to mention any relevant certifications or training you've completed.
✨Emphasise Customer Relationship Skills
Building relationships with customers is key in this role. Share examples of how you've successfully interacted with customers in the past, resolved issues, and contributed to a positive customer experience.
✨Prepare for KPI Discussions
Understand the importance of KPIs in retail management. Be ready to discuss how you've previously planned and achieved KPIs, and how you can empower your team to meet these targets effectively.
