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- Tasks: Join our team as a Reservations Agent, converting enquiries into bookings with your charm.
- Company: Rosewood London is a luxury hotel known for heartfelt hospitality and exceptional service.
- Benefits: Enjoy 28 days paid holiday, a pension scheme, and 12 complimentary room nights worldwide.
- Why this job: Be part of a culture that values genuine relationships and offers a dynamic work environment.
- Qualifications: Attention to detail, good communication skills, and knowledge of the Opera system are essential.
- Other info: Work 40 hours over 5 days in a vibrant team focused on maximising hotel profitability.
The predicted salary is between 28800 - 43200 £ per year.
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Role
We are currently looking for a Reservations Agent to join our team of associates at Rosewood London. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels’ profitability.
Key expectations of this role are
- Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
- Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
- Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Profile
- Paying exceptional attention to detail by not compromising on quality standards.
- The ability to work in a team and build relationships with the others.
- Being organised and proactive in managing your tasks.
- Good communication skills to handle complex guests’ requests.
- Having good knowledge of the Opera property management system.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
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Reservations Agent employer: Rosewood London
Contact Detail:
Rosewood London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the Rosewood brand and its unique offerings. Understanding their philosophy of 'Relationship Hospitality' will help you align your communication style and approach to guest interactions, making you a more appealing candidate.
✨Tip Number 2
Practice your feature and benefit sales techniques. Since the role involves converting enquiries into bookings, being able to confidently articulate the advantages of the hotel’s services will set you apart from other applicants.
✨Tip Number 3
Brush up on your knowledge of the Opera property management system. If you have experience with similar systems, be prepared to discuss how that experience can translate to using Opera effectively in this role.
✨Tip Number 4
Showcase your organisational skills during any interviews or discussions. Being proactive and demonstrating how you manage tasks efficiently will highlight your suitability for the fast-paced environment of a Reservations Agent.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key expectations and responsibilities of a Reservations Agent. Highlight your relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your skills in customer service, attention to detail, and any experience with property management systems like Opera. Use specific examples to demonstrate your abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Rosewood's philosophy of relationship hospitality. Mention how you can contribute to maximising the hotel's profitability.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Rosewood London
✨Know the Hotel Inside Out
Before your interview, make sure you research Rosewood London thoroughly. Understand its unique offerings, services, and the overall guest experience. This knowledge will help you demonstrate your enthusiasm and ability to convert enquiries into bookings.
✨Master the Selling Strategy
Familiarise yourself with the selling strategies used by the hotel. Be prepared to discuss how you would apply these techniques in real scenarios during the interview. Showing that you can confidently use feature and benefit sales techniques will set you apart.
✨Showcase Your Communication Skills
Since effective communication is key for a Reservations Agent, practice articulating your thoughts clearly and engagingly. Prepare examples of how you've handled complex guest requests in the past, highlighting your ability to maintain high-quality standards.
✨Demonstrate Team Spirit
Emphasise your ability to work well within a team. Share experiences where you've successfully collaborated with others to achieve a common goal. This will show that you align with the hotel's culture of building genuine relationships.
