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For Companies At a Glance
- Tasks: Lead client relationship strategies and support global programmes for top clients.
- Company: Join the Maples Group, a leading firm in financial and legal services with a global presence.
- Benefits: Enjoy hybrid working, comprehensive health coverage, competitive vacation, and professional development opportunities.
- Why this job: Be part of a diverse team focused on growth, collaboration, and high client satisfaction.
- Qualifications: Requires a degree in business or related field and 10+ years in business development or CRM roles.
- Other info: Opportunity for cross-cultural immersion and career development in a merit-based culture.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Description
OVERVIEW
The Maples Group is a standard bearer in financial and legal services, trusted by many of the world\’s largest hedge fund managers, private equity firms and international corporations.
Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth.
The Maples Group looks to add a London based Regional Senior Client Relationship Manager to our team and invites eager and qualified candidates to apply. We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent.
Who We Seek
Our merit-based culture suits professionals in pursuit of boundless careers and lives. Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work.
About the Role
The Regional Senior Client Relationship Manager (RSCRM) reports to the Head of Business Development & Client Relationship Management and will have day-to-day operational oversight by the Senior Client Relationship Management. The successful individual will be responsible for driving the Global CRM programmes and collaborating with a large cross section of practice groups and business units and stakeholder on respective key account plans across top group clients. This is an internal support role with a key focus on achieving growth and meeting the company\’s long-term client retention objectives. External client contact will be limited but may expand in the future. The RSCRE will work within the global business development team that provides comprehensive business development and client relationship management support.
Primary responsibilities include:
- support the implementation of global client programmes across the organisation
- identify, plan and implement strategies for growth and expansion including relationship mapping for top client groups
- cultivate strong relationships with key stakeholders and demonstrate an in-depth knowledge of each business unit\’s client portfolios and business professional relationships with their top clients including connecting professionals with internal colleagues where there is a shared relationship
- advocate for high client satisfaction levels through sharing of best practices and the importance of consistent and meaningful touch points including conducting informative bi-annual/annual account reviews, partnering with service teams to resolve issues and leading structured spend optimisation efforts
- track, communicate and ensure that client service challenges uncovered are resolved or escalated in a prompt manner to key stakeholders
- ensure that business professionals focus on overall client experience and scorecard objectives
- provide coaching to business professionals and to the BD and CRM support team to ensure effective execution of initiatives
- manage and execute a range of research, financial data and reporting tasks related to the company\’s top clients including client data analysis in an effort to gain insight into opportunities and potential threats; and
- measure, report and assess the effectiveness of initiatives to enable continuous improvement into future activities
EXPERIENCE
What You Bring
In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:
- bachelor\’s degree or a professional qualification in marketing, business, finance or a related field
- minimum 10+ years in a business development and/or a CRM role in professional services with in depth knowledge of the financial services sector
- 8+ years of experience in client account management would be an asset
- experience in managing and reporting on multiple client relationships or client team programmes concurrently
- strong verbal communication and business writing skills including excellent presentation skills with experience delivering data and analysis to senior stakeholders
- solution oriented with strong organisational, time management skills and a proactive client service focus
- ability to work independently or with a team within a fast paced strict deadline environment to a high degree of accuracy and attention to detail
- experience with InterAction or similar CRM systems as well as being highly proficient in Micorsoft applications including Word, PowerPoint and Excel.
BENEFITS & REWARDS
The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:
- Hybrid Working
- Comprehensive health coverage (medical, dental and optical)
- Competitive vacation packages
- Educational assistance and professional development programmes
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellness programme
- Sports clubs and social events
ABOUT MAPLES GROUP
Over five decades, the Maples Group has grown from modest beginnings into one of the world\’s preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.
You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn.
Maples\’ standard policy to undertake various background screening checks, including criminal records checks, on all applicants to whom a conditional job offer is made. Maples will only ask applicants to disclose a past criminal conviction when a conditional job offer is made. If you have a criminal record it does not mean that your job offer will be automatically withdrawn. Maples will make all job offer decisions on a case by case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with Maples before a decision is made.
Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at for details on how we handle personal information relating to job applicants.
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Regional Senior Client Relationship Manager employer: Maples Group - Legal Services
Contact Detail:
Maples Group - Legal Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Senior Client Relationship Manager
✨Tip Number 1
Familiarise yourself with the Maples Group's values and culture. Understanding their commitment to diversity, inclusion, and client satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the Maples Group on platforms like LinkedIn. Engaging in conversations can provide insights into the company’s expectations and the nuances of the Regional Senior Client Relationship Manager role.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that led to client retention and growth. Highlighting your experience in managing client relationships will demonstrate your suitability for this position.
✨Tip Number 4
Stay updated on trends in the financial services sector. Being knowledgeable about current challenges and opportunities will allow you to speak confidently about how you can contribute to the Maples Group's objectives.
We think you need these skills to ace Regional Senior Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business development and client relationship management. Emphasise your knowledge of the financial services sector and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Maples Group's values and culture. Mention how your skills and experiences make you a perfect fit for the Regional Senior Client Relationship Manager role, and express your enthusiasm for contributing to their client retention objectives.
Highlight Key Skills: In your application, focus on key skills such as strong verbal communication, business writing, and presentation abilities. Provide examples of how you've successfully managed client relationships and driven growth in previous roles.
Showcase Your Proactive Approach: Demonstrate your proactive client service focus by including examples of how you've resolved client challenges or improved client satisfaction in past positions. This will show the Maples Group that you are solution-oriented and ready to advocate for high client satisfaction levels.
How to prepare for a job interview at Maples Group - Legal Services
✨Know Your Client Relationship Management
Make sure you have a solid understanding of client relationship management principles, especially in the financial services sector. Be prepared to discuss your previous experiences and how they relate to managing key accounts and driving client satisfaction.
✨Demonstrate Your Strategic Thinking
The role requires identifying and implementing strategies for growth. Come prepared with examples of how you've successfully developed and executed strategies in past roles, particularly those that involved relationship mapping and stakeholder engagement.
✨Showcase Your Communication Skills
Strong verbal communication and presentation skills are crucial for this position. Practice articulating your thoughts clearly and confidently, and be ready to present data or analysis to demonstrate your ability to communicate effectively with senior stakeholders.
✨Highlight Your Team Collaboration Experience
Since the role involves working closely with various teams, be ready to share examples of how you've collaborated with others to achieve common goals. Emphasise your ability to work independently as well as part of a team in a fast-paced environment.
