Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our busy Central Booking Team as a Booking Clerk, handling calls and managing appointments.
- Company: Be part of the largest employer in Devon, providing vital health services to over 615,000 people.
- Benefits: Enjoy a supportive work environment with competitive pay and opportunities for career growth.
- Why this job: Make a real impact in healthcare while working in a dynamic, team-oriented atmosphere.
- Qualifications: Strong admin skills, excellent communication, and IT proficiency are essential; medical knowledge is a plus.
- Other info: Flexible hours, Monday to Friday, with a welcoming team ready to support your growth.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Stretching across Northern, Eastern, and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist, and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across various settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies, and strong links to local universities put us at the forefront of research and innovation, enabling us to provide world-class care to our communities.
Our values are at the heart of everything we do, click here to find out more.
It has never been a more exciting time to join the Royal Devon, as you will help shape our services during our ongoing integration journey.
Role Summary
We are seeking a dynamic individual to join our busy and fast-paced department. You must demonstrate excellent organisational and communication skills, along with outstanding customer service, and have experience working with IT systems.
The Central Booking Team is a very busy department with an expanding service where administration plays a crucial role. You will be dealing with members of the public on the telephone daily. This role is based at Osprey House in Sowton, opposite the Nightingale hospital.
About the Role
For more information on the Job Description and Responsibilities, please click the link below.
We are looking for someone who enjoys working as part of a busy and vibrant team to join us as a Booking Clerk in the Central Booking team. The successful candidate must be highly motivated, with excellent communication skills, the ability to use own initiative, and work well under pressure.
You should have a strong administration background relevant to the job description. Reliability, adaptability, and excellent teamwork are essential. Knowledge of hospital environments and medical terminology is desirable.
Excellent communication and interpersonal skills, along with proven experience in dealing with patients on the telephone, are required. You should be flexible, adaptable, and proficient with IT tools.
You will enjoy the challenge of working in a busy team while using your initiative to meet changing departmental needs.
Our team comprises dedicated, patient-focused individuals with great interpersonal skills. They are organized problem solvers with strong attention to detail.
If you believe you can meet the demands of this rewarding role, we look forward to hearing from you. Visits to the department are welcome; please contact the Admin Line Manager in this advert.
Working Pattern: Monday – Friday, 0900 – 1700
Interview Date: To Be Confirmed
Pay: The salary reflects the Agenda for Change 2025/6 rates, including a 3.6% pay award to be implemented later this year. If you join before this date, the backdated pay will be applied from your start date. Until then, pay will be based on the 2024/25 pay bandings (Pay scales for 2024/25 | NHS Employers).
For further information, contact Emily Smith, Admin Line Manager, at Emily.Smith187@nhs.net.
As an inclusive employer, the Royal Devon values diversity and is committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We encourage applications from individuals of all backgrounds, cultures, and abilities. We recognize the benefits of a diverse workforce that reflects our communities.
Preference will be given to staff with ‘Priority’ and \’At Risk\’ status, including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy once sufficient applications are received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, uniting the expertise of the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
#J-18808-Ljbffr
Booking Clerk employer: Royal Devon University Healthcare NHS Foundation Trust
Contact Detail:
Royal Devon University Healthcare NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Clerk
✨Tip Number 1
Familiarise yourself with the specific IT systems used in healthcare settings. Since the role requires proficiency with IT tools, having a basic understanding of hospital management software can give you an edge.
✨Tip Number 2
Brush up on your medical terminology. Knowing the basics will not only help you communicate effectively but also demonstrate your commitment to the role and understanding of the environment you'll be working in.
✨Tip Number 3
Practice your telephone communication skills. Since you'll be dealing with the public daily, being able to convey information clearly and empathetically over the phone is crucial for this position.
✨Tip Number 4
Showcase your teamwork abilities. Highlight any previous experiences where you've successfully collaborated with others, as this role requires working within a busy team environment.
We think you need these skills to ace Booking Clerk
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Booking Clerk position. Highlight key skills such as organisational abilities, communication skills, and IT proficiency in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in administration and customer service. Emphasise any previous roles where you dealt with patients or worked in a busy environment, showcasing your ability to handle pressure.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to the specific needs of the Central Booking Team. Mention your enthusiasm for working in a healthcare setting and your commitment to providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Booking Clerk.
How to prepare for a job interview at Royal Devon University Healthcare NHS Foundation Trust
✨Showcase Your Communication Skills
As a Booking Clerk, you'll be dealing with the public on the phone daily. Make sure to demonstrate your excellent communication skills during the interview. Practice clear and concise responses, and be ready to discuss how you've effectively communicated in previous roles.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. Be prepared to share examples of how you've managed multiple tasks or prioritised workloads in a busy environment. Discuss any tools or methods you use to stay organised.
✨Familiarise Yourself with Medical Terminology
Knowledge of medical terminology is desirable for this position. Brush up on relevant terms and phrases that may come up during the interview. This will show your commitment to understanding the healthcare environment and your readiness for the role.
✨Demonstrate Teamwork and Adaptability
The job requires working as part of a vibrant team. Share experiences where you've successfully collaborated with others and adapted to changing situations. Highlight your ability to work under pressure while maintaining a positive attitude.
