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- Tasks: Join our Client Service Team and support clients with their financial needs.
- Company: We're a fast-growing financial service company focused on employee satisfaction and client value.
- Benefits: Enjoy a vibrant work culture, potential for remote work, and great corporate perks.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: Looking for motivated individuals; no prior experience necessary, just a passion for helping others.
- Other info: Based in Amersham, this role offers a unique opportunity to kickstart your career in finance.
The predicted salary is between 28800 - 48000 £ per year.
One of the fastest-growing and most exciting financial service companies are looking for bright and motivated individuals to join their Client Services Team. Working as part of a dynamic and entrepreneurial team, Based in their Amersham office, this company care passionately about two things – fantastic employee satisfaction and providing a service that our clients place real value on. As one of Europe\’s leading financial organisations, they are dedicated to innovation and passionate about giving opportunities to young people. This is an amazing place to be where the opportunity to grow and develop is like no other.
As a Client Service Officer, you will be responsible for general client management while also assisting with the account opening process for clients. This is a unique opportunity to join a fast growing team and to have a genuine impact on the processes and systems put in place.
Provide expert advice and support to clients Assist in tracking and locating payments for clients, escalating to senior team members when necessary. Effectively prioritise and manage daily tasks, identifying when to escalate more complex issues to senior colleagues for further investigation. Communicate with partner banks and internal departments to assist with resolving routine payment issues, contributing to smooth client operations. Ensure compliance with company policies and industry regulations related to financial transactions and safeguarding, following set procedures and guidelines. Collaborate with senior team members and other departments to assist in the resolution of client queries, enhancing overall client satisfaction. Proactively participate in identifying potential improvements within the operations workflow, supporting project management office (PMO) initiatives and sharing ideas for process enhancements. Demonstrate a commitment to continuous learning by seeking guidance from senior team members and taking part in ongoing training and development opportunities.
Requirements:
Driven to build a career in financial services Strong communication skills Strong ability to work to tight deadlines Have the ability to adapt to new challenges and thrive outside of your comfort zone Must be a team player
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Graduate Client Service Associate employer: City Grad
Contact Detail:
City Grad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Client Service Associate
✨Tip Number 1
Research the company culture and values before your interview. Understanding their commitment to employee satisfaction and client service will help you align your answers with what they value most.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to work in a team and provide excellent customer service. This role is all about collaboration and client interaction, so showcasing these skills is crucial.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the interview process and what the company looks for in a candidate, giving you an edge.
✨Tip Number 4
Be ready to discuss how you handle challenges and difficult situations. The Client Service Team thrives on problem-solving, so demonstrating your critical thinking and resilience will make a strong impression.
We think you need these skills to ace Graduate Client Service Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Graduate Client Service Associate position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Create a CV that showcases your relevant skills, education, and any previous experience in client service or related fields. Use clear headings and bullet points to make it easy to read, and ensure it reflects your enthusiasm for the role.
Write a Strong Cover Letter: Your cover letter should express your passion for client service and your motivation to work with this financial service company. Mention specific reasons why you want to join their team and how you can contribute to their goals.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in client service roles.
How to prepare for a job interview at City Grad
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to align with what they care about.
✨Prepare for Common Questions
Anticipate questions related to client service scenarios, teamwork, and problem-solving. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Enthusiasm
Demonstrating genuine enthusiasm for the role and the company can set you apart from other candidates. Be sure to express why you’re excited about the opportunity to work in client services and how you can contribute to their team.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
