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For Companies At a Glance
- Tasks: Engage with customers, provide product insights, and support store management.
- Company: Join The Body Shop, a pioneer in ethical beauty since 1976.
- Benefits: Enjoy a 50% discount on products, freebies, and volunteer time.
- Why this job: Be part of a brand that empowers communities and promotes sustainability.
- Qualifications: A passion for customer engagement and flexible availability is essential.
- Other info: Wear what makes you feel good; we embrace individuality!
Job Description
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.Â
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.Â
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.Â
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Customer Consultant - 8 hours Harrogate employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - 8 hours Harrogate
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Engage with the products before your interview. Try out a few items from their range, especially those that are vegetarian or vegan, so you can share your personal experiences and recommendations with customers.
✨Tip Number 3
Be prepared to discuss how you would drive customer engagement. Think of creative ways to connect with customers and enhance their shopping experience, as this is a key aspect of the role.
✨Tip Number 4
Show your enthusiasm for flexible working hours. Since the role requires open availability for evenings and weekends, expressing your willingness to adapt your schedule can set you apart from other candidates.
We think you need these skills to ace Customer Consultant - 8 hours Harrogate
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community support in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and any previous roles that demonstrate your ability to engage with customers effectively. Use keywords from the job description to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty products and customer engagement. Mention specific examples of how you've provided exceptional service in the past and how you can contribute to The Body Shop's mission.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the needs of the store.
How to prepare for a job interview at The Body Shop International Limited
✨Know the Brand's Values
Before your interview, make sure you understand The Body Shop's commitment to ethical beauty and community trade. Familiarise yourself with their history and how they empower people and enrich the planet. This will show your genuine interest in the brand.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to listen to their needs and recommend products that suit their preferences. This is crucial for a role focused on customer consultancy.
✨Show Your Passion for Sustainability
The Body Shop values sustainability and ethical practices. Be ready to discuss why these issues matter to you and how you can contribute to their mission. This could set you apart from other candidates.
✨Be Open About Your Availability
Since the role requires open availability for evening, weekend, and holiday shifts, be honest about your schedule. Showing flexibility can demonstrate your commitment to the role and willingness to support the team.
