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- Tasks: Assist passengers at Doncaster Station during the busy summer period.
- Company: Join Ganymede Solutions, a leading recruitment agency in the transport sector.
- Benefits: Earn £12.99 per hour with flexible shifts and overtime opportunities.
- Why this job: Kickstart your railway career while helping people and enjoying a vibrant work environment.
- Qualifications: Must pass a Drugs & Alcohol test and provide Right to Work documents.
- Other info: Temporary role from 20th July to 6th September, with training provided.
Customer Service Assistant
Based in Doncaster
£12.99p/h
Summer Cover – 20 Hour Week
Ganymede Solutions are working with one of the most prestigious TOCs in the UK, who specialise in train travel from Scotland and the Northeast to London. Ganymede Solutions are a stock market recognised recruitment agency, specialising in the transportation, infrastructure, construction and engineering sectors on both permanent and contract basis.
Our client is looking for temp / seasonal workers to join their team at Doncaster Station for 8 weeks to assist their station staff with their daily duties and high influx of passengers during the summer period.
They currently run some of the highest mileage routes in the UK. They operate a fleet of 200+ trains and operate over 50 stations across Scotland, London, Northeast England, Yorkshire & the Humber, East Midlands and even the East of England.
This temporary role represents a fantastic opportunity to take the first step into a career on the railway.
The Role:
The customer service assistant job itself will be station based. You will be working at Doncaster Station, and your job purpose will be to provide customer assistance to all customers. Now this can consist of things such as:
– Helping passengers embark and disembark the train with a ramp
– Directing people around the station
– Answering questions about train times and journeys
– Keeping the station looking presentable for public use
– Liaising with other station staff, asking them what needs to be done – offering a hand when needed
Hours & Roster:
For this customer service assistant position, the start date will be the 20th July, and it will finish on the 6th September. Your first day will be station induction, where you will be trained on how to do your job to the best of your ability.
In regard to the shift pattern, you should get 3-4 shifts per week, with the earliest start time being 07:00, and the latest finish being 20:00. Most shifts are between 5 – 8 hours long, and overtime is available at the manager’s discretion
Remuneration & Benefits:
This rail company has on offer the following for temporary staff:
- £12.99p/h rate
- Opportunity for someone looking to get into the train/transportation industry to get some experience
Requirements:
- Be able to pass a Drugs & Alcohol test – CAN SEE UP TO 6 MONTHS WORTH OF HISTORY!
- Provide your Right to Work documents before deployment
- Happy to help mentality/attitude
How can I apply?
If you’re interested in this vacancy, then please do one of the following:
- Hit the apply button
- Email Charlie.Corbett@ganymedesolutions.co.uk
What happens next?
Once we have spoken to you and received your CV, we will recommend shortlisted candidates to our client.
Feedback will follow within 48 hours of your submitting your CV to advising if you have been invited to interview or not.
Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
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Customer Service Assistant employer: Ganymede Solutions Ltd
Contact Detail:
Ganymede Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the layout of Doncaster Station and its services. Knowing where key facilities are located, such as ticket counters and waiting areas, will help you assist passengers more effectively.
✨Tip Number 2
Brush up on your customer service skills. Being friendly, approachable, and ready to help will make a great impression during your time at the station, and it’s essential for this role.
✨Tip Number 3
Understand the basics of train schedules and routes that operate from Doncaster. This knowledge will enable you to answer passenger queries confidently and accurately.
✨Tip Number 4
Be prepared for a fast-paced environment. During peak times, there will be a high influx of passengers, so being able to stay calm and organised will be crucial in providing excellent service.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Service Assistant. Highlight your relevant experience in customer service and any skills that align with the tasks mentioned, such as assisting passengers and maintaining station presentation.
Tailor Your CV: Make sure your CV is tailored to the role. Emphasise any previous customer service experience, especially in fast-paced environments. Include specific examples of how you've helped customers or worked as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the railway industry. Mention your 'happy to help' attitude and provide examples of how you’ve demonstrated this in past roles.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A clean, error-free application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ganymede Solutions Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the opportunity to work in a busy station environment. A positive attitude can go a long way in customer service roles, so let your passion for helping others shine through.
✨Know the Basics of Train Travel
Familiarise yourself with the basics of train travel, including common routes and schedules. This knowledge will help you answer questions confidently and demonstrate your commitment to the role during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to assist customers, as this is crucial for the role of a Customer Service Assistant.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company. This shows your genuine interest and helps you understand what will be expected of you as a Customer Service Assistant.
