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- Tasks: Join our team as a Customer Services Apprentice and deliver top-notch service daily.
- Company: IWG is a global leader in flexible workspaces, with 4000 locations worldwide.
- Benefits: Enjoy sociable hours, great training, and exciting career prospects with commission incentives.
- Why this job: Be part of a dynamic team and help create amazing workdays for customers.
- Qualifications: Bring your communication skills and positive attitude; we’ll teach you the rest!
- Other info: This role offers a pathway to a Customer Service level 3 qualification.
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We are recruiting for Customer Service Apprentices across our network of business centres in England. This is an excellent opportunity for candidates seeking to join a global business and study towards a Customer Service level 3 qualification.
What we can do for you
Are you over 18, seeking an apprenticeship within customer service?
IWG is offering apprenticeship opportunities that could be the right fit for you!
Customer Service Executive
This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world-class customer service.
You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential. We will expect you to:
- Give our customers and their guests a warm and friendly welcome, every day.
- Manage a range of on-site tasks to help our busy workspace run smoothly and happily.
- Above all, help your customers and colleagues have a great day at work.
What we can offer
You are reading the right advert if you are looking for:
- a fun, challenging and rewarding apprenticeship opportunity.
- great induction training and excellent ongoing learning and development.
- fantastic career prospects.
- generous, achievable quarterly/commission incentives and sociable hours.
About you
What really matters is that you’ve got the right mindset. We’ll provide everything else for you to have a fantastic apprenticeship with IWG. All you need to bring is:
- Great communication skills and a love of interacting with people.
- A positive, outgoing and can-do attitude.
- The ability to take direction, learn new skills and apply them with confidence.
- The motivation to be your best every day – and the determination to be even better the next.
About IWG
With 4000 tech-enabled, sustainable and inspiring locations across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.
With 80% of the Fortune 500 already among our customers and plans to expand to 30,000+ centres over the next decade, we are uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We are also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
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Customer Services Apprentice employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Apprentice
✨Tip Number 1
Familiarise yourself with IWG's values and mission. Understanding their commitment to sustainability and customer service will help you align your responses during any interviews or discussions, showing that you're genuinely interested in the company.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Since the role requires great interaction with customers, being able to express yourself clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being prepared with examples of how you would manage difficult situations can demonstrate your problem-solving abilities and readiness for the role.
✨Tip Number 4
Network with current or former employees of IWG on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Services Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what IWG is looking for in a Customer Services Apprentice. Highlight key responsibilities and required skills, such as communication skills and a positive attitude.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any customer service experience, even if it's informal, and showcase your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the apprenticeship and why you want to work with IWG. Mention specific aspects of the company that appeal to you, such as their commitment to sustainability and career development.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at IWG plc
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in customer service, so let your passion for helping others shine through during the interview.
✨Demonstrate Communication Skills
Since great communication is key in this role, prepare to showcase your ability to interact effectively. You might want to practice common customer service scenarios or questions to illustrate how you would handle them.
✨Highlight Your Team Spirit
This position involves working as part of a dynamic team. Be ready to discuss examples of how you've successfully collaborated with others in the past, showing that you can contribute positively to the workplace environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the apprenticeship programme, career progression, or the company culture to demonstrate your genuine interest in the role.
