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- Tasks: Support daily operations of the hotel and spa while ensuring guest satisfaction.
- Company: Hoar Cross Hall is a luxury spa resort in Staffordshire, known for exceptional service.
- Benefits: Enjoy competitive pay, free spa access, discounts on stays, and a staff canteen.
- Why this job: Join a passionate team in a stunning estate focused on creating memorable guest experiences.
- Qualifications: Must be 18+, with customer service experience and attention to detail; spa certifications are a plus.
- Other info: Flexible working hours required; opportunities for professional development available.
The predicted salary is between 20000 - 28000 £ per year.
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we\’re committed to delivering exceptional service and creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….
The Role:
To deliver exceptional guest service by supporting the daily operations
of the Hotel and Spa. The Spa Facilities Assistant plays a vital role in
maintaining high standards of cleanliness, safety, and functionality across all
spa and hotel areas, while providing knowledgeable, professional, and courteous
customer care. You will contribute to the overall guest experience by ensuring
smooth operations, efficient communication between departments, and a
consistent focus on guest satisfaction. You will also support revenue
generation by upselling services, adhering to budget targets, and assisting in
the control of financial procedures.
Why Join Us:
- Work in a stunning, historic estate with a commitment to excellence in hospitality.
- Competitive Rate of Pay.
- Complimentary use of the leisure and spa facilities.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Uniform provided.
- Staff canteen which provides a variety of lunch options daily.
- Excellent Induction and training programme.
- Perkbox Online benefits and discounts.
- Free Parking.
- Opportunities for professional development and career advancement.
- Training provided in pool plant operations.
Key Responsibilities will include:
- Provide exceptional customer service, ensuring every guest feels welcome and valued.
- Monitor and maintain pool and spa areas to ensure they meet quality and safety standards.
- Regularly test and adjust chemical levels in the pool and spa to maintain optimal water quality.
- Ensure all areas of the spa are clean, tidy, and well-maintained, including treatment rooms, locker rooms, and public areas.
- Adhere to health and safety regulations, ensuring a safe environment for both guests and staff.
- Work closely with other team members to deliver seamless service and support across all relevant departments.
- Inform guests about spa services, treatments, and guidelines, enhancing their overall experience.
- Support Spa Reception with guest arrivals and departures.
- Address and resolve guest issues promptly and efficiently, maintaining a positive and professional manner.
Personal Specification:
- All applicants must be over the age of 18 years old due to the nature of the role.
- Customer service background with strong interpersonal skills and a friendly, approachable manner.
- Demonstrated interest in pool and spa quality standards.
- Meticulous attention to detail to ensure the highest standards of cleanliness and safety are obtained.
- Previous experience in a similar role within the Spa/Hospitality industry.
- Relevant certifications in pool and spa management.
- Certification such as Certified Pool Operator (CPO) or similar is advantageous.
Working Pattern:
- 5 days a week over a 7 day period, to include weekends.
- Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.
People say you can’t choose your family, well we choose you to be part of ours.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 25/06/2025 by TN United Kingdom
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Spa Facilities Assistant employer: Hoar Cross Hall
Contact Detail:
Hoar Cross Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Facilities Assistant
✨Tip Number 1
Familiarise yourself with the specific services and treatments offered at Hoar Cross Hall. Understanding their unique offerings will allow you to engage confidently with guests and demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight any previous experience in customer service, especially within the spa or hospitality industry. Be ready to share specific examples of how you've gone above and beyond to ensure guest satisfaction.
✨Tip Number 3
Show your enthusiasm for the role by expressing a genuine interest in maintaining high standards of cleanliness and safety. Discuss any relevant certifications you hold, such as Certified Pool Operator (CPO), to stand out from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle guest complaints or issues. Demonstrating your problem-solving skills and ability to maintain a positive attitude under pressure will be crucial in showcasing your fit for the team.
We think you need these skills to ace Spa Facilities Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Spa Facilities Assistant position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for customer service and your interest in the spa and hospitality industry. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for.
Highlight Relevant Experience: Make sure to include any previous roles in customer service or hospitality, especially those related to spa facilities. Emphasise your attention to detail and any certifications you hold, such as Certified Pool Operator (CPO).
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Hoar Cross Hall
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure guests felt valued and welcomed.
✨Demonstrate Knowledge of Spa Standards
Familiarise yourself with pool and spa quality standards before the interview. Be prepared to discuss how you would maintain cleanliness and safety in these areas, as well as any relevant certifications you hold.
✨Highlight Teamwork Skills
The role requires close collaboration with other team members. Share instances where you successfully worked as part of a team to deliver seamless service, emphasising your communication skills and ability to support colleagues.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific guest issues or challenges in the spa environment. Think through your responses to demonstrate your problem-solving abilities and commitment to maintaining a positive guest experience.
