Assistant Concession Manager Blancpain Selfridges
Assistant Concession Manager Blancpain Selfridges

Assistant Concession Manager Blancpain Selfridges

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Drive sales growth, manage daily operations, and lead a high-performing team.
  • Company: Blancpain is the world's oldest watch brand, committed to innovation and ocean preservation.
  • Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
  • Why this job: Join a prestigious brand that values tradition, innovation, and social impact in luxury watchmaking.
  • Qualifications: Experience in luxury retail management, strong leadership skills, and a passion for fine watchmaking.
  • Other info: Ideal for those who thrive in fast-paced environments and love building client relationships.

The predicted salary is between 36000 - 60000 £ per year.

The company

Blancpain, founded in 1735 by Jehan-Jacques Blancpain in the Swiss Jura, is known as the world\’s oldest watch brand.

Over the centuries, the Maison has maintained its commitment to innovation and has constantly pushed the limits of watchmaking. At Blancpain, the expression \”Innovation is our tradition\” is a fundamental guiding principle.

The Fifty Fathoms collection embodies Blancpain\’s passion for the underwater world, originally expressed in 1953 with the presentation of the first modern diver\’s watch, Fifty Fathoms.

With the creation of the Blancpain Ocean Commitment, the brand pays homage to its significant historical links with the ocean through support for ocean exploration and biodiversity preservation initiatives with local communities, lasting for the past seven decades.

As part of the Art of Living platform, Blancpain cultivates ties with renowned award-winning chefs, the Michelin Guide, Relais & Châteaux, and Bocuse d\’Or.

Job description

Main Function

The Assistant Concession Manager is responsible for driving the growth of the concession\’s performance and ensuring key results. Reporting to the Boutique Manager (based in New Bond Street Blancpain Boutique), this role involves managing daily operations, seeking new business opportunities, and leading a top-performing team. The role requires strategic, proactive actions, strong managerial and interpersonal skills, and an entrepreneurial mindset to meet sales objectives and foster client loyalty.

Key Responsibilities

Sales and Business Development

  • Exceed sales targets in line with brand retail strategy, complying with group procedures and regulations.
  • Develop programs to attract high-potential prospects and manage client relationships throughout their lifecycle.
  • Maintain ongoing relationships with clients, providing special attention to VIPs to ensure loyalty.
  • Utilize CRM to identify opportunities and implement clienteling strategies.

Team Leadership and Development

  • Lead the team by communicating objectives, responsibilities, and standards clearly. Assign tasks and monitor performance.
  • Coach team members through meetings, training, and feedback sessions.
  • Assist in recruiting, onboarding, and training new staff, ensuring team cohesion and performance.
  • Monitor staff appearance and behavior to adhere to company policies.

Concession Operations

  • Ensure the concession space is well-maintained, visually appealing, and compliant with guidelines.
  • Follow operational procedures, identify issues, and implement solutions for seamless store operations.
  • Maintain security and proper care of stock and timepieces.

Health & Safety Compliance

  • Adhere to health and safety regulations, ensuring a safe environment for staff and customers.
  • Assist with risk assessments and regulatory compliance within the concession.

Profile

  • Experience in managing or supervising teams, preferably in luxury retail concessions.
  • Strong leadership, motivation, and management skills.
  • Deep understanding of luxury retail and customer expectations.
  • Ability to build rapport with high-net-worth individuals and deliver exceptional service.
  • Proven sales achievement and customer service excellence.
  • Excellent communication skills, both verbal and written.
  • Ability to adapt in a fast-paced environment and manage priorities effectively.
  • Organizational skills and attention to detail.
  • Enthusiastic, positive, and team-oriented attitude.
  • Professional appearance and demeanor.
  • Interest in Fine Watchmaking and Arts de Vivre.

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Assistant Concession Manager Blancpain Selfridges employer: SWATCH GROUP

Blancpain is an exceptional employer that offers a unique opportunity to work within the prestigious luxury watch industry, specifically in the vibrant setting of Selfridges, London. With a strong commitment to employee development and a culture that values innovation and excellence, team members are encouraged to grow their skills while contributing to a brand with a rich heritage and dedication to ocean conservation. The collaborative environment fosters creativity and allows employees to engage with high-net-worth clients, making every day rewarding and meaningful.
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Contact Detail:

SWATCH GROUP Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Assistant Concession Manager Blancpain Selfridges

✨Tip Number 1

Familiarise yourself with Blancpain's history and values, especially their commitment to innovation and ocean conservation. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the brand.

✨Tip Number 2

Network within the luxury retail sector, particularly with professionals who have experience in managing teams or working with high-net-worth clients. Building these connections can provide valuable insights and potentially lead to referrals for the position.

✨Tip Number 3

Prepare to discuss specific examples of how you've exceeded sales targets or improved team performance in previous roles. Highlighting your achievements will showcase your capability to drive results in line with Blancpain's retail strategy.

✨Tip Number 4

Demonstrate your understanding of CRM systems and clienteling strategies during your conversations. Being able to articulate how you would use these tools to enhance customer relationships will show that you're ready to take on the responsibilities of the role.

We think you need these skills to ace Assistant Concession Manager Blancpain Selfridges

Sales and Business Development
Client Relationship Management
Team Leadership
Coaching and Training
Luxury Retail Knowledge
Customer Service Excellence
Communication Skills
Organisational Skills
Attention to Detail
Problem-Solving Skills
Health and Safety Compliance
Entrepreneurial Mindset
Ability to Build Rapport with High-Net-Worth Individuals
Adaptability in Fast-Paced Environments

Some tips for your application 🫡

Understand the Brand: Familiarise yourself with Blancpain's history, values, and product offerings. Highlight your understanding of their commitment to innovation and luxury in your application.

Tailor Your CV: Ensure your CV reflects relevant experience in luxury retail and team management. Emphasise any achievements in sales and customer service that align with the role's requirements.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fine watchmaking and your ability to lead a team. Mention specific examples of how you've exceeded sales targets or built client relationships in the past.

Showcase Your Interpersonal Skills: In your application, highlight your communication skills and ability to build rapport with high-net-worth individuals. Provide examples of how you've successfully managed teams and fostered client loyalty.

How to prepare for a job interview at SWATCH GROUP

✨Show Your Passion for Luxury Retail

Make sure to express your enthusiasm for luxury retail and the watchmaking industry during the interview. Share any personal experiences or knowledge about Blancpain and its heritage, as well as your understanding of the luxury market.

✨Demonstrate Leadership Skills

Prepare examples that showcase your leadership abilities, especially in managing teams within a retail environment. Discuss how you've motivated team members, handled conflicts, and driven sales performance in previous roles.

✨Highlight Client Relationship Management

Be ready to discuss your experience with clienteling and maintaining relationships with high-net-worth individuals. Provide specific examples of how you've successfully built rapport and ensured customer loyalty in past positions.

✨Understand the Brand's Values

Familiarise yourself with Blancpain's commitment to innovation and ocean conservation. Be prepared to discuss how these values resonate with you and how you can contribute to the brand's mission in your role as Assistant Concession Manager.

Assistant Concession Manager Blancpain Selfridges
SWATCH GROUP
S
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