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- Tasks: Lead a team to deliver top-notch customer service and manage rent payment processes.
- Company: Join Clarion Housing Group, a top-rated employer dedicated to community impact.
- Benefits: Enjoy hybrid work options, competitive salary, and lifestyle-supporting perks.
- Why this job: Be part of a motivated team in a dynamic environment with growth opportunities.
- Qualifications: Experience in managing teams in customer-focused, high-volume settings is essential.
- Other info: This role requires UK residency; visa sponsorship is not available.
The predicted salary is between 36000 - 60000 £ per year.
Financial Income Team Leader page is loaded
Financial Income Team Leader
Apply locations Hybrid time type Full time posted on Posted 16 Days Ago time left to apply End Date: August 6, 2025 (12 days left to apply) job requisition id R0017286
Location: Hybrid – Greater London House, London
Salary: London – £39,325 – £47,087 per annum
National – £36,953 – £43,048 per annum
Hours: 36 hours per week
Contract Type: 12 month Secondment/Fixed Term Contract
We have an exciting opportunity for a Financial Income Team Leader to join our Financial Services team in London.
In a nutshell, you’ll lead a dedicated and motivated team ensuring there is a unified approach to delivering exceptional customer service as well as ensuring the team delivers all tasks on a timely and accurate basis and in line with the service level agreement.
You’ll create, maintain and continuously review all processes and procedure to ensure they are fit for purpose to facilitate accurate and controlled processing of all rent payment activities. Effectively resource plan to ensure that all team responsibilities are covered and service level agreement timescales are maintained, where necessary implement contingency plans to maximise service delivery and maintain standards.
A few other key duties include:
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Ensure the team are appraised, motivated and in possession of the appropriate training and tools to perform their role
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Take a proactive approach to resolving queries quickly and to a satisfactory conclusion, representing the team in a positive manner
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Ensure that all processes and procedures are always followed correctly, ensuring any changes to processes are agreed, documented and communicated to all affected parties
We’re looking for someone with experience of managing individuals in a customer-focused environment and experience of working in a high-volume transactional environment, working to tight timescales.
You’ll have strong investigatory skills and a good level of fraud awareness as well as excellent IT skills, specifically Microsoft Word, Excel and Outlook.
If this sounds like an opportunity for you then please review the full role profile before applying – Financial Income Team Leader
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out more here
To find out more about who we are and what we do, please click here
Closing Date: Monday 21st July 2025 at midnight.
This is a hybrid role with a base location at our offices in Camden, London. Candidates will be expected to work from the office at least one day per week.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
We’re one of LinkedIn’s Top Companies 2024
Employer of the Year at the Housing Heroes Awards 2025
About Us
Clarion Housing Group formed in 2016, following the merger between two of the country’s largest housing associations, Affinity Sutton and Circle Housing Group. With over 125,000 homes we use our strength and scale to create opportunities that change peoples’ lives.
We are also one of the biggest housebuilders in the country and are set to build 50,000 high quality homes of all tenures during the next ten years, as we remain committed to helping to tackle the housing shortage and to prioritising affordable homes.
In addition to new homes, we transform existing communities through sustained regeneration, helping people to access employment and training opportunities and giving young people a better start in life.
To find out more about working for Clarion, please click here .
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Financial Income Team Leader employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Income Team Leader
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Financial Income Team Leader. Understand how to lead a team effectively in a customer-focused environment, especially in high-volume settings. This will help you demonstrate your leadership skills during any discussions.
✨Tip Number 2
Brush up on your IT skills, particularly in Microsoft Word, Excel, and Outlook. Being proficient in these tools is crucial for managing processes and documentation effectively, which is a significant part of the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer queries in the past. Highlighting your problem-solving abilities and customer service experience will show that you're capable of maintaining high standards in service delivery.
✨Tip Number 4
Research Clarion Housing Group's values and recent achievements. Understanding their commitment to rewarding hard work and their approach to AI in recruitment can help you align your application with their culture and demonstrate your genuine interest in the company.
We think you need these skills to ace Financial Income Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Financial Income Team Leader position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in managing teams within a customer-focused environment. Emphasise your skills in handling high-volume transactions and meeting tight deadlines, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership abilities and your approach to delivering exceptional customer service. Mention specific examples of how you've motivated teams and resolved queries effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Financial Income Team Leader role.
How to prepare for a job interview at Clarion Housing Group
✨Showcase Your Leadership Skills
As a Financial Income Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and developed your team members to achieve their best.
✨Highlight Customer Service Experience
Since the role involves delivering exceptional customer service, be ready to discuss your experience in customer-focused environments. Share specific instances where you resolved queries effectively and maintained high service standards under pressure.
✨Demonstrate Process Improvement Knowledge
The job requires maintaining and reviewing processes. Be prepared to talk about any process improvements you've implemented in previous roles. Discuss how these changes positively impacted efficiency and accuracy in service delivery.
✨Familiarise Yourself with Relevant Tools
Strong IT skills are essential for this position. Brush up on your knowledge of Microsoft Word, Excel, and Outlook. Consider preparing a few examples of how you've used these tools to enhance productivity or manage data effectively in your previous roles.
