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- Tasks: Engage with guests and ensure they have a blast in our arcade.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy flexible hours, competitive pay, and discounts at top retailers.
- Why this job: Work in a fun environment with opportunities to travel and grow your career.
- Qualifications: Must have great customer service skills and a positive attitude.
- Other info: Ideal for those who prefer an active job over a desk role.
The predicted salary is between 12000 - 18000 £ per year.
HB Leisure
is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.
We like to do things differently here at HB Leisure. We don\’t just open doors to a career in the leisure industry, but also offer the opportunity to travel the globe to experience working in our other incredible locations.
If a desk isn’t for you, then you are for us! Join us working in a fun theme park environment and develop skills that will be recognized throughout your career.
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring they have as much fun as possible playing our games in the Arcade.
In return, we offer:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C\’s)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities, including opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations.
Person Specification:
- Great customer service, communication skills, and a positive, outgoing personality
- Honest, reliable, and responsible with a strong work ethic
- Good availability on weekdays and weekends (including bank holidays)
- Ability to follow instructions and comply with all company standards
- Reliable transportation due to the location of the site
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Customer Service Assistant (Arcades) employer: HB Leisure Ltd.
Contact Detail:
HB Leisure Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Show your enthusiasm for customer service! When you get the chance to speak with someone from HB Leisure, make sure to express your passion for helping others and creating memorable experiences. A positive attitude can really set you apart.
✨Tip Number 2
Familiarise yourself with the arcade games and attractions offered by HB Leisure. Being knowledgeable about the products will not only impress your interviewers but also help you engage with guests more effectively.
✨Tip Number 3
Network with current or former employees of HB Leisure if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Customer Service Assistant, which can give you an edge during the hiring process.
✨Tip Number 4
Be prepared to demonstrate your communication skills in a fun and engaging way. Think of examples from your past experiences where you’ve successfully interacted with customers or resolved issues, as this will showcase your suitability for the role.
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as excellent customer service and communication skills.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences in leisure or entertainment settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at HB Leisure specifically and how your skills can contribute to creating a fun environment for guests.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Customer Service Skills
Since the role focuses on delivering excellent customer service, be prepared to share examples of how you've provided great service in the past. Think about specific situations where you went above and beyond for a customer.
✨Demonstrate Your Outgoing Personality
HB Leisure values a positive and outgoing personality. During the interview, let your enthusiasm shine through. Smile, maintain eye contact, and engage with the interviewer to showcase your friendly nature.
✨Highlight Your Flexibility
The job requires good availability on weekdays and weekends, so be ready to discuss your schedule. Emphasise your willingness to work during busy periods, including bank holidays, to show that you're committed to the role.
✨Research the Company Culture
Understanding HB Leisure's unique approach to the leisure industry can set you apart. Familiarise yourself with their values and mission, and be ready to explain why you want to be part of a team that operates in fun environments like theme parks.
