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For Companies At a Glance
- Tasks: Engage with customers to enhance their experience and drive sales through calls and emails.
- Company: Join evo, the UK's largest distributor of business supplies, with a vibrant culture and over 2,000 employees.
- Benefits: Enjoy flexible working, pension contributions, cycle to work scheme, and volunteer days.
- Why this job: Be the voice of the customer and make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer service or sales is essential; strong communication and problem-solving skills are a must.
- Other info: This role offers opportunities for growth and development within a dynamic company.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Experience Agent will maintain and expand relationships with a designated group of customers and is responsible for maximising the Customer Experience and objectives of assigned accounts. Fully responsible for achieving all Customer Experience measures.
Through a pro-active and passionate approach the Customer Experience Agent will ensure assigned customers\’ needs and expectations are exceeded and documented in accordance with company standards and supported by detailed Customer and Contact plans. The Customer Experience Agent will be the voice of the customer ensuring every customer intervention is focussed on developing the transaction in to a meaningful interaction.
The Customer Experience Agent will have excellent interpersonal communication skills, be a strong influencer, with proven negotiation skills and the ability to gather customer information and analyse industry and customer specific data in order to create customer specific solutions.
Your Responsibilities As a Customer Service Advisor:
- Contact customers to optimise sales of office products through inbound and pro active outbound calls, suitable to the customers needs
- Service enquiries received via phone and email and exceed customer expectations
- Keep accurate databases of customer information and opportunity
- Promote relevant campaigns with designated customers
- Deliver an excellent customer experience whilst seeking out opportunities for growth
- Utilise information systems to conduct trend and gap analysis to understand and act on customer opportunities/ pain points
- Deliver performance and achieve customer experience measures
- Deliver appropriate customer outcomes, ensuring investigations adhere to SLA\’s whilst protecting company profitability
QUALIFICATIONS/EXPERIENCE
Essential
- Track record in a customer focussed telephony environment
- Proven track record of having the customers needs at the heart of all activity
Desirable
- Customer service/ customer experience/ sales
- Understand KPI\’s and Targets
- B2B / B2C experience
SKILLS/ ABILITIES
Essential
- Excellent interpersonal skills
- Customer focussed
- Able to build rapport quickly
- PC literate
- Able to work to targets/ measures
- Ability to adapt and engage with change
- Critical thinking, ability to solve problems effectively with the long term solution in mind
DISPOSITION
- Integrity
- Customer focussed
- Performance and results focussed
- Flexible
- Excellent time keeping
- High level of organisational skills
NOTE: The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
The Company
evo – a powerhouse of brands.
evo Group of Companies is the UK and Ireland\’s largest multi-channel business supplies and services distributor. We operate a centralised distribution network, with distribution centres around the UK and Ireland, complemented by regional cross-dock sites. Our unrivalled logistics platform includes hundreds of our own delivery vehicles, efficiently delivering a vast range of essential goods to workplaces across the nation.
We Recognise That Our People Are At The Heart Of Our Culture Here At Evo And We Are Proud To Employ Over 2,000 People Across Our Industry Leading Brands:
VOW Wholesale, VOW Ireland, Banner, Complete, Premvan, Truline & Staples.
The Benefits
- Flexible working
- Pension contributions
- Cycle to work scheme
- Employee Assistance Programme
- State of the art IT equipment
- Volunteer days
#J-18808-Ljbffr
Customer Experience Advisor employer: evo
Contact Detail:
evo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to customer experience roles. Understanding these metrics will help you demonstrate your ability to meet and exceed targets during interviews.
✨Tip Number 2
Practice your interpersonal communication skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable in handling customer interactions and showcasing your ability to build rapport.
✨Tip Number 3
Research common customer pain points in the industry and think of potential solutions. Being able to discuss these insights during your interview will show that you are proactive and customer-focused.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. These stories will illustrate your problem-solving skills and commitment to delivering an excellent customer experience.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and telephony environments. Use specific examples that demonstrate your ability to exceed customer expectations and achieve targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience. Mention how your interpersonal skills and problem-solving abilities align with the responsibilities of the Customer Experience Advisor role.
Showcase Relevant Skills: Emphasise your critical thinking and adaptability in your application. Provide examples of how you've successfully built rapport with customers and handled challenging situations in the past.
Highlight Achievements: Include any quantifiable achievements related to customer service, such as improving customer satisfaction scores or exceeding sales targets. This will help demonstrate your capability to deliver excellent customer outcomes.
How to prepare for a job interview at evo
✨Showcase Your Customer Focus
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs, as this role is all about maximising customer experience.
✨Demonstrate Strong Communication Skills
Since excellent interpersonal communication is key for this position, practice articulating your thoughts clearly. Be prepared to discuss how you build rapport with customers and handle difficult conversations effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and critical thinking skills. Prepare scenarios where you successfully resolved customer issues or improved customer satisfaction, showcasing your analytical skills.
✨Understand the Company and Its Values
Research evo Group and its brands to understand their mission and values. Being able to align your answers with the company's culture will demonstrate your genuine interest in the role and the organisation.
