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For Companies At a Glance
- Tasks: Deliver and collect shipments while providing excellent customer service.
- Company: DHL is a global leader in logistics, connecting people and improving lives.
- Benefits: Enjoy competitive pay, bonuses, generous holidays, and wellness programmes.
- Why this job: Be the face of DHL, enhancing customer experiences with speed and passion.
- Qualifications: Full UK driving licence required; experience in courier roles is a plus.
- Other info: Join a dynamic team focused on innovation and internal promotion.
The predicted salary is between 24000 - 33600 ÂŁ per year.
Join to apply for the Courier role at DHL Express
About Us
At DHL, we connect people and improve lives. As a global leader in logistics, we are committed to delivering excellence and innovation. Join our team and be part of a company that values speed, passion, and a can-do attitude.
Job Title
Courier
Location
DHL International (UK) Ltd,
Unit 2 Shortwood Business Park
Shortwood Way
Hoyland, S74 9LH
Hours
Monday – Friday 08.30 – 18.30
Role Purpose
As the face of DHL, our Couriers are responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage. This role is key to ensuring that our principles and ethos are consistently demonstrated, providing service with speed, passion, and a can-do attitude.
Key Responsibilities
- Deliver and collect shipments efficiently and on time.
- Ensure excellent customer service and satisfaction.
- Plan and organise routes to meet customer requirements.
- Handle shipments safely and follow manual handling processes.
- Adhere to all relevant operational policies and security procedures.
- Complete daily safety checks and maintain vehicle standards.
- Identify and report sales opportunities and potential security breaches.
Success Criteria
- Achieve high levels of customer satisfaction.
- Complete time‑definite deliveries and collections.
- Demonstrate excellent planning and organisational skills.
- Adapt to changing routes and business needs.
Skills & Experience
- Excellent written and verbal communication skills.
- Strong geographical knowledge and route planning skills.
- Ability to handle physical demands of the role.
- Full UK driving license (C1; 7.5 ton License preferred).
- Experience in a multi‑drop courier role and customer‑facing positions is advantageous.
Benefits
- Competitive salary and quarterly bonus scheme.
- Generous holiday entitlement increases with service.
- Company pension scheme with excellent contribution rates.
- Life Assurance and enhanced maternity pay.
- Generous company sick pay.
- Voluntary benefits, including retail, entertainment, and gym membership discounts.
- Access to professional employee assistance and wellbeing programs.
- Excellent training and development opportunities with a focus on internal promotion.
Join Us
If you are passionate about delivering exceptional service and want to be part of a dynamic team, apply now to become a Courier at DHL International (UK) Ltd. Together, we can make a difference.
Privacy Notice
DHL International (UK) Ltd. act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Transportation, Logistics, Supply Chain and Storage
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Courier employer: DHL Express
Contact Detail:
DHL Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier
✨Tip Number 1
Familiarise yourself with DHL's values and mission. Understanding their commitment to speed, passion, and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your geographical knowledge and route planning skills. Being able to demonstrate your understanding of local areas and efficient delivery routes can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer-facing experiences. Highlighting how you've handled customer interactions and resolved issues can showcase your ability to enhance the customer experience at DHL.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Be ready to provide examples of how you've successfully navigated changing circumstances or unexpected challenges in past roles.
We think you need these skills to ace Courier
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Courier at DHL. Highlight your ability to deliver excellent customer service and manage time effectively in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your geographical knowledge, route planning skills, and any previous experience in a multi-drop courier role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for logistics and customer service. Mention specific examples of how you've demonstrated a can-do attitude and handled challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that requires precision and reliability.
How to prepare for a job interview at DHL Express
✨Know the Company
Before your interview, take some time to research DHL. Understand their values, mission, and recent achievements. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Courier, excellent customer service is key. Be prepared to share examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with a positive attitude.
✨Showcase Your Route Planning Knowledge
Since route planning is a crucial part of the role, be ready to discuss your geographical knowledge and any tools or methods you use for efficient route planning. This will demonstrate your capability to meet customer requirements effectively.
✨Prepare for Physical Demands
The role involves physical work, so be honest about your ability to handle these demands. You might want to mention any relevant experience in similar roles or how you maintain your fitness to manage the physical aspects of the job.
