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- Tasks: Lead and mentor the Admissions team to exceed performance targets and ensure exceptional service.
- Company: Join Kaplan International, a leader in flexible study options for international students worldwide.
- Benefits: Enjoy a competitive salary, hybrid working, 28 days leave, and discounts on courses.
- Why this job: Be part of a dynamic team impacting students' lives globally while developing your leadership skills.
- Qualifications: Strong leadership, problem-solving, and organisational skills; experience in admissions is a plus.
- Other info: Work in a multicultural environment with opportunities for career progression.
The predicted salary is between 43000 - 60000 £ per year.
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Working Pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £43,000 per annum
We are looking for a Senior Admissions Manager to join our team.
Role Summary
As one of Kaplan International’s Senior Admissions Manager, you will be a senior member of the Admissions team working closely with other Admissions colleagues, recruitment colleagues, college staff, partner universities and other key internal and external stakeholders. The role will involve a leadership, coaching, mentoring and facilitating dimension to assure that the Admissions teams develop and adhere to the highest standards of compliance, customer service and professionalism. In addition, the post-holder is actively engaged with supporting developments within KI to meet company and team key performance indicators through special projects and associated activities.The role will also require supporting the development, steering and implementation of the Admissions strategy in this business-critical area.
Main Responsibilities
Manage team resources within the UK Admissions team, staff management and workload allocation to ensure that the Admissions team consistently exceeds key performance indicators, such external service level.
Manage, develop and oversee delivery of core elements of an outstanding Admissions service to meet KI’s business objectives for student recruitment and student experience.
Oversee or directly deal with day-to-day operational issues that occur or are raised by Admissions staff, recruitment colleagues, college staff, partners or agents.
To provide advice and guidance on complex Admissions decisions liaising with relevant colleagues if necessary.
To work closely with the Recruitment team to provide a streamlined service that is adaptable to specific market needs.
Champion a target driven culture and environment amongst the Admissions team.
To take ownership of tasks and projects and to circulate outcomes, update reports and relevant management information to senior managers within tight timeframes.
To identify areas of business risk pertaining to Admissions and escalate this to senior managers.
To ensure that the Admissions team provides a fair and efficient service and works to agreed Admissions policies and procedures, taking into account external changes, the regulatory environment, and related legislation.
What you’ll bring to the role
Team management and leadership skills.
Aptitude for building rapport and influencing.
A solution-oriented, result-focused, and enabling approach
Excellent organisational and analytical skills.
Ability to prioritise and plan work effectively under tight deadlines, under pressure and with competing priorities.
Excellent team skills and the ability to work without close supervision.
Strong problem-solving skills and ability to think on one’s feet.
Ability to think strategically and manage changes with process and policies.
Commitment to the highest standards of customer service.
Detailed understanding of both internal and external admissions policies, procedures & regulatory environment.
Agility to work in a fast-paced environment.
Multicultural outlook and interest in working with international students.
Strong written and spoken English.
Competence with Microsoft packages including Outlook, Word, Excel and PowerPoint
What we do
Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options – from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.
In the UK, we operate 10 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
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Senior Admissions Manager employer: Kaplan International Languages
Contact Detail:
Kaplan International Languages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Admissions Manager
✨Tip Number 1
Familiarise yourself with Kaplan International's mission and values. Understanding our commitment to student recruitment and customer service will help you align your approach during interviews and discussions, showcasing how you can contribute to our goals.
✨Tip Number 2
Network with current or former employees of Kaplan International. Engaging with them can provide valuable insights into the company culture and expectations for the Senior Admissions Manager role, which can be beneficial in tailoring your conversations during the hiring process.
✨Tip Number 3
Prepare to discuss specific examples of your leadership and team management experience. Highlighting your ability to coach and mentor others will demonstrate that you possess the skills necessary to lead the Admissions team effectively.
✨Tip Number 4
Stay updated on the latest trends and changes in admissions policies and regulations. Being knowledgeable about the regulatory environment will show your commitment to compliance and professionalism, which are crucial for this role.
We think you need these skills to ace Senior Admissions Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in admissions management, team leadership, and customer service. Use specific examples that demonstrate your ability to meet key performance indicators and manage operational issues.
Craft a Compelling Cover Letter: In your cover letter, express your passion for working with international students and your understanding of admissions policies. Highlight your problem-solving skills and how you can contribute to the Admissions strategy at Kaplan International.
Showcase Leadership Skills: Emphasise your team management and leadership skills in both your CV and cover letter. Provide examples of how you've successfully coached or mentored team members and fostered a target-driven culture.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Kaplan International Languages
✨Showcase Your Leadership Skills
As a Senior Admissions Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies.
✨Understand the Admissions Landscape
Familiarise yourself with both internal and external admissions policies and regulations. Be ready to discuss how you would navigate these complexities and ensure compliance while maintaining high standards of customer service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your analytical skills and your ability to think strategically under pressure, as these are crucial for the role.
✨Emphasise Your Multicultural Experience
Given the international focus of the role, share your experiences working with diverse groups. Discuss how your multicultural outlook can enhance the student experience and contribute to a positive admissions environment.
