At a Glance
- Tasks: Supervise stewards in food & beverage outlets and maintain high cleanliness standards.
- Company: Join the award-winning Mandarin Oriental Hotel Group, known for luxury and exceptional service.
- Benefits: Enjoy flexible shifts, health benefits, discounts, and a supportive work environment.
- Why this job: Be part of a collaborative team in a prestigious hotel with a focus on sustainability.
- Qualifications: Previous supervisory experience and excellent communication skills are essential.
- Other info: Opportunities for career growth and a diverse, inclusive workplace await you.
The predicted salary is between 30000 - 42000 £ per year.
Back of House Supervisor, Back of House
8 hours shifts, 5 days
We’re looking for a Back of House Supervisor to join our Back of House team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the cutting-edge of luxury experiences.
Mandarin Oriental Hyde Park is London’s most iconic address. It’s a world of oriental luxury and attentive service, all about our guests.
As a Back of House Supervisor at Mandarin Oriental Hyde Park, London, we expect from you:
- To supervise all stewards working in all food & beverage outlets and kitchens.
- To maintain and comply with Health, Hygiene, and Safety Regulations including COSHH.
- To maintain all equipment, floors, and walls to high standards of cleanliness.
- To control chemicals used throughout outlets and ensure sufficient supplies of cleaning materials.
- To assist the Back of House management team with any work related to the department.
Working on a rotating shift basis, Monday to Sunday, 39 hours a week, including mornings, evenings, weekends, and bank holidays, flexibility is required.
To be a successful candidate, you must have a collaborative attitude, excellent communication skills, and previous supervisory experience.
Our commitment to you includes:
- Learning & Development programs tailored to your career growth.
- MOstay program offering complimentary nights and attractive rates for you and your loved ones.
- Health & Colleague Wellness initiatives, including health benefits and wellness programs.
- Retirement Plans based on your service and role.
- Discounts with high street retailers, gym memberships, travel deals.
- 50% F&B & Spa discount on property.
- Special discounted rates at Anytime Fitness gyms worldwide.
- Westfield Healthcare cash plan, including children.
- In-house stay with breakfast after probation.
- Friends & Family hotel rates and Spa discounts.
- One paid Charity Day annually.
- Season ticket loan & cycle to work scheme.
- £750 recruitment referral bonus.
- Free meals and uniform dry-cleaning services.
- Increased holiday entitlement up to 33 days with service.
- Subsidized podiatry sessions.
- Free Life Assurance benefits.
- Access to Employee Assistance Programme.
- Recognition programs, social, wellbeing, charity, and sporting events.
SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.
The hotel is a certified Global Sustainable Tourism Council (GSTC) hotel. We embed sustainability in all decisions, focusing on environmental protection, community engagement, ethical procurement, and waste reduction.
DIVERSITY & INCLUSION.
We foster a diverse and inclusive culture, ensuring fair treatment, equal opportunities, and respect for all colleagues regardless of ethnicity, gender, age, sexual orientation, disability, background, or religion. Discrimination or harassment are not tolerated.
ELIGIBILITY TO WORK IN THE UK.
Applicants must have the right to work and live in the UK, with evidence required during recruitment.
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Back of House Supervisor employer: Mandarin Oriental Hotel Group Limited
Contact Detail:
Mandarin Oriental Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back of House Supervisor
✨Tip Number 1
Familiarise yourself with the Mandarin Oriental brand and its values. Understanding their commitment to luxury service and sustainability will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight your previous supervisory experience in similar environments. Be ready to discuss specific examples of how you've successfully managed teams, maintained high standards of cleanliness, and ensured compliance with health and safety regulations.
✨Tip Number 3
Prepare to showcase your collaborative attitude and communication skills. Think of scenarios where you've worked effectively within a team, resolved conflicts, or improved processes, as these qualities are essential for the Back of House Supervisor role.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires working various shifts, including weekends and bank holidays, expressing your willingness to adapt to the schedule can set you apart from other candidates.
We think you need these skills to ace Back of House Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Back of House Supervisor. Highlight key skills such as supervisory experience, communication skills, and knowledge of health and safety regulations.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous supervisory roles and your ability to work in a team-oriented environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Mandarin Oriental's values. Mention specific examples of how you have demonstrated integrity, respect, and a growth mindset in your previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous supervisory experience in detail. Highlight specific examples where you successfully managed a team, resolved conflicts, or improved processes. This will demonstrate your capability to lead the Back of House team effectively.
✨Emphasise Health and Safety Knowledge
Since the role involves maintaining health, hygiene, and safety regulations, brush up on relevant standards like COSHH. Be ready to explain how you have implemented these practices in past roles, showcasing your commitment to a safe working environment.
✨Demonstrate a Collaborative Attitude
The job requires a collaborative mindset, so be sure to express your ability to work well within a team. Share examples of how you've fostered teamwork in previous positions and how you plan to contribute positively to the Back of House culture.
✨Prepare Questions About Sustainability Initiatives
Mandarin Oriental places a strong emphasis on sustainability. Prepare thoughtful questions about their initiatives and express your own views on environmental responsibility. This shows that you align with their values and are genuinely interested in contributing to their goals.