Senior Policy and Case Manager

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Senior Policy and Case Manager, Pontypridd

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Client:

Transport for Wales

Location:

Pontypridd, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3f8f55015ffa

Job Views:

8

Posted:

12.07.2025

Expiry Date:

26.08.2025

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Job Description:

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales\’ leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Who we are

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

The Senior Policy and Case Manager is responsible for leading the delivery of policy management and Employee Relations case management for Transport Wales.

Responsibilities include but are not limited to the following.

· Responsible for the management of TfW’s HR policies and procedures, working with discipline leaders, trade unions and the in legal department to maintain and database of regularly updated documentation to ensure TfW is compliant with best practice and legislation.

· Responsible for the management of TfW’s HR case management workload, by managing a time of specialist by overseeing the end-to-end and timely closure of employee relations cases (disciplinary, performance, absence, grievance, absence management to ensure TfW is compliant and aligned to Employee Relations (ER) best practice.

· Resolve complex HR Case Management issues by acting as a point of escalation for the team, to ensure cases a resolved in a timely manner and to mitigate business risk.

· Accountable for developing and writing HR policies and procedures by researching and benchmarking best practices and consulting stakeholders to ensure alignment with legal requirements and organisational goals.

Who we’re looking for

· Demonstrable knowledge of employment legislation.

· Experience in policy development and implementation.

· Previous experience of working in a Unionised environment

· Experience of successful resolving Industrial Relations issues.

· Ability to draft comprehensive HR policies.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

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