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- Tasks: Support Data Centre Operations, providing technical assistance and managing installations.
- Company: Join JLL, a global leader in real estate and investment management services.
- Benefits: Enjoy flexible working hours, a supportive team environment, and opportunities for career growth.
- Why this job: Be part of a dynamic team shaping the future of real estate with innovative technology.
- Qualifications: Computer engineering experience and cabling knowledge are essential; ITIL accreditation is a plus.
- Other info: Open to applicants from diverse backgrounds; we value what you bring to the table!
The predicted salary is between 30000 - 42000 £ per year.
Overview Join to apply for the Date Centre Operations Technician role at JLL
London, England, United Kingdom
Responsibilities This role is in support of Data Centre Operations for Proximity Services based between Telehouse Docklands Data Centre. Out of hours we look after Paternoster Square Head Office and 5 Canada Square where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. And selective pop sites that are local to us and fall under our umbrella.
The Data Centre engineer will be responsible for providing technical assistance and overall support to our customers providing 24/7 365 cover through a 12 hour shift pattern days and nights within the data Centre (07:00 to 19:00 and 19:00 to 07:00).
The Data Centre Engineer will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre Engineer is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling.
Liaising with counterparts within the company globally and 3rd parties, on hardware related issues and processes.
The Data Centre Engineer will also share responsibility for upholding the standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites.
Job Specifications – Essential Skills, Knowledge And Experience Computer engineering experience and knowledge in order to achieve optimum methods of working.
Cabling experience and knowledge, to achieve optimum methods of working.
Installation of rack mount kit including HP and CISCO, Dell, Arista, Synergy 1200,
Hardware maintenance – swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.
Highly motivated individual, with a positive & pro-active attitude to work.
Willingness to make changes to improve operational efficiency through innovation, process, and procedures, adopting and adapting ideas and practices from elsewhere.
Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.
Capable of working with the minimum of supervision.
Good written and verbal communication skills (English).
Good working knowledge of Outlook, Word, and Excel
Excellent team skills, with an ability to listen and contribute to discussions and meetings.
Customer and service focused, with determination to meet their needs.
Flexible
Job Specifications – Desirable Skills, Knowledge And Experience ITIL Accreditation (preferable)
Service Now
Xpedite
Seniority level Associate
Employment type Full-time
Job function Information Technology
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Date Centre Operations Technician employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Date Centre Operations Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as HP, CISCO, and Dell hardware. Having hands-on experience or knowledge about these systems will give you an edge during discussions.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've effectively managed technical issues in the past. This role requires quick thinking under pressure, so showcasing relevant experiences can make a strong impression.
✨Tip Number 3
Network with current employees or professionals in the data centre operations field. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Demonstrate your customer service focus by preparing to discuss how you've met client needs in previous roles. This position emphasises a customer-centric approach, so being able to articulate your commitment to service will set you apart.
We think you need these skills to ace Date Centre Operations Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Data Centre Operations Technician position. Tailor your application to highlight relevant experience in computer engineering, cabling, and hardware maintenance.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with rack installations, hardware maintenance, and any ITIL accreditation you may have. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Showcase Soft Skills: JLL values a positive attitude and customer service focus. Make sure to include examples of how you've worked effectively in teams, communicated well, and contributed to operational efficiency in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical role.
How to prepare for a job interview at JLL
✨Know Your Technical Stuff
Make sure you brush up on your computer engineering and cabling knowledge. Be prepared to discuss specific hardware you've worked with, like HP, CISCO, or Dell equipment, and any relevant installations you've managed.
✨Show Your Problem-Solving Skills
During the interview, be ready to share examples of how you've acted under pressure to resolve technical issues. Highlight your ability to think logically and use resources effectively to tackle problems.
✨Demonstrate Teamwork and Communication
Since this role involves liaising with global counterparts and third parties, emphasise your communication skills. Share experiences where you successfully collaborated with others to achieve a common goal.
✨Exhibit a Customer-Focused Attitude
JLL values a customer-centric approach, so be prepared to discuss how you've met client needs in previous roles. Show your determination to provide excellent service and how you adapt to feedback.
