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For Companies At a Glance
- Tasks: Engage customers, showcase Samsung products, and provide exceptional service in a dynamic retail environment.
- Company: Join the innovative team at Samsung Experience Store, where technology meets customer satisfaction.
- Benefits: Enjoy employee discounts, monthly bonuses, well-being tools, and opportunities for career growth.
- Why this job: Be part of a passionate team, enhance your tech skills, and make a real impact on customer experiences.
- Qualifications: A love for technology, excellent interpersonal skills, and a drive to learn and adapt in retail.
- Other info: Full-time role with 40 hours over 5 days, based in Norwich.
The predicted salary is between 25000 - 42000 £ per year.
Location: Samsung Experience Store, Norwich
Hours: 40 (over 5 days)
Pay: Standard – £12.21
Enhanced opportunity – £14.21
Bonus Potential – 20%
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Norwich
Role Summary
As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills And Experience
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well- being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
#INDLOW #J-18808-Ljbffr
Retail Assistant - Samsung Experience Store - Full time employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Store - Full time
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technologies. Being knowledgeable about their offerings will not only help you in conversations with customers but also demonstrate your genuine passion for tech, which is a key requirement for this role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. Focus on building rapport and understanding their needs, as this will be crucial in delivering exceptional service at the Samsung Experience Store.
✨Tip Number 3
Showcase your adaptability by preparing for various scenarios that may arise in a retail environment. Think about how you would handle different customer interactions, especially in a fast-paced setting, to highlight your ability to thrive under pressure.
✨Tip Number 4
Network with current or former employees of Samsung or similar retail environments. They can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying for the Retail Assistant position.
We think you need these skills to ace Retail Assistant - Samsung Experience Store - Full time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you showcased your passion for technology and your ability to connect with customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Samsung. Mention specific examples of how you've provided exceptional customer service or how you've kept up-to-date with technology trends.
Showcase Your Skills: In your application, clearly outline your interpersonal skills, adaptability, and love for tech. Use bullet points to make these stand out, as they are key attributes for the Retail Assistant position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Show Your Passion for Technology
Make sure to express your genuine love for technology during the interview. Share examples of how you've engaged with tech products in the past, and be ready to discuss the latest Samsung innovations. This will demonstrate that you're not just a candidate, but someone who truly connects with the brand.
✨Emphasise Customer Service Skills
Since the role focuses heavily on customer interaction, highlight your previous experiences in customer service. Prepare specific examples where you went above and beyond to assist customers, showcasing your ability to create memorable experiences that align with Samsung's ethos.
✨Demonstrate Adaptability
Retail environments can be fast-paced and ever-changing. Be prepared to discuss situations where you've successfully adapted to change or handled unexpected challenges. This will show that you can thrive in dynamic settings, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and product knowledge. This not only shows your interest in the position but also your eagerness to learn and grow within the company. It’s a great way to leave a positive impression on your interviewers.
