Product Manager (Instore Services)

Working Model: Hybrid Working,
Employment Status: Full-time, Permanent.
Working hours : Monday to Friday, 9:00am to 5:00pm
Office Location: Stanstead Abbotts, UK
Reporting to: Head of Product

Picture yourself at the cutting edge of payments innovation, where each project has the potential to transform the industry. We’re on a dynamic path to redefine what’s possible, with a powerful portfolio that’s set to surpass the competition and position us as a global leader. This is your chance to join us at a pivotal moment in our journey—where your work can make an extraordinary impact.

If you\’ve ever dreamed of being part of something remarkable from the beginning, this is your opportunity. As we grow, your role will shape the future, impact customers worldwide, and drive us toward becoming a game-changer in payments. Join us, and let’s create something truly ground-breaking together.

In this role you will add value to PXP by:

As Product Manager for PXP Instore payment services, you will be responsible for the end-to-end-process of defining and extending our suite of products relating to our customer-present offering (standalone card readers, enterprise solutions for retail, hospitality and cruise as well as our new offerings for enterprise and B2C customers).

Understanding the needs of the market, identifying where opportunities may arise and coming up with new ideas and innovations that can help to distinguish us from competitors.

Creating and shaping the product vision, identifying a network of possible partners, and identifying region-specific requirements and market entry strategies.

Working with our existing and new customer segments to find out how our product offering is perceived and where we can continuously improve on it.

Creating and presenting business cases for new products and extensions to be included in our roadmap, in close collaboration with internal and external stakeholders, with support from our team of product owners.

Defining a set of KPIs and metrics that will help us identify the success of new products at every stage of the product lifecycle.

Working closely with our team of Product Owners on identifying release packages and increments that shape the sequence of overall development in our agile development environment. Being the voice of the customer internally.

Conducting internal training, creating product documentation and supporting activities around product marketing together with our marketing team.

A typical week as a Product Manager might involve:

Strategy & Insight

• Defining and driving the overall product strategy for standalone Android devices over the next 3-5 years and being the key contributor to our go-to-market strategy
• Defining and driving the overall product strategy for our suite of enterprise solutions, mostly for retail, hospitality, and Cruise but also other industries including horse racing, sports betting and others.
• Defining and driving the overall product and go-to-market strategy for new products and exploring the opportunities around offering a dedicated B2C product.
• Forging and shaping relationships with new and existing partners.
• Working closely with new and existing customers to understand their needs.
• Conducting scanning and scouting exercises in the specific product area to unlock new insight into the payments market, our customers and competitors. Using insights gained to further inform the business and to feed into future product strategy and proposition development.
• Gathering and analysing feedback from customers directly as well as from sales, marketing, and technology teams and use this as insights to feed into B2B and B2C strategies and proposition development.

Product Development, Management and Innovation

• Inputting into new products within the product area for the B2B offering from ideation through to launch
• Working collaboratively with the marketing, sales, technology, operations and legal teams to validate, develop and test new propositions and products.
• Actively and regularly interacting with the development scrum teams, ensuring you prioritise user cases within each sprint, and motivating and educating the development team, where necessary, on the value of new product developments.
• Ensuring attendance in regular meetings including sprint planning, product backlog refinement and sprint review meetings.
• Managing and monitoring existing products and small changes.

Expert Sales

• Providing expert sales support for our products and services. Supporting our Sales department with clients and prospects.
• Maintaining and creating product sales sheets where applicable.
• Participating and orchestrating incoming and outgoing RFIs/RFPs.

We are looking for someone who:

• Holds 5 years of product management-level experience within a payments and/or financial services business.
• Has a proven track record in leading and delivering large product launches within a payments business.
• Has strong creativity, organisational and project management skills.
• Has the ability to travel to meet with customers or attend internal workshops in different locations, attending trade shows or conferences to represent PXP and its products and services.

We would love someone to have any of the following:

• Additional language skills.

What we can offer you:

Competitive package and other employee benefits such as:

• Hybrid Working.
• 25 days holiday (excluding public holidays).
• Free onsite parking.
• Health Cash Plan
• Private Healthcare, after 2 years’ service.
• Life Assurance
• Offices close to transport links.
• Small and friendly team.
• Attractive Group Bonus Scheme
• A diversified range of activities in an international environment.
• To be a part of a supportive and dynamic team with ambitious, yet realistic objectives for the future.
• An open communication culture.

About us

PXP is a well-established and respected name within the payment industry.

We boast an impressive and diverse client database across the globe and have over 30 years of experience within the payments space.

170+ people are employed across our regional offices located in the UK, Austria, Bulgaria, India and the US.

PXP are a leading payment provider with a reputation of a reliable payment and acquiring platform as well as offering operational excellence and best in class service for all of our clients.

We strongly believe these are fundamental values which contribute to our customers success because for our clients, regardless of sector, taking payment is one of the most important parts of their business.

The UK office is open daily, has free onsite parking, and is ideally placed within a 5 minute walk from the train station located in a small and friendly village.

We listened to our employees and now offer a fantastic hybrid working option, with a minimum two days in the office and optional 3 days home working

Take your career to the next level and join us as we redefine the payments industry. With our CARE values at the core of everything we do, let’s innovate together.

CARE: Customer at our Core, Accountability, Respect, and Excellence.

These principles guide everything we do, from how we interact with our customers to how we support one another as a team.

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