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- Tasks: Be the friendly face of our practice, helping pets and their owners with appointments and queries.
- Company: Join Rowe Veterinary Group, a small, welcoming team dedicated to animal care in Thornbury.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Work in a supportive environment where your love for animals and customer service shines.
- Qualifications: Must have 1 year office experience and at least 5 GCSEs at Grade C or above.
- Other info: Flexible shifts with opportunities for learning and development through IVC Evidensia Academy.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group is looking for a receptionist to join our small and friendly practice in Thornbury. As a valued member of the reception team, you will be the first point of contact for pets and their owners.
The ideal candidate will be professional and efficient with a welcoming and sympathetic manner. They will have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, and a love of animals.
The role
We\’re seeking a friendly, professional individual to join our team. Your responsibilities will include greeting clients warmly, booking, cancelling, and amending appointments, and handling queries via phone, email, or face-to-face. You will advise clients on preventative healthcare products, promote Pet Healthcare Plans and pet insurance, and dispense medications and prescriptions as needed. Additional duties involve taking payments, cashing up, and supporting administrative tasks to ensure smooth practice operations.
The perfect fit
- Minimum of 1 year office-based experience
- Good educational background (minimum 5 GCSEs at Grade C or above)
- Reliable with excellent time management skills
- Professional and caring telephone manner
- Strong communication and interpersonal skills
- Excellent customer service skills
- Good working knowledge of MS Office
- Good numeracy and literacy skills
- High attention to detail
Your shift pattern
This role involves 26 hours per week with the following schedule: Tuesday 8 am – 2 pm, Wednesday 1:30 pm – 7:30 pm, Thursday 1:30 pm – 7:30 pm, Friday 8 am – 2 pm, and 1 or 4 weekends per month working 8 hours on either Saturday or Sunday.
Benefits
Alongside a competitive salary, benefits include:
- 6.6 weeks of annual leave
- Extra leave for your birthday
- Family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
- Cycle to work scheme
- Employee wellbeing initiatives
- Support for non-accidental injury cases
- Learning and development through IVC Evidensia Academy
- Pawsome Benefits with discounts and cashback via Reward Gateway
- Pension scheme
- Discounted pet care for staff
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Veterinary Receptionist employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terms and procedures. This knowledge will not only help you communicate effectively with the team but also impress during any informal chats or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to demonstrate your calmness under pressure will be a big plus for this role.
✨Tip Number 3
Visit Rowe Veterinary Group if possible, or check their social media pages to get a feel for their culture and values. Mentioning specific aspects of their practice in your conversations can show your genuine interest.
✨Tip Number 4
Network with current or former veterinary receptionists to gain insights into the role. They can provide valuable tips on what to expect and how to stand out as a candidate.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any office-based roles or customer service positions. Emphasise your love for animals and any specific skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellent customer service and working with animals. Mention specific examples of how you've demonstrated these qualities in previous roles.
Highlight Relevant Skills: In your application, focus on your communication skills, IT proficiency, and ability to handle pressure. Use examples to illustrate how you've successfully managed similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at British Veterinary Association
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any relevant experiences you have with pets, whether it's volunteering at an animal shelter or simply caring for your own pets. This will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since this role involves a lot of interaction with clients, be prepared to discuss your previous customer service experience. Provide examples of how you've handled difficult situations or gone above and beyond to help customers in the past.
✨Demonstrate Your IT Proficiency
Familiarise yourself with common software used in veterinary practices, especially MS Office. You might be asked about your experience with scheduling appointments or managing client records, so be ready to discuss your skills in this area.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a veterinary receptionist, such as dealing with an upset client or managing multiple phone calls at once. Practising your responses to these situations can help you stay calm and collected during the interview.
