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- Tasks: Support patients and families with healthcare needs while managing tasks and ensuring compliance.
- Company: Baywater Healthcare is dedicated to enhancing lives through compassionate home healthcare services.
- Benefits: Enjoy 23 days of annual leave, health cash plans, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in a friendly team.
- Qualifications: Kindness, communication skills, and a passion for helping others are essential; customer service experience is a plus.
- Other info: Diversity and inclusion are at our core; we celebrate unique perspectives and backgrounds.
The predicted salary is between 20000 - 25000 £ per year.
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Job Title: Helpline Advisor
Salary: £12.86
Location: Crewe, UK
Hours: 37.5 /week
Day shifts 8am – 8pm
(1 weekend in 4)
Baywater Healthcare – Enhancing Lives!
Baywater healthcare has an exciting new opportunity for a Healthcare Helpline Advisor (Full Time), based in Cheshire who is a friendly and communicative individual and enjoys helping their community to join our amazing and supportive team!
Join us and be part of the change, making a difference in thousands of people’s lives
Our mission is to enhance lives every day. Home healthcare is one of the most rewarding places for people to work. Our aim is to reassure and support both patients and their families, we strive to be a fundamental part of maintaining their everyday normality. Our teams are the driving force behind our ongoing development of this ethos, and your voice matters. We understand how personal at-home healthcare can be, which is why community and empathy are at the heart of what we do. If you’re looking for a role where you can both develop your individual skills and build a bond with those within the community, then this could be the opportunity for you!
About the Role:
You will be joining the very heart of Baywater in our customer service team. As a warm and reassuring individual, you will be speaking to healthcare professionals and our patients every day and ensuring they receive the vital healthcare equipment, and services, they need to stay as independent as possible. We are all about making a positive impact, and every communication you have with our patients allows you to make that difference in their day. As a crucial member of our team, you will understand that we are passionate about supporting our community and will want to go that extra mile to help an individual in need. You will be working onsite in our newly refurbished offices, in a secure and stable role, within a friendly, inclusive, and supportive environment with a team willing to go above and beyond for each other and our patients. Each day is different so you’ll need to be adaptable and flexible but because of this you will truly be appreciated by your customers, patients, and team.
What You Will Be Doing:
Provide empathetic and professional support to service patients, families, and clinical leads.
Managing workload, including organising additional tasks and project work ensuring both internal and contractual KPIs (as well as company and personal objectives are achieved).
Ensuring team compliance with the business health and safety procedures
Passing on escalated queries, engaging with all business areas when necessary to resolve issues in a professional and positive manner.
Problem solving and decision making in a busy environment across a wide range of subjects
Completing training (which includes the ability to identify and address training needs)
About You:
We know that sometimes people can be put off applying for a job if they don’t tick every box. If you’re a kind, friendly, and communicative individual who likes helping people and are excited about working for us, then please apply.
Active listening skills
Excellent communication skills (both written and verbal)
To be empathetic and understanding with a calm and confident manner
Able to use IT systems (including Microsoft Office software)
Ability to think quickly and problem solve
Self-motivated behaviour with excellent timekeeping, time management and organisational skills
Previous customer service experience – this doesn’t necessarily need to be within a call or contact centre; any experience of managing customers and delivering great service is appreciated.
What You Will Receive:
Annual leave starting at 23 days, rising to 25 days within 2 years with service year (with further increases every 5 years)
Life Insurance cover
Company Pension Scheme
Finance and Protection through SimplyHealth (our company insurance scheme)
Benefits:
Health and Wellbeing (which includes the access to our wellbeing app that helps boost your physical and mental health)
Fully funded health cash plan for preventative medical treatment including dental, optical, physiotherapy, diagnostic treatment and 24/7 access to GP services
Employee Assistance Programme – which supports you and your family with individual specialist advice
Access to our online benefits platform Pluxee (which includes offers on holidays and travel money)
Cycle to work scheme
Access to Blue Light card – unique only to healthcare workers!
And many more!
Diversity & Inclusion
At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential for our success in enhancing lives. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual.
We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and cultural background. We recognize that diversity sparks innovation, encourages creativity, and drives excellence. Our dedication to inclusion means that every employee, customer, and partner is treated with respect and dignity, ensuring they have a sense of belonging and equal opportunity to thrive.
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Helpline Advisor – Days employer: Baywater Healthcare
Contact Detail:
Baywater Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Advisor – Days
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially home healthcare. Understanding the challenges and needs of patients and families will help you connect better during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, particularly active listening and empathy. Since the role involves interacting with patients and healthcare professionals, showcasing these skills in conversations can set you apart from other candidates.
✨Tip Number 3
Research Baywater Healthcare's values and mission. Being able to articulate how your personal values align with theirs during discussions can show that you're not just looking for any job, but are genuinely interested in contributing to their mission of enhancing lives.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving abilities and customer service skills. Being ready to share specific instances where you've made a positive impact can help illustrate your suitability for the Helpline Advisor position.
We think you need these skills to ace Helpline Advisor – Days
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the role of a Helpline Advisor. Emphasise your communication skills, empathy, and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the healthcare sector. Mention specific examples of how you've provided support in previous roles and why you want to work for Baywater Healthcare.
Highlight Relevant Skills: In your application, clearly outline your active listening skills, IT proficiency, and ability to manage workloads. Use bullet points to make these stand out and ensure they match the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Baywater Healthcare
✨Show Empathy
As a Helpline Advisor, empathy is key. During the interview, demonstrate your ability to understand and relate to the needs of patients and their families. Share examples from your past experiences where you provided support or assistance in a compassionate manner.
✨Highlight Communication Skills
Effective communication is crucial for this role. Be prepared to discuss how you have successfully communicated with customers or clients in previous positions. Use clear examples that showcase your verbal and written communication skills.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving. Think of scenarios where you had to resolve issues under pressure. Explain your thought process and the steps you took to find a solution, emphasising your ability to remain calm and collected.
✨Research the Company
Familiarise yourself with Baywater Healthcare's mission and values. Understanding their commitment to enhancing lives will help you align your answers with their ethos. Mention specific aspects of the company that resonate with you during the interview.
