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For Companies At a Glance
- Tasks: Support the team in driving sales through exceptional customer service.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty since 1976.
- Benefits: Enjoy a vibrant work culture with opportunities for personal growth and ethical impact.
- Why this job: Be part of a brand that empowers communities and promotes sustainability.
- Qualifications: Strong interpersonal skills and a passion for beauty are essential.
- Other info: Flexible shifts available, including evenings and weekends.
Job Description
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose
Customer Consultant FTC 12h employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant FTC 12h
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with customers and show that you align with their vision.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you become more comfortable in providing product recommendations and handling various customer queries, which is crucial for this role.
✨Tip Number 3
Be prepared to discuss your passion for beauty and retail during any interviews. Share personal experiences or stories that highlight your enthusiasm for the industry, as this will resonate well with the hiring team at The Body Shop.
✨Tip Number 4
Showcase your collaborative skills by thinking of examples where you've worked effectively in a team. The Body Shop values teamwork, so demonstrating your ability to contribute positively to a group dynamic will strengthen your application.
We think you need these skills to ace Customer Consultant FTC 12h
Some tips for your application 🫡
Understand The Body Shop's Values: Before applying, take some time to understand The Body Shop's commitment to ethical beauty and community trade. Reflect this understanding in your application to show that you align with their mission.
Highlight Relevant Experience: Emphasise any previous customer service experience you have. Be specific about your roles and how they relate to building rapport with customers, as this is crucial for the Customer Consultant position.
Show Your Passion: In your cover letter or personal statement, express your genuine passion for beauty and the retail industry. Mention any relevant interests or experiences that demonstrate your enthusiasm for the products and values of The Body Shop.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight skills such as effective communication, collaboration, and commercial awareness, which are key for the role. Use specific examples to illustrate these skills.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Ethical Beauty
Make sure to express your genuine interest in The Body Shop's mission and values. Share any personal experiences or knowledge you have about cruelty-free products and ethical beauty, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you built rapport with customers and addressed their needs, as this role heavily relies on strong interpersonal skills.
✨Know the Products Inside Out
Familiarise yourself with The Body Shop's product range and their unique selling points. Being able to discuss specific products and their benefits during the interview will show your enthusiasm and readiness to engage with customers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in a retail environment. Think of scenarios where you had to handle difficult customers or make quick decisions, and be prepared to explain how you managed those situations effectively.
