IOC Flight Dispatcher

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit!

The role:

IOC Flight Dispatcher

Do you want to be part of a professional Flight Dispatch team that manages a global network on a 24/7 basis? A unique opportunity has arisen for experienced Flight Planners to join our British Airways team based at London’s Heathrow Airport. You will be responsible for the safe and efficient flight planning, dispatch, flight monitoring and proactive management of our daily flight schedules across the globe.

What you’ll do:

• Ensure automated and manually calculated flights are planned in a timely nature to documented standards, policies and regulations; balancing costs, punctuality and the customer proposition
• Using operational systems and a detailed understanding of policies, ensure appropriate restrictions, checks and briefs are applied whilst flight planning (e.g. scenarios, regulations, OPDEFs, performance calculations, volcanic ash, RAIM and IFPS validations)
• Use detailed Flight Technical, Flight Dispatch and Operational knowledge to influence operational decisions
• Analyse and interpret aeronautical publications and alerts, updating system data or escalating as required
• Pre-Emptive or reactive intervention and stakeholder communication for all flight plans where the “defined mission” has changed, delay mitigation is required or defect/performance limitations impact the aircraft and its allocation
• Using systemised alerting and applications to lead a Flight Watch service; monitor all flights in real time and discussing deviations, inflight options, and changes to conditions with Flight Crew and OCC stakeholders
• Lead pro-active diversion planning and coordinate stakeholders during in-flight stage of an aircraft diversion

What you’ll bring to British Airways:

• Competent in the use of complex operational systems
• Able to operate within a defined set of rules / parameters to ensure compliance in a regulated industry
• Good communication skills, both written and verbal
• Ability to work as part of a team or as an individual
• Excellent planning and forecasting skills
• Sound knowledge of Operations business & systems
• High level of analytical skills and logical development of solutions and evaluation of scenarios
• Remain up to date on wider business issues and able to see big picture and relate to role
• Demonstrates flexibility – and able to reprioritise when mitigating circumstances change

Your experience:

• You will be an established Flight Dispatcher or Flight Planner, ideally currently working within an airline operation that covers a 24/7 network
• Proven experience of managing in an operational and Air Traffic environment
• Proven experience of people management in a change environment
• Experience in operational systems
• Must be able to pass Flight Dispatch/Flight Operations Officer course in order to hold position

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either!

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.