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- Tasks: Engage with customers, help them find products, and build lasting relationships.
- Company: Join EE, a vibrant community-focused brand that values individuality and connection.
- Benefits: Earn £13.12 p/h plus 20% commission, enjoy flexible leave, and access online GP services.
- Why this job: Be part of a supportive team culture while developing your career in a dynamic environment.
- Qualifications: No specific experience needed; just bring your personality and willingness to learn.
- Other info: Enjoy huge discounts on EE & BT products and volunteering days to give back.
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Salary: £13.12 p/h plus 20% on target commission
Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different are the things that help you make better connections with our customers and help them find the right products and services.
Community is at the heart of what we do. Perhaps you\’re able to communicate with people from different backgrounds; that might be just one of the many attributes you can bring to the role.
If you’re a curious person who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of experience from navigating challenging situations, or maybe you have resilience from raising a family? If so, you have the transferable skills to succeed in a Retail Advisor role with EE.
You don’t need specific experience to apply. We’ll give you all the training you need to be the face of our brand – you just need to bring your personality, and soon you’ll be talking to customers and building lasting relationships.
What’s in it for you?
- Great hourly rate of £13.12 p/h plus 20% on target commission
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market-leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill, or elderly
Family Leave – Equalised maternity, paternity, and adoption leave, providing all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family
- HUGE discounts on EE & BT products, including your Mobile and Broadband – saving hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people, and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work upfront, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.
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Retail Advisor employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor
✨Tip Number 1
Showcase your personality during the interview. Since EE values individuality and connection, be yourself and let your unique traits shine through. This will help you stand out as a candidate who can build relationships with customers.
✨Tip Number 2
Prepare to discuss your experiences in dealing with diverse groups of people. Highlight any situations where you've successfully communicated or resolved issues, as this aligns with the role's focus on community and customer interaction.
✨Tip Number 3
Research EE's products and services before your interview. Familiarising yourself with what they offer will not only show your enthusiasm for the role but also enable you to engage in meaningful conversations about how you can assist customers.
✨Tip Number 4
Demonstrate your curiosity by preparing thoughtful questions to ask during the interview. This shows that you're genuinely interested in the role and eager to learn more about how you can contribute to the team and the community.
We think you need these skills to ace Retail Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Retail Advisor. Highlight the skills and attributes they value, such as communication, curiosity, and resilience.
Tailor Your CV: Make sure your CV reflects the qualities mentioned in the job description. Use specific examples from your past experiences that demonstrate your ability to connect with diverse customers and handle challenging situations.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and explains why you are interested in the Retail Advisor role. Mention how your unique background can contribute to building relationships with customers.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at BT Group
✨Show Your Personality
As a Retail Advisor, your personality is key. Be yourself during the interview and let your unique traits shine through. This role is all about building connections with customers, so demonstrating your ability to engage and relate to others will set you apart.
✨Highlight Transferable Skills
Even if you don't have direct retail experience, think about your past experiences that showcase relevant skills. Whether it's communication, resilience, or problem-solving, be ready to share examples that illustrate how these skills can benefit the team and enhance customer interactions.
✨Ask Questions
Show your curiosity by asking thoughtful questions about the role and the company. This not only demonstrates your interest but also gives you a chance to learn more about the culture and expectations at EE. It’s a great way to show that you’re eager to contribute positively.
✨Emphasise Community Values
EE places a strong emphasis on community and inclusivity. Be prepared to discuss how you can contribute to this environment. Share any experiences you have in community engagement or working with diverse groups, as this aligns well with the company's values.
