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For Companies At a Glance
- Tasks: Engage with customers, help them find products, and build lasting relationships.
- Company: Join EE, a vibrant community-focused brand that values individuality and connection.
- Benefits: Earn £13.12 p/h plus 20% commission, enjoy flexible leave, and access online GP services.
- Why this job: Be part of a supportive team culture while developing your career in a dynamic environment.
- Qualifications: No specific experience needed; just bring your personality and willingness to learn.
- Other info: Enjoy huge discounts on EE & BT products and volunteering days to give back.
Retail Advisor
Job Req ID: 51930
Posting Date: 28 Oct 2025
Function: EE Retail
Unit: Consumer
Location: Carlisle (R510), Carlisle, United Kingdom
Salary: 25684.0
Long Description
It\’s time to look to the future.
We want our people to see their potential at work. That\’s why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don\’t need to have the skills right now – before you know it, you\’ll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You\’ll be the face of EE and, what\’s more, you\’ll get the chance to develop a career that goes well beyond our stores. Sounds good, right?
What you\’ll do:
- Find every opportunity to boost your store\’s success with sensational customer service
- Create an environment in which customers feel welcome and comfortable
- Engage customers in genuine, enjoyable conversations to understand their needs
- Help people choose the right products and show them how to make their digital life better
- Keep up to date with all our products, services and promotions, and those of competitors
- Take pride in the appearance of the store, keeping it clean and tidy at all times
You\’ll definitely:
- Be able to show how you\’ve worked to and achieved sales targets or deadlines
- Show an interest in communications technology
- Enjoy being part of a team but still have the drive to work on your own initiative
You might even:
- Have worked in retail, sales or service
- Know a thing or two about the telecoms sector
What\’s in it for you?
- Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
- Competitive salary
- Uncapped monthly commission, based on personal and store targets
- Typical commission of £3,500 (pro-rata); top performers can earn £20,000
- Competitive healthcare and BT share plans
- 75% discount on an EE mobile package (30% for Friends and Family)
- 25 days\’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
- The chance to win once-in-a-lifetime all-expense-paid trips
- Discounted deals on BT and EE TV, broadband, and content
About EE
Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we\’ve focused on creating an energising culture that makes EE an even better place to build a career. We\’re at the top of our game, and this is your chance to join us.
At EE, we\’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
We\’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It\’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
If you\’re thinking about working for the UK\’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
#s1-Gen
We want our people to see their potential at work. That\’s why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don\’t need to have the skills right now – before you know it, you\’ll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You\’ll be the face of EE and, what\’s more, you\’ll get the chance to develop a career that goes well beyond our stores. Sounds good, right?
What you\’ll do:
· Find every opportunity to boost your store\’s success with sensational customer service
· Create an environment in which customers feel welcome and comfortable
· Engage customers in genuine, enjoyable conversations to understand their needs
· Help people choose the right products and show them how to make their digital life better
· Keep up to date with all our products, services and promotions, and those of competitors
· Take pride in the appearance of the store, keeping it clean and tidy at all times
You\’ll definitely:
· Be able to show how you\’ve worked to and achieved sales targets or deadlines
· Show an interest in communications technology
· Enjoy being part of a team but still have the drive to work on your own initiative
You might even:
· Have worked in retail, sales or service
· Know a thing or two about the telecoms sector
What\’s in it for you?
· Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
· Competitive salary
· Uncapped monthly commission, based on personal and store targets
· Typical commission of £3,500 (pro-rata); top performers can earn £20,000
· Competitive healthcare and BT share plans
· 75% discount on an EE mobile package (30% for Friends and Family)
· 25 days\’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
· The chance to win once-in-a-lifetime all-expense-paid trips
· Discounted deals on BT and EE TV, broadband, and content
About EE
Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we\’ve focused on creating an energising culture that makes EE an even better place to build a career. We\’re at the top of our game, and this is your chance to join us.
At EE, we\’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
We\’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It\’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
If you\’re thinking about working for the UK\’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
#J-18808-Ljbffr
Retail Advisor employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor
✨Tip Number 1
Showcase your personality during the interview. Since EE values individuality and connection, be yourself and let your unique traits shine through. This will help you stand out as a candidate who can build relationships with customers.
✨Tip Number 2
Prepare to discuss your experiences in dealing with diverse groups of people. Highlight any situations where you've successfully communicated or resolved issues, as this aligns with the role's focus on community and customer interaction.
✨Tip Number 3
Research EE's products and services before your interview. Familiarising yourself with what they offer will not only show your enthusiasm for the role but also enable you to engage in meaningful conversations about how you can assist customers.
✨Tip Number 4
Demonstrate your curiosity by preparing thoughtful questions to ask during the interview. This shows that you're genuinely interested in the role and eager to learn more about how you can contribute to the team and the community.
We think you need these skills to ace Retail Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Retail Advisor. Highlight the skills and attributes they value, such as communication, curiosity, and resilience.
Tailor Your CV: Make sure your CV reflects the qualities mentioned in the job description. Use specific examples from your past experiences that demonstrate your ability to connect with diverse customers and handle challenging situations.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and explains why you are interested in the Retail Advisor role. Mention how your unique background can contribute to building relationships with customers.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at BT Group
✨Show Your Personality
As a Retail Advisor, your personality is key. Be yourself during the interview and let your unique traits shine through. This role is all about building connections with customers, so demonstrating your ability to engage and relate to others will set you apart.
✨Highlight Transferable Skills
Even if you don't have direct retail experience, think about your past experiences that showcase relevant skills. Whether it's communication, resilience, or problem-solving, be ready to share examples that illustrate how these skills can benefit the team and enhance customer interactions.
✨Ask Questions
Show your curiosity by asking thoughtful questions about the role and the company. This not only demonstrates your interest but also gives you a chance to learn more about the culture and expectations at EE. It’s a great way to show that you’re eager to contribute positively.
✨Emphasise Community Values
EE places a strong emphasis on community and inclusivity. Be prepared to discuss how you can contribute to this environment. Share any experiences you have in community engagement or working with diverse groups, as this aligns well with the company's values.
