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- Tasks: As a Housing Officer, you'll manage tenancies and support residents in their homes.
- Company: Join Milton Keynes City Council, the largest social housing landlord in the area.
- Benefits: Enjoy 28 days holiday, excellent pension, and discounts on travel and entertainment.
- Why this job: Make a real difference in people's lives while working in a diverse and supportive environment.
- Qualifications: You need a Level 3 Housing qualification or equivalent experience in tenancy management.
- Other info: This role offers flexible working options, including some remote work.
The predicted salary is between 28800 - 43200 £ per year.
Job Introduction
We\’re the largest social housing landlord in Milton Keynes with more than 12,000 properties. We have a wide range of different types of homes, neighbourhoods and estates ranging from the brutalist architecture of the 1960s through to terraces built in the age of the Victorians. Our tenants are as diverse as our property portfolio, coming from all walks of life with different needs, opinions and requirements that we take care to listen to and respect.
We\’re seeking a positive and enthusiastic person to join the Neighbourhood Team as a Housing Officer.
You\’ll deliver targeted tenancy management support which will be achieved through building trust with your residents, enabling engagement across a range of complex social dynamics to support residents to meet their needs, helping them manage their home and tenancy effectively and enforcing tenancy breaches.
This is a site-based role.
Interviews for this role will be held on 24 and 25 July 2025.
Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
- To be the dedicated Housing Officer for a housing patch, responsible for a range of tenancy and estate management functions.
- Responsible for a range of tenancy management functions including, but not limited to, estate/site inspections, tenancy audits, introductory tenancy visits and sign-ups of new tenants.
- Engage with residents to identify issues and working to address these with residents, colleagues, and partner agencies to reduce the risk of tenancy failure and prevent evictions. This will include understanding and working empathically with people through difficult and complex situations.
- Effectively manage incidents of nuisance and anti-social behaviour, working together with anti-social behaviour colleagues where necessary.
- Actively assessing risk and working with colleagues within adult services and safeguarding, using a multi-agency approach, to develop action plans to manage any identified risks.
- Proactively manage a varied workload, including addressing complex and difficult tenancy and social issues with residents, signposting and making referrals as appropriate.
The Ideal Candidate
- Chartered Institute of Housing Professional Qualification Level 3 or equivalent demonstrable experience of complex and challenging tenancy/resident management.
- Demonstrating an empathic and robust approach to managing residents demands from a wide spectrum of people, with ability to adapt communication style to suit different situations.
- Able to demonstrate sound knowledge of secure tenancy management relating to Housing Act of 1985 and relevant knowledge of the Housing Act 1988, Housing Act 1996 and the Localism Act of 2011.
- Demonstrable experience of evaluating and managing risks as they develop in real time, employing professional curiosity and making complex decisions while working independently.
- Able to understand the political, social, and economic drivers and their impact on residents\’ lives, demonstrating the use of this knowledge to mentor residents and communities in positive behaviours.
- For this role you are required to have a full UK driving licence and provide evidence of your vehicle insurance with business cover and use of a vehicle. If you are successful, you will be required to supply evidence of your licence prior to starting the role.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits – most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card – employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated \’site based\’ or \’home based\’. \’Site based\’ roles can include up to two days a week working from home whilst \’home based\’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We\’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it\’s time for a new role.
If you\’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council. #J-18808-Ljbffr
Housing Officer employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the Housing Acts mentioned in the job description. Understanding the nuances of the Housing Act 1985, 1988, and 1996, as well as the Localism Act 2011, will give you a solid foundation to discuss relevant issues during your interview.
✨Tip Number 2
Showcase your empathy and communication skills by preparing examples of how you've successfully managed complex social situations in the past. This will demonstrate your ability to connect with residents from diverse backgrounds.
✨Tip Number 3
Research Milton Keynes City Council's initiatives and community programmes. Being knowledgeable about their current projects will help you align your answers with their values and show your genuine interest in contributing to the community.
✨Tip Number 4
Prepare to discuss your approach to risk assessment and management. Think of specific instances where you've had to make quick decisions in challenging situations, as this is crucial for the role of a Housing Officer.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housing Officer position. Understand the key responsibilities and the skills required, such as tenancy management and engagement with residents.
Tailor Your CV: Customise your CV to highlight relevant experience in housing or social services. Emphasise any qualifications, such as the Chartered Institute of Housing Professional Qualification Level 3, and showcase your ability to manage complex situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organisation. Use specific examples from your past experiences that demonstrate your empathy, communication skills, and understanding of tenancy management.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at CIH International Housing Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Housing Officer. Familiarise yourself with tenancy management, estate inspections, and how to handle anti-social behaviour. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Show Empathy and Communication Skills
As a Housing Officer, you'll be dealing with diverse residents and complex situations. Prepare examples that showcase your ability to communicate effectively and empathically. Think about times when you've successfully resolved conflicts or supported someone through a difficult time.
✨Know the Legislation
Brush up on relevant housing legislation, including the Housing Act of 1985 and the Localism Act of 2011. Being able to discuss these laws and their implications will show that you're knowledgeable and serious about the role.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, challenges faced by the Housing Officer, and the council's approach to community engagement. This shows your interest in the role and helps you assess if it's the right fit for you.
