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For Companies At a Glance
- Tasks: Join our IT support team, solving tech issues for 650 users daily.
- Company: Goodwood is a legendary estate known for its motorsport and stunning countryside.
- Benefits: Enjoy free gym membership, event tickets, and a unique work environment.
- Why this job: Make a real impact while growing your IT skills in a friendly team.
- Qualifications: Customer service skills and a passion for technology are essential.
- Other info: Reliable transport is required to navigate the beautiful estate.
The predicted salary is between 30000 - 42000 £ per year.
Join Our IT Support Team at Goodwood – Where Every Day Brings a New Challenge!
Are you passionate about technology and love solving problems? We\’re looking for a tech-savvy troubleshooter to join our friendly IT support team, helping 650 users across the legendary Goodwood Estate.
You\’ll be based at the world-famous Goodwood Motor Circuit, resolving hardware and software issues with patience, efficiency, and expertise. Our established internal helpdesk is the go-to resource for all things tech!
If you’re already working in IT and eager to learn, grow, and take your career to the next level, this is the perfect opportunity. You’ll be a trusted expert, guiding colleagues through their tech challenges and making a real impact every day.
What You\’ll Get
- Free gym membership and access to a comprehensive wellbeing programme
- Event tickets and a Health Cash Plan
- An exceptional calendar of social events to be enjoyed throughout the year
- A beautifully unique environment
What you will have:
- Ability to apply knowledge in a structured approach
- Great customer service skills, a desire to achieve, and a sense of humour
We\’re lucky to work in stunning countryside. Having your own reliable transport is a must.
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IT Helpdesk Analyst employer: The Goodwood Group
Contact Detail:
The Goodwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and software used at Goodwood. Research their IT infrastructure and any common issues they might face, so you can demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. Be ready to discuss these scenarios in detail to highlight your troubleshooting abilities.
✨Tip Number 3
Emphasise your customer service skills during conversations with our team. Being personable and approachable is key in an IT support role, so practice how you would communicate effectively with users who may be frustrated.
✨Tip Number 4
Network with current or former employees of Goodwood if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace IT Helpdesk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the IT Helpdesk Analyst position. Tailor your application to highlight your relevant experience in troubleshooting and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, previous IT support experience, and any relevant certifications. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your passion for technology and your eagerness to help others. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the Goodwood IT support team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at The Goodwood Group
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your troubleshooting process and how you approached each challenge, as this will demonstrate your ability to think critically under pressure.
✨Emphasise Customer Service
Since this role involves helping users, it's crucial to showcase your customer service skills. Share experiences where you've successfully assisted colleagues or clients, focusing on your patience and communication style.
✨Demonstrate Your Passion for Technology
Express your enthusiasm for technology and learning new tools. Mention any relevant certifications or courses you've completed, and be ready to discuss how you stay updated with the latest tech trends.
✨Prepare Questions About the Role
At the end of the interview, ask insightful questions about the team dynamics, the types of challenges you might face, and opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
