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For Companies At a Glance
- Tasks: Manage client portfolios and handle inquiries about employee benefits via phone.
- Company: Join Willis Towers Watson, a leader in risk management and healthcare solutions.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Why this job: Make a real impact by helping clients navigate their healthcare benefits and grow your career.
- Qualifications: Previous experience in a similar role is preferred; strong communication and analytical skills are essential.
- Other info: We value diversity and offer equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Description
The client management team deals with prospects and clients, managing their employee risk and healthcare benefit policies via telephone. Typically, clients have smaller policies or prefer remote interactions without face-to-face meetings.
The purpose of the account manager is to maintain an existing client portfolio, handle new business inquiries, actively seek growth opportunities, and sell new products to both existing and new clients of Willis Towers Watson.
The account manager must service their portfolio to minimize lapses, ensure client satisfaction for policy renewals, and maximize product sales to meet the annual business plan.
The Role
As an SME Employee Benefits Consultant, you will need to:
- Conduct pre-renewal, renewal, and mid-term calls with existing clients to secure contract renewals.
- Issue market reviews with recommendations based on client needs, ensuring regulatory compliance.
- Identify key decision-makers within each client and maintain regular contact.
- Understand compliance and regulatory requirements, including complaints process, FCA, FOS, DPA, and TCF.
- Generate sales leads proactively.
- Assess and recommend suitable products and services, ensuring regulatory compliance and high service standards.
- Use client calls to gather data, identify business development opportunities, and increase income from each client.
- Establish and maintain good relationships with insurers and providers.
- Stay updated on market developments and legislative changes.
- Accurately complete data entry in the Microsoft Dynamics CRM system.
Qualifications
The Requirements
- Previous experience and success in a similar role; knowledge of risk and healthcare insurance is advantageous.
- Flexibility and adaptability in tasks.
- Excellent interpersonal skills.
- Ability to work independently and under pressure.
- Strong research, analysis, and communication skills.
- Target-driven, motivated, and enthusiastic.
- High standards of work and presentation.
- Proficiency in IT software.
- Trustworthiness and confidentiality.
- Customer needs understanding and anticipation.
- Ability to sell Willis Towers Watson products effectively.
- Good time management and organizational skills.
- High literacy and numeracy, attention to detail.
- Decision-making skills and adaptability.
- Teamwork and commercial awareness.
Equal Opportunity Employer
We foster an inclusive, diverse workforce and are committed to equal employment opportunities. For accommodations during the application process, contact candidate.helpdesk@willistowerswatson.com.
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Employee Benefits Consultant - Healthcare employer: Willis Towers Watson
Contact Detail:
Willis Towers Watson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Benefits Consultant - Healthcare
✨Tip Number 1
Familiarise yourself with the latest trends in employee benefits and healthcare policies. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly changing industry.
✨Tip Number 2
Network with professionals in the insurance and employee benefits sector. Attend relevant webinars or local meetups to connect with potential colleagues and gain insights into the role, which can give you an edge when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in maintaining client satisfaction and securing renewals will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your understanding of compliance and regulatory requirements by researching current legislation related to employee benefits. Being able to speak confidently about these topics will show that you're serious about the role and its responsibilities.
We think you need these skills to ace Employee Benefits Consultant - Healthcare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in employee benefits consulting and healthcare. Emphasise any previous roles where you've managed client portfolios or worked with insurance products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific skills like your ability to conduct market reviews and maintain client relationships, as these are crucial for the position.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as strong communication, research abilities, and proficiency in CRM systems. Use examples from your past experiences to demonstrate these skills.
Show Enthusiasm for the Role: Express your motivation for applying to Willis Towers Watson and your interest in the employee benefits sector. Companies appreciate candidates who are genuinely excited about the opportunity and understand the industry.
How to prepare for a job interview at Willis Towers Watson
✨Know Your Products
Familiarise yourself with the employee benefits products and services offered by Willis Towers Watson. Be prepared to discuss how these can meet client needs and how you can effectively sell them.
✨Demonstrate Client Management Skills
Prepare examples from your previous experience that showcase your ability to manage client relationships, handle renewals, and identify growth opportunities. Highlight your interpersonal skills and how they contribute to client satisfaction.
✨Understand Compliance and Regulations
Brush up on relevant compliance and regulatory requirements such as FCA, FOS, DPA, and TCF. Being knowledgeable in these areas will show your commitment to maintaining high service standards and understanding client needs.
✨Showcase Your Research and Analytical Skills
Be ready to discuss how you gather data and conduct market reviews. Provide examples of how you've used research to identify business development opportunities and make informed recommendations to clients.
